channa, thanks for putting the list together.

Your comment above is slightly wrong but I understand what you're trying to say. The last #1 should say #7 as they appeared as #7 on the gate display/PDA site but they were #1 for the EUA system.

-RM

Good catch, fixed it, thanks!

Upgrading on codeshare issued tickets is a new benefit.

Can CO EUA a codeshare itin (non-UA or non-CO code, say LH-coded, CO-operated)?

I know for SWU/CR1 upgrades, it has to be CO-issued or UA-issued.

Along the lines of website changes... ability to book far more star carriers. And ability to select segment-by segment flights for awards. And ability to see taxes/cost when selecting awards.

This is along the same lines as the OAL itins listed already, so it should be added as well.

Not to throw a wrench in things, and you can take this for what it is worth, but I have hear from two separate UA GA's at two different airports that the plan is to be trained on SHARES and then SIX MONTHS LATER there will be training on a whole 'nother system that is a hybrid of the two.

Yes, basically the plan is to move twice by the end of calendar year 2012.

Again, could just be rumours that others have picked up on but I have heard it twice at different airports. Again, take it for what is worth.

Yes.

I have had US coded CO Operated Flights ugraded with a SWU (online even) on multiple occassions in the past year. Have you had different experiences?

I was under the general assumption that the coding of the flight has no impact on on EUA or instrument upgrades on CO.

This is what I have experienced as well: coding does not affect the CPU/RPU/GPU process on CO metal.

Correct. This is also an advantage for CO IT vs UA IT. No worries about codeshares (at least I haven't had any in the past).

There was a thread last month about it not being possible with a LH ticket for a CO flight.

It was even UA-coded CO, IIRC, but since it was an LH ticket, that became problematic.

I'll update the list with EUA upgrades for now, but the CR1/SWU one is a bit hit or miss.

Not unlike our ability to use them in real time.

Or increased visibility inside the OLCI window, particularly if you're not at the airport or at the gate with the GIDS. And I'm not particularly clear what the "no visibility" bit means.

This is certainly different but not necessarily an upgrade or a downgrade, just different.

See above. Different, but there is no point at which two mechanisms are "competing" to upgarade you.
This is a policy choice, not tied to any particular technology and it is not clear what future policy will be AFAIK.


This policy is changing in the new program as I understand it.


The history is absolutely there.

Once again, not necessarily intrinsically tied to the Shares/Apollo decision.

There's no visibility outside of the OLCI window on CO. On UA, you would see "Upgrade: Pending" if outside the appropriate status window and using UDU; inside the window or if using miles/SWU/CR1, you'd see "Upgrade: Waitlisted."

These at least let you know you were on the list and that the system was "working." (And if you didn't see "Pending," you knew to call and get on the list as something was screwed up, or if you stayed "Pending" inside the appropriate window.)

On CO, there does not appear to be that functionality, and phone agents seem to have poor results in trying to indicate that someone is on the list.

Now, CO had UA beat until recently on the list inside the OLCI window, as they showed the contents of the list and one's place on it, which wasn't readily available on PMUA until at the gate on the GDI. UA now has that functionality via the mobile app, anyway (given it's UI is a clone of the CO mobile app).



I'd argue it's a slight downgrade, but YMMV on that one. I can envision scenarios both where it would benefit and where it would work to the detriment of particular pax.

This matches a report in another thread that the UI overlay known as FastSHARES is indeed not expected to roll out until the end of 2012.

In addition to upgrades post check-in being handled more elegantly by CO IT, I believe the same applies to other changes during OLCI and after check-in

For example, I recently changed seats during OLCI and my UA iphone app mobile BP showed the new seat, but both the Iphone app Itin and the united.com My Itins continued to show the old seat assignment... IIRC they are driven by a separate system that does not synch with the one used at the airport

Also, it's been mentioned a few times, but Elite Access privileges for awards redeemed from elite accounts (even if the pax isn't elite) is a nice benefit, IMO