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Thread: To split or not to split PNR {Archive}
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Old Dec 18, 2020 | 9:18 pm
  #537  
SPN Lifer
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Not that strange. Almost no Reservations Sales Representatives (RSRs) have worked in a gate agent capacity as Customer Service Representatives (CSRs).

The RSRs have more expertise in fares and their rules, and program policies, rather than the operational details CSRs see daily.
Last edited by SPN Lifer; Jan 24, 2021 at 3:29 pm
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