Ask a United Reservation Agent - Q & A thread
Jul 22, 2008, 12:59 am
#46
Join Date: Jan 2007
Location: NYC
Programs: Scorched earth and base metal in everything these days
Posts: 459
Thanks RSSRNotInIndia!
I want to add my thanks!^ to everyone else's here.
Your willingness to post here reaffirms my personal belief that the people of United Airlines are their greatest strength.
Mahalo & Aloha nui loa,
Ted
Your willingness to post here reaffirms my personal belief that the people of United Airlines are their greatest strength.
Mahalo & Aloha nui loa,
Ted
Jul 22, 2008, 5:26 am
#47
Join Date: Jun 2006
Programs: Various
Posts: 6,526
No questions, but I'd like to join in the chorus thanking you for this thread.
Thanks especially for this information - when I'm on a long "internal" hold, I often do some work, click around on the internet, etc., but I feel bad for the agent who is waiting on hold as well. Now I can feel better about that!
ms_go, No, there's nothing you can do other than to call to make the seat change. And I'm not aware of whether or not UA's attempting a fix. Agents who are Premier-trained can fix this immediately; agents who are not must contact an SD. Does this annoy agents? Well, we're paid by the hour and seat changes are a whole lot easier (usually) than award travel ; ). Plus, if an agent contacts an SD, she's probably reading People or US while listening to Rhapsody in Blue with you .
.
Jul 22, 2008, 6:11 am
#48
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Why do you wait for us to hang up after a call instead of you hanging up when it is obvious that the call is over?
Jul 22, 2008, 7:49 am
#49
Join Date: May 2007
Location: Crystal City, VA
Programs: United Mileage Plus 1K 2 MM, HHonors Diamond, Hyatt Platinum
Posts: 2,627
Another "mahalo" for your willingness to share...
Q1: What do I really need to do to make sure that a domestic Y/B fare booked through my companies travel department gets on the upgrade waitlist? Do I just need to call the 1K desK? Or do I also need to have my TA insert something into my PNR?
Q2: What's so difficult about having the 1 K desk change my Y/B fare while in the middle of a trip? The couple of times I done this, it seems that something gets messed up (seating, ability to OLCI, upgrade request, etc.)
Again, thanx!
Q1: What do I really need to do to make sure that a domestic Y/B fare booked through my companies travel department gets on the upgrade waitlist? Do I just need to call the 1K desK? Or do I also need to have my TA insert something into my PNR?
Q2: What's so difficult about having the 1 K desk change my Y/B fare while in the middle of a trip? The couple of times I done this, it seems that something gets messed up (seating, ability to OLCI, upgrade request, etc.)
Again, thanx!
Jul 22, 2008, 8:12 am
#50
Join Date: Feb 2005
Location: PHL
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Posts: 5,037
Many thanks as well RSSR...
When you are on hold waiting for the SD can you also hear the caller?
When you are on hold waiting for the SD can you also hear the caller?
Jul 22, 2008, 8:52 am
#51
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
Let me add my thanks! And add a question as well:
Have you ever successfully ticketed a customer's award travel on a non-star alliance partner, such as Emirates or Qatar Airways? As I understand it, award seat availability is not displayed to United agents, so you have to request the customer's flights and wait for a response. That seems like such a shot in the dark. But, maybe some airlines/routes/classes yield more successful bookings than others - do you know which ones these might be?
Have you ever successfully ticketed a customer's award travel on a non-star alliance partner, such as Emirates or Qatar Airways? As I understand it, award seat availability is not displayed to United agents, so you have to request the customer's flights and wait for a response. That seems like such a shot in the dark. But, maybe some airlines/routes/classes yield more successful bookings than others - do you know which ones these might be?
Jul 22, 2008, 9:40 am
#52
Join Date: Jul 2005
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Jul 22, 2008, 10:27 am
#53
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
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Actually, yes. 1-800-UNITED-1 (North American) and 1-800-JET-AWAY (International) calls are routed differently. There is a 1P/1K Domestic Desk and 1P/1K International Desk... but the agents handling domestic calls are being trained to handle international, so ultimately the 1P/1K Domestic Desk will be phased out -- perhaps to India!
Jul 22, 2008, 11:16 am
#54
Join Date: Oct 2005
Location: SMF - Sacatomatoes
Programs: Marriott Titanium, UA Silver, Hertz Gold
Posts: 243
I wonder if we can have a a thread for "Ask the ATC" (Air Traffic Controller)? Similar to pilots in that there are a variety of stations (local, regional, oceanic), and wide variation in busy-ness.
Jul 22, 2008, 12:34 pm
#55
In memoriam
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If we did it would not belong in an airline specific forum -- maybe TravelBuzz would be appropriate.
Jul 22, 2008, 12:58 pm
#56
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Original Poster
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Jul 22, 2008, 12:59 pm
#57
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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There was an LAX ATC, Controller Kyle, who posted in Community recently introducing himself. The thread was merged into the Who we all are thread.
Jul 22, 2008, 1:11 pm
#58
Moderator: Smoking Lounge; FlyerTalk Evangelist
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Actually, yes. 1-800-UNITED-1 (North American) and 1-800-JET-AWAY (International) calls are routed differently. There is a 1P/1K Domestic Desk and 1P/1K International Desk... but the agents handling domestic calls are being trained to handle international, so ultimately the 1P/1K Domestic Desk will be phased out -- perhaps to India!.....
-that would be a really really really bad move on the part of ua as there are a ton of 1k's who make it on only domestic flights (i was one of them prior to last year) and afaic, a 1k is a 1k regardless as to where they fly to/from
Jul 22, 2008, 1:15 pm
#59
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Does the Million Mile status show when you pull up a PNR or input a MP#, and if so, does it hold any weight (above regular 1P, if no longer 1K) for asking for something, i.e., request for inventory to open something up, etc?
Jul 22, 2008, 1:59 pm
#60
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please please please say it ain't so about the last part -that would be a really really really bad move on the part of ua as there are a ton of 1k's who make it on only domestic flights (i was one of them prior to last year) and afaic, a 1k is a 1k regardless as to where they fly to/from
-that would be a really really really bad move on the part of ua as there are a ton of 1k's who make it on only domestic flights (i was one of them prior to last year) and afaic, a 1k is a 1k regardless as to where they fly to/from