Originally Posted by
star_world
Not correct. If you're a member they can either swipe your card (quickest) or manually type in your MP number if you don't have your card (not as quick). If you're entering as a *G (UA or otherwise) then they can enter either the PNR or flight number / name - or scan the BP.
The huge increase in lines (I've seen this too) is as a direct result of people assuming they can adopt the UA approach of just scanning their BP if they're a UC member. This doesn't work (yet).
Hint: there were no huge lines outside CO PCs in the past. People handed over their PC card, it got swiped, they went in.
So my whole post is not correct, eh?
At best, this is another example of poor training on the part of CO.