Last edit by: WineCountryUA
This is an archive thread, the active thread isTo split or not to split PNR
To split or not to split PNR {Archive}
#526

Join Date: Nov 2019
Programs: UA 1K, IHG Spire Ambassador, Hyatt Globalist, Marriott Platinum
Posts: 146
Booked ORD-SFO in economy with 1 companion (silver). I am platinum and we are #1, #2 on CPU list with 10/16 booked. We are seated together in economy+. There are no open 'rows' left in first, just single aisles or windows. How will UA handle the CPU's? Will we get skipped over if they release seats 1 at a time? What if they don't release seats 1 at a time, the seat map remains the same and therefore we cannot sit together? What will UA do then?
#527
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,141
Booked ORD-SFO in economy with 1 companion (silver). I am platinum and we are #1, #2 on CPU list with 10/16 booked. We are seated together in economy+. There are no open 'rows' left in first, just single aisles or windows. How will UA handle the CPU's? Will we get skipped over if they release seats 1 at a time? What if they don't release seats 1 at a time, the seat map remains the same and therefore we cannot sit together? What will UA do then?....
Once you check-in, you will be asked if you wish to remain on the waitlist, if so, your PNR will be split into separate PNRs and can clear individually. You can wait to check-in until you get to the airport to check-in that will not affect your early CPU chance. If you have not cleared until you get to the gate, you can tell the GA you only want to clear if both can clear.
Your companion will maintain your status if you do split the PNR.
UA will clear you into available seats and will not move others to provide adjacent seats.
#528

Join Date: Nov 2019
Programs: UA 1K, IHG Spire Ambassador, Hyatt Globalist, Marriott Platinum
Posts: 146
Thanks for the reply and follow up discussion. Just to be clear - what gives us both the best chance of getting upgraded? Splitting at T-24, waiting as long as possible to check-in and split, or not splitting at all? I am wondering if splitting the PNR will drop her down a few spots since she will clear as the 'last platinum.' First class cabin is now 13/16 booked. Still sitting #1,2. What would you do in this situation?
Our plan, if upgraded was to ask our seat mates to swap. If that doesn't pan out, we are perfectly fine sitting by ourselves. I am not a DYKWIA!!
Our plan, if upgraded was to ask our seat mates to swap. If that doesn't pan out, we are perfectly fine sitting by ourselves. I am not a DYKWIA!!
#529
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,141
No looking good
#530



Join Date: May 2009
Location: Washington, DC
Programs: UA Plat & 1MM, AA, DL
Posts: 8,702
If the upgrades come through for both, given that seat map seems like you'd have a good chance to persuade someone to switch aisle seats and end up together. I wouldn't worry too much about that . . .
#531

Join Date: Nov 2019
Programs: UA 1K, IHG Spire Ambassador, Hyatt Globalist, Marriott Platinum
Posts: 146
T-24 hit, I split the PNR at check-in. 10 minutes later only I received an upgrade. Companion stuck at #1 on the list with 2 seats left. 15 minutes later cabin was filled. Companion still in Y. Looks like I'll be giving up my seat for my silver companion
#532



Join Date: May 2009
Location: Washington, DC
Programs: UA Plat & 1MM, AA, DL
Posts: 8,702
Hope you can grab the aisle seat (or the upgrade came from the middle).
#533

Join Date: Nov 2019
Programs: UA 1K, IHG Spire Ambassador, Hyatt Globalist, Marriott Platinum
Posts: 146
#534


Join Date: Apr 2007
Location: MIA
Programs: AA EXP 3.9MM AC; UA Silver; Hyatt Globalist; Honors Diamond; Bonvoy LT TTM
Posts: 356
Does anyone have any recent data points on this issue? I have a flight this Friday where my companion and I wound up with split records on the outbound, as upgrade hadn't cleared by check-in, and now he's not showing on the upgrade list for Friday. I called the 1K desk, and they told me all I can do is ask the gate agent for help, but by that time, everyone else will have leapfrogged him for the upgrade. This really is a silly system of having to be in the same record to upgrade a companion. WIth AA, you can designate any one pax on the flight as a companion to have your status for upgrade.
#535
Join Date: Feb 2016
Location: NAP
Programs: United 1K, Marriott Titanium
Posts: 82
Does anyone have any recent data points on this issue? I have a flight this Friday where my companion and I wound up with split records on the outbound, as upgrade hadn't cleared by check-in, and now he's not showing on the upgrade list for Friday. I called the 1K desk, and they told me all I can do is ask the gate agent for help, but by that time, everyone else will have leapfrogged him for the upgrade. This really is a silly system of having to be in the same record to upgrade a companion. WIth AA, you can designate any one pax on the flight as a companion to have your status for upgrade.
I was Platinum, my sister with no status was my only companion. No CPUs happened before check in, so we didn't check in until we got to the bag drop, where I selected to split the PNR for upgrades. I was upgraded at the gate and my sister immediately dropped off the upgrade list. The GA had to re-add her and printed her new ticket immediately. She also wasn't on the list for the return. Agent at the check in counter manually re-added her, but she didn't snag the upgrade.
The agent on the phone said it was a known bug, apologized, and submitted a report.
Last edited by junglematt; Dec 17, 2020 at 7:03 am Reason: Clarity
#536

Join Date: Nov 2011
Location: DEN
Programs: UA Gold, HH Diamond, National Executive Elite
Posts: 144
Does anyone have any recent data points on this issue? I have a flight this Friday where my companion and I wound up with split records on the outbound, as upgrade hadn't cleared by check-in, and now he's not showing on the upgrade list for Friday. I called the 1K desk, and they told me all I can do is ask the gate agent for help, but by that time, everyone else will have leapfrogged him for the upgrade. This really is a silly system of having to be in the same record to upgrade a companion. WIth AA, you can designate any one pax on the flight as a companion to have your status for upgrade.
I used miles to waitlist to FC for myself (I was only Silver and only just made Gold during the trip) and wife (no status) on our DEN-LAX-HNL flight. I do also hold a UAC card and have high spend on it. We cleared and the PNR split (or so I've been told). She did drop off my app. I'm uncertain if that's because she used her phone or the upgrade but believe the upgrade.
Concerned about her getting left off and leapfrogged on the return HNL-SFO-DEN, I called. Twice. I was told only the gate agent could fix it. I knew we wouldn't make it to the front on the HNL-SFO as it was nearly full even though I made Gold during the trip. Don't laugh. Gold is huge for me and my usual 15 work flights/year. ;-)
After check-in, I cleared SFO-DEN. Shortly after, she popped up on the upgrade list HNL-SFO further down from me. I was 8, she 15. 22 total. She did not appear on the SFO-DEN list. Sometime prior to the flight, she suddenly cleared SFO-DEN.
Strange but it seems the phone agents don't really know how this works.
#537
FlyerTalk Evangelist




Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,041
Not that strange. Almost no Reservations Sales Representatives (RSRs) have worked in a gate agent capacity as Customer Service Representatives (CSRs).
The RSRs have more expertise in fares and their rules, and program policies, rather than the operational details CSRs see daily.
The RSRs have more expertise in fares and their rules, and program policies, rather than the operational details CSRs see daily.
Last edited by SPN Lifer; Jan 24, 2021 at 3:29 pm
#538

Join Date: Dec 2006
Posts: 114
3-pax PNR won't ever be upgraded without splitting?
3 passengers on the reservation, two 1Ks and one no-status. It's a two-segment trip. At T-96, the first segment is full in F, the second has plenty of PZ. Do I understand correctly that nobody on this PNR will be upgraded on the second segment unless it's split? And the only way to split before check-in is to call, since the "separate traveler" button is gone from the website?
#539
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,141
3 passengers on the reservation, two 1Ks and one no-status. It's a two-segment trip. At T-96, the first segment is full in F, the second has plenty of PZ. Do I understand correctly that nobody on this PNR will be upgraded on the second segment unless it's split? And the only way to split before check-in is to call, since the "separate traveler" button is gone from the website?
If a reservation includes three or more travelers, and only one is not a Premier member, the Complimentary Premier Upgrades will be processed according to the lowest Premier status level in the reservation. If two or more travelers on the reservation are not Premier members, it will not be processed automatically. In these cases, Premier members should call the Premier Priority Desk to request a separate reservation for themselves and the eligible companion.
#540

Join Date: Dec 2006
Posts: 114
Showing as "CPU requested" as of now. Looks like some upgrades were processed at T-96, and it went to PZ0 for the time being.
The language about "three or more travelers, and only one is not a Premier member" is still on the UA website:
https://www.united.com/ual/en/us/fly...ponsoring.html
The language about "three or more travelers, and only one is not a Premier member" is still on the UA website:
https://www.united.com/ual/en/us/fly...ponsoring.html



