Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES
Feb 26, 2012 | 11:16 pm
#167
Join Date: Jun 2003
Location: Seattle WA
Programs: AS Titanium/OWE; Marriott LT Platinum
Posts: 1,977
Have we heard any more from the various Insiders about what is in store for us as of next weekend?
Feb 26, 2012 | 11:23 pm
#168
Original Poster
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
A couple agents were telling me that the company was setting up quiet areas with massage chairs so agents can decompress.
Could have been a rumor, but it sounds like a good idea, because I'm sure it will be stressful for a lot of folks.
Feb 27, 2012 | 7:52 am
#169
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: DL Plat, UA Million Miler / fmr. 1K, Hyatt Globalist, Marriott Gold.
Posts: 6,717
Drugs and alcohol would probably be more effective. But massage chairs are a close second.
Feb 27, 2012 | 7:58 am
#170
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
So in the end, seems like there is very little in the way that's an improvement with SHARES. Online certs seem to have more functionality, great. And no issues now getting an F seat if you clear after OLCI. Other than that, it's all pretty much downgrades.
Feb 27, 2012 | 8:44 am
#171
Join Date: May 2008
Location: ORD
Programs: AA EXP 2MM
Posts: 659
Has anyone put together a "cheat sheet" of common SHARES command prompts that FTers can reference?
Mar 9, 2012 | 10:27 am
#172
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
Based on my experience flying 11K miles on Monday and Tuesday, Channa was pretty much spot-on in regards to the list he compiled.
Interestingly, I had totally glossed over the 'scanning BP to enter the club' assuming that was really trivial. Turns out, it's not. The line to enter the LAX club on Tuesday afternoon was easily 20 people long and took 10 minutes to clear. Evidently, SHARES requires the agent to manually type in the 6 digit locator for every pax. Sad.
Interestingly, I had totally glossed over the 'scanning BP to enter the club' assuming that was really trivial. Turns out, it's not. The line to enter the LAX club on Tuesday afternoon was easily 20 people long and took 10 minutes to clear. Evidently, SHARES requires the agent to manually type in the 6 digit locator for every pax. Sad.
Mar 9, 2012 | 10:45 am
#173
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,240
Interestingly, I had totally glossed over the 'scanning BP to enter the club' assuming that was really trivial. Turns out, it's not. The line to enter the LAX club on Tuesday afternoon was easily 20 people long and took 10 minutes to clear. Evidently, SHARES requires the agent to manually type in the 6 digit locator for every pax. Sad.
The huge increase in lines (I've seen this too) is as a direct result of people assuming they can adopt the UA approach of just scanning their BP if they're a UC member. This doesn't work (yet).
Hint: there were no huge lines outside CO PCs in the past. People handed over their PC card, it got swiped, they went in.
Mar 9, 2012 | 4:02 pm
#174
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
Not correct. If you're a member they can either swipe your card (quickest) or manually type in your MP number if you don't have your card (not as quick). If you're entering as a *G (UA or otherwise) then they can enter either the PNR or flight number / name - or scan the BP.
The huge increase in lines (I've seen this too) is as a direct result of people assuming they can adopt the UA approach of just scanning their BP if they're a UC member. This doesn't work (yet).
Hint: there were no huge lines outside CO PCs in the past. People handed over their PC card, it got swiped, they went in.
The huge increase in lines (I've seen this too) is as a direct result of people assuming they can adopt the UA approach of just scanning their BP if they're a UC member. This doesn't work (yet).
Hint: there were no huge lines outside CO PCs in the past. People handed over their PC card, it got swiped, they went in.
At best, this is another example of poor training on the part of CO.
Mar 9, 2012 | 4:44 pm
#175
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Absolutely agree. I can't for the life of me figure out how the efficiencies of old UA (scanning BP for club access, instant website ticketing, etc.) weren't (and probably will never) be realized by management.
Mar 9, 2012 | 5:13 pm
#176
Join Date: Aug 2011
Location: IAH + SLC
Programs: UA - 1K, DL-DM, Hilton Gold, IHG Platinum, Marriott Titanium Lifetime
Posts: 2,926
There was a previous post stating that boarding pass scanners were being added to the old President's Clubs.
Mar 9, 2012 | 5:34 pm
#177
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,161
Mar 9, 2012 | 8:20 pm
#178
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 72,303
I had a long chat with a PMUA FA last year about integration. She told me that at first, she was very motivated about the merger, because she saw it as an opportunity to take the best of both carriers and make the new airline even better. She said that it became very clear that HQ wasn't interested in listening to what the front line workers were suggesting.
The coffee fiasco is a perfect example. No one thought to test "freshbrew" on a PMUA aircraft in flight before selecting it.
Arrogance can be a bad thing.....
Mar 10, 2012 | 12:37 am
#179
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Interestingly, I had totally glossed over the 'scanning BP to enter the club' assuming that was really trivial. Turns out, it's not. The line to enter the LAX club on Tuesday afternoon was easily 20 people long and took 10 minutes to clear. Evidently, SHARES requires the agent to manually type in the 6 digit locator for every pax. Sad.
The huge increase in lines (I've seen this too) is as a direct result of people assuming they can adopt the UA approach of just scanning their BP if they're a UC member. This doesn't work (yet).
Hint: there were no huge lines outside CO PCs in the past. People handed over their PC card, it got swiped, they went in.
Thought the United Club checkin system was integrated earlier -- I was able to use my Presidential Plus credit card to enter one a few months ago.
But apparently not given the lines at the SFO club and fight that broke out between a passenger and agent.
The good: my former OnePass number now works for wifi.
Mar 10, 2012 | 2:51 pm
#180
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA lowlife
Posts: 1,494
Overheard today a PMCO trainer helping a GA to get a flight ready for boarding. What a dog's breakfast of non-intuitive letter/number combinations as commands. Printing twice a list to be able to see things you cant get to on screen, really? What's next, punch cards?