Virgin Atlantic COVID-19 Cancellations and related issues
May 23, 2020, 2:51 am
#181
Join Date: Jun 2004
Programs: BMI
Posts: 395
Looks like my LHR-LAS flight on the 6 June has just been cancelled. It's disappeared from my bookings, there's no direct flight available on the website. It doesn't seem very well organised though as they haven't emailed me to inform me of the cancellation. I tried calling but there's just an automated message to text or WhatsApp. Did that a couple days ago and no response yet.
May 23, 2020, 12:46 pm
#182
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,174
May 24, 2020, 8:53 am
#184
Join Date: Aug 2013
Posts: 1,710
It has been 5 weeks here and I am going to move forward with a CC chargeback and DOT complaint (since I have to write up something for the chargeback I might as well file the DOT complaint). US law is clear and while I am willing to cut them some slack, the lack of any clear communications or expectations means I am done waiting. This will be a more challenging chargeback than another I did since VS is good (likely unintentionally) at not creating much of a "paper trail". Not a lot of money on the line but enough that it is worth the effort to get it.
Last edited by 36902BRF; May 24, 2020 at 9:04 am
May 25, 2020, 11:45 pm
#186
Join Date: May 2011
Posts: 183
Agreed! I have a bunch of refunds due from them and little to no communication regarding a time frame. I put in my chargebacks and hopefully they'll be resolved soon.
May 26, 2020, 9:57 am
#187
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,101
I was able to contact VS via text several weeks ago to rebook a cancelled award flight, but when that new booking was cancelled, my attempt to text VS was greeted with a message saying that they would only re-book flights with 14 days of travel.
May 28, 2020, 4:54 am
#188
Join Date: Jul 2006
Programs: BA silver, CO
Posts: 120
Apologies if I missed another thread where this is being discussed, but I read in couple places in the last two days saying that Virgin has delayed resuming flights until August.
What I'm confused about is that Virgin rebooked me on Tuesday an open jaw LHR-LAS BOS-LHR in mid-July, but the Business Traveler article is from Monday. Are the articles misinterpreting what is more of a threat to the government than an actual announcement? Or did Virgin rebook me on flights which they don't intend to operate?
What I'm confused about is that Virgin rebooked me on Tuesday an open jaw LHR-LAS BOS-LHR in mid-July, but the Business Traveler article is from Monday. Are the articles misinterpreting what is more of a threat to the government than an actual announcement? Or did Virgin rebook me on flights which they don't intend to operate?
May 28, 2020, 7:55 am
#189
Join Date: Aug 2013
Posts: 1,710
Apologies if I missed another thread where this is being discussed, but I read in couple places in the last two days saying that Virgin has delayed resuming flights until August.
What I'm confused about is that Virgin rebooked me on Tuesday an open jaw LHR-LAS BOS-LHR in mid-July, but the Business Traveler article is from Monday. Are the articles misinterpreting what is more of a threat to the government than an actual announcement? Or did Virgin rebook me on flights which they don't intend to operate?
What I'm confused about is that Virgin rebooked me on Tuesday an open jaw LHR-LAS BOS-LHR in mid-July, but the Business Traveler article is from Monday. Are the articles misinterpreting what is more of a threat to the government than an actual announcement? Or did Virgin rebook me on flights which they don't intend to operate?
Jul 27, 2020, 6:13 pm
#191
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Virgin say that Flying Club redemptions booked today for travel up until April 2021 can be rebooked free of charge(except for any fare difference). Does anyone know what this means in practice?
Would you still have to book the same route and airline for the redemption?
Or would you just have to make another booking up to the same amount of miles?
Or, are they just refunding the miles and taxes?
Any help, appreciated.
https://flywith.virginatlantic.com/g...es-policy.html
Would you still have to book the same route and airline for the redemption?
Or would you just have to make another booking up to the same amount of miles?
Or, are they just refunding the miles and taxes?
Any help, appreciated.
https://flywith.virginatlantic.com/g...es-policy.html
Jul 28, 2020, 7:17 am
#192
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
Virgin say that Flying Club redemptions booked today for travel up until April 2021 can be rebooked free of charge(except for any fare difference). Does anyone know what this means in practice?
Would you still have to book the same route and airline for the redemption?
Or would you just have to make another booking up to the same amount of miles?
Or, are they just refunding the miles and taxes?
Any help, appreciated.
https://flywith.virginatlantic.com/g...es-policy.html
Would you still have to book the same route and airline for the redemption?
Or would you just have to make another booking up to the same amount of miles?
Or, are they just refunding the miles and taxes?
Any help, appreciated.
https://flywith.virginatlantic.com/g...es-policy.html
I ended up getting the miles back in my account and taxes refunded to my card (which took 4 months but was only $11.20 so not a big deal). Unfortunately, award space on that Delta flight is a white whale, so now I'm stuck with VS miles I transferred from AmEx. Hopefully I can use them to book a trip on ANA within the next year or two before they increase the price on that deal.
Jul 31, 2020, 4:31 pm
#193
Join Date: Mar 2012
Posts: 315
Thanks, I was wondering what their email meant when it said "we will automatically keep your ticket open as credit for you to use for travel any time up to 30th September 2022, with no fee to change your booking."
So how did you tell them you wanted the points credited? I'm still waiting for about $1200 in fuel surcharges from a previous booking which was changed to this one in May.
So how did you tell them you wanted the points credited? I'm still waiting for about $1200 in fuel surcharges from a previous booking which was changed to this one in May.
Jan 13, 2021, 3:16 am
#195
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
Similar to Enigma368 q. This website says that for rebooked travel dates from April 1 of this year, if the new round-trip Upper Class dates/ticket are within 350GBP, VS will waive the additional cost. The fine print says that this includes tickets booked on codeshare flights on DL/AF/KL. It also says that this applies to Flying Club award bookings. See here: https://flywith.virginatlantic.com/u...es-policy.html
But Flying Club awards are obviously not priced in GBP. They're priced in miles. So, does this mean that in order to voluntarily rebook an award (original flight still operating), award space needs to be available on the new flight, or that Virgin will rebook even if award space is not available? That would seem to be too good to be true.
Does anyone have experience rebooking a FlyingClub partner award under the COVID policy?
Thx
But Flying Club awards are obviously not priced in GBP. They're priced in miles. So, does this mean that in order to voluntarily rebook an award (original flight still operating), award space needs to be available on the new flight, or that Virgin will rebook even if award space is not available? That would seem to be too good to be true.
Does anyone have experience rebooking a FlyingClub partner award under the COVID policy?
Thx