Report your problems from reservation systems migration here
#481
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
the last update mentioned some days of improvement (albeit mild & relative). these continued through Thursday last week, and then the roller coaster took another downturn into the dreadful range:
Monday 9/24: on-time mainline departures 46% PHL, 58% CLT
Tuesday: 41% PHL, 54% CLT
Wednesday: 44% PHL, 63% CLT
Thursday: 48% PHL, 61% CLT
Friday: 36% PHL, 47% CLT
Saturday: 32% PHL, 43% CLT
Sunday 9/30: 33% PHL, 49% CLT
Monday 9/24: on-time mainline departures 46% PHL, 58% CLT
Tuesday: 41% PHL, 54% CLT
Wednesday: 44% PHL, 63% CLT
Thursday: 48% PHL, 61% CLT
Friday: 36% PHL, 47% CLT
Saturday: 32% PHL, 43% CLT
Sunday 9/30: 33% PHL, 49% CLT
#482
Join Date: Apr 2006
Location: High Point, NC
Programs: None
Posts: 9,171
The same effect explains why the shuttle was hardest hit - if the DCA-BOS is canceled due to lack of crew, it does no good to have a crew available in BOS for the subsequent BOS-DCA segment that plane was to fly because the plane is still in DCA.
Jim
#483
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
The relative and tenuous "good" disappeared completely in the most recent week. As of Friday October 5th, reporting is merged for US East and West, so the PHL/CLT figures will include all systemwide flights from here on:
Monday 10/01: on-time mainline departures 27% PHL, 55% CLT
Tuesday: 30% PHL, 42% CLT
Wednesday: 20% PHL, 43% CLT
Thursday: 16% PHL, 29% CLT
Friday: 18% PHL, 28% CLT
Saturday: 32% PHL, 47% CLT
Sunday 10/07: 35% PHL, 36% CLT
Monday 10/01: on-time mainline departures 27% PHL, 55% CLT
Tuesday: 30% PHL, 42% CLT
Wednesday: 20% PHL, 43% CLT
Thursday: 16% PHL, 29% CLT
Friday: 18% PHL, 28% CLT
Saturday: 32% PHL, 47% CLT
Sunday 10/07: 35% PHL, 36% CLT
#484
Join Date: Nov 2003
Location: MKE
Programs: AA Exec Platinum, SPG Platinum / Ambassador / Lifetime Gold, Avis FIRST
Posts: 3,293
The relative and tenuous "good" disappeared completely in the most recent week. As of Friday October 5th, reporting is merged for US East and West, so the PHL/CLT figures will include all systemwide flights from here on:
Monday 10/01: on-time mainline departures 27% PHL, 55% CLT
Tuesday: 30% PHL, 42% CLT
Wednesday: 20% PHL, 43% CLT
Thursday: 16% PHL, 29% CLT
Friday: 18% PHL, 28% CLT
Saturday: 32% PHL, 47% CLT
Sunday 10/07: 35% PHL, 36% CLT
Monday 10/01: on-time mainline departures 27% PHL, 55% CLT
Tuesday: 30% PHL, 42% CLT
Wednesday: 20% PHL, 43% CLT
Thursday: 16% PHL, 29% CLT
Friday: 18% PHL, 28% CLT
Saturday: 32% PHL, 47% CLT
Sunday 10/07: 35% PHL, 36% CLT
I flew PHX-EWR last week. We departed 1 hour late and arrived exactly on time.
#485
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
In a "normal" airline, it doesn't make much difference which you check, arrivals or departures. US isn't normal. Compared to the others they have padded their schedules to a much greater degree; this ensures that their arrivals numbers don't look quite so far below the competition as the departures.
#486
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
The schedules are VERY padded. I flew 1958 CLT-EWR and it departed 1 hour 40 mins. late and arrived only 1 hour 10 mins. late. The delay was "operational." This flight is described on flightstats.com as being 34% on time with an average delay of 61 mins. I fly the same flight again in two weeks. I have already received two vouchers for the delay!
#487
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
#488
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
So much for the "good" while it lasted. PHL appears to be sinking again, with no weekdays above 20% in the current period. Granted Tuesday and Thursday were bad weather days for pretty much everyone in the Northeast, with a lot of cancellations, but it's hard to tell those are especially bad anymore amid such overall malaise.
Monday 10/08: on-time mainline departures 18% PHL, 40% CLT
Tuesday: 20% PHL, 30% CLT
Wednesday: 19% PHL, 35% CLT
Thursday: 14% PHL, 30% CLT
Friday: 18% PHL, 27% CLT
Saturday: 33% PHL, 54% CLT
Sunday 10/14: 33% PHL, 38% CLT
Monday 10/08: on-time mainline departures 18% PHL, 40% CLT
Tuesday: 20% PHL, 30% CLT
Wednesday: 19% PHL, 35% CLT
Thursday: 14% PHL, 30% CLT
Friday: 18% PHL, 27% CLT
Saturday: 33% PHL, 54% CLT
Sunday 10/14: 33% PHL, 38% CLT
#489
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
My shock continues.... actually, I'm not shocked anymore.
I will say this.... at my previous employer (which was by no means perfect) which shall remain nAAmeless... a consistently awful performance for such a consistently long time like this would've resulted in the termination of someone or several someones in a position to make it somewhat better. Or at the very least, a set of best wishes for a healthy retirement for those same someones. Personally, as a former frontline manager at said nAAmeless employer, I would be ashamed of numbers like these. I mean...everybody has a bad day, or even a bad week from time to time. But this has gone on for what, 7 months now? I still have trouble believing it's this bad, but the numbers are right there. But given that I purposely haven't set foot on a US jet since 11/24/06, I can't speak from any experience.
The schedules are so padded that the truly terrible on-time departure performance is not fully appearing in on-time arrival performance which is what gets tracked and reported by DOT.
I will say this.... at my previous employer (which was by no means perfect) which shall remain nAAmeless... a consistently awful performance for such a consistently long time like this would've resulted in the termination of someone or several someones in a position to make it somewhat better. Or at the very least, a set of best wishes for a healthy retirement for those same someones. Personally, as a former frontline manager at said nAAmeless employer, I would be ashamed of numbers like these. I mean...everybody has a bad day, or even a bad week from time to time. But this has gone on for what, 7 months now? I still have trouble believing it's this bad, but the numbers are right there. But given that I purposely haven't set foot on a US jet since 11/24/06, I can't speak from any experience.
The schedules are so padded that the truly terrible on-time departure performance is not fully appearing in on-time arrival performance which is what gets tracked and reported by DOT.
#490
Join Date: Sep 2007
Location: Hollywood, Florida
Programs: US Dividend Miles/NW World Perks
Posts: 184
last friday (10/12) and push back was at exactly 4:05PM/scheduled 4:10PM. When I randomly check the flight status on saturday it gave the departure time as (from memory) 4:25 ( or so) which was the time we rolled??? I've noted this a few times in the past.. has anyone else seen this?
#491
Join Date: Oct 2005
Programs: US, AA
Posts: 180
If the padded schedules results in a better punctuality with regard to arrivals, I am wondering why they do not push back the departure times accordingly. Then, at least there will be some semblance of a schedule...
#492
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
PHL's average was about the same as the prior week, but the variance shot up and Thursday/Friday saw a most unwelcome return to the sub-10% Zone. CLT overall went down a notch, with no days above the mid-40's.
Monday 10/15: on-time mainline departures 26% PHL, 43% CLT
Tuesday: 29% PHL, 42% CLT
Wednesday: 31% PHL, 45% CLT
Thursday: 9% PHL, 32% CLT
Friday: 8% PHL, 25% CLT
Saturday: 36% PHL, 32% CLT
Sunday 10/21: 29% PHL, 38% CLT
Monday 10/15: on-time mainline departures 26% PHL, 43% CLT
Tuesday: 29% PHL, 42% CLT
Wednesday: 31% PHL, 45% CLT
Thursday: 9% PHL, 32% CLT
Friday: 8% PHL, 25% CLT
Saturday: 36% PHL, 32% CLT
Sunday 10/21: 29% PHL, 38% CLT
#493
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
finishing up october and on into november:
Monday 10/22: on-time mainline departures 24% PHL, 37% CLT
Tuesday: 50% PHL, 71% CLT
Wednesday: 49% PHL, 48% CLT
Thursday: 9% PHL, 16% CLT
Friday: 7% PHL, 8% CLT
Saturday: 26% PHL, 28% CLT
Sunday 10/28: 30% PHL, 31% CLT
Monday 10/29: on-time mainline departures 38% PHL, 32% CLT
Tuesday: 37% PHL, 53% CLT
Wednesday: 37% PHL, 53% CLT
Thursday: 32% PHL, 32% CLT
Friday: 22% PHL, 31% CLT
Saturday: 39% PHL, 37% CLT
Sunday 11/04: 33% PHL, 31% CLT
Monday 10/22: on-time mainline departures 24% PHL, 37% CLT
Tuesday: 50% PHL, 71% CLT
Wednesday: 49% PHL, 48% CLT
Thursday: 9% PHL, 16% CLT
Friday: 7% PHL, 8% CLT
Saturday: 26% PHL, 28% CLT
Sunday 10/28: 30% PHL, 31% CLT
Monday 10/29: on-time mainline departures 38% PHL, 32% CLT
Tuesday: 37% PHL, 53% CLT
Wednesday: 37% PHL, 53% CLT
Thursday: 32% PHL, 32% CLT
Friday: 22% PHL, 31% CLT
Saturday: 39% PHL, 37% CLT
Sunday 11/04: 33% PHL, 31% CLT
#494
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
a significant up-tick this past week, at least until the weekend came along... perhaps someone has finally picked up the dropped ball?
Monday 11/05: on-time mainline departures 59% PHL, 71% CLT
Tuesday: 62% PHL, 63% CLT
Wednesday: 58% PHL, 68% CLT
Thursday: 70% PHL, 71% CLT
Friday: 72% PHL, 67% CLT
Saturday: 42% PHL, 39% CLT
Sunday 11/11: 44% PHL, 50% CLT
Monday 11/05: on-time mainline departures 59% PHL, 71% CLT
Tuesday: 62% PHL, 63% CLT
Wednesday: 58% PHL, 68% CLT
Thursday: 70% PHL, 71% CLT
Friday: 72% PHL, 67% CLT
Saturday: 42% PHL, 39% CLT
Sunday 11/11: 44% PHL, 50% CLT