Feb 3, 2024, 8:57 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread isTo split or not to split PNR
To split or not to split PNR {Archive}
Dec 27, 2019 | 11:08 am
#512
Join Date: Jan 2004
Location: Vancouver Island CA, Boquete PA, Buenos AIres AR
Programs: UA MM P *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 323
Happened again
So, I haven't read through this entire thread, but on our last flight the same thing happened that has now happened 4 or 5 times.
I as Plat split the PNR so as to possibly upgrade, and I find myself 13 people down the upgrade list from my Gold spouse.
It doesn't seem to matter who kept the original PNR and who got a new one, he is invariably listed ahead of me and often I am not listed at all
It has been at least a year since I first complained of this to Premier desk.
NOTHING has changed.
When is UA planning to amend their system so that the real road warriors aren't penalized while spouses are rewarded please?
Thanks
I as Plat split the PNR so as to possibly upgrade, and I find myself 13 people down the upgrade list from my Gold spouse.
It doesn't seem to matter who kept the original PNR and who got a new one, he is invariably listed ahead of me and often I am not listed at all
It has been at least a year since I first complained of this to Premier desk.
NOTHING has changed.
When is UA planning to amend their system so that the real road warriors aren't penalized while spouses are rewarded please?
Thanks
Jan 16, 2020 | 4:15 pm
#513
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: Many
Posts: 12,723
If I (gold) have the explorer card and have an award ticket with 1 companion, to use the upgrade perk on award tickets, I would need to split the pnr, correct?
And if I split it, would my companion, who has no status, retain the perks (e+, bag, priority boarding, and such)?
And if I split it, would my companion, who has no status, retain the perks (e+, bag, priority boarding, and such)?
Jan 16, 2020 | 6:07 pm
#514
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,134
Been mixed reports, generally yes but if needed agents can look at the PNR history,
Feb 1, 2020 | 10:35 pm
#515
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 951
Not an upgrade issue, but one should be careful when they split:
My companion and I were flying ORD-PHX-ORD on the same PNR. I used united.com, intending to change just my own return leg to be AUS-ORD. Somehow I ended up changing companion instead (turns out this mistake is not hard to do -- this split feature should probably have been engineered better by the developers). Phone agent changed both flights back for me, and charged a new fare difference on both ends but waived change fees (~$150 total to put it back the way it was).
Oops.
My companion and I were flying ORD-PHX-ORD on the same PNR. I used united.com, intending to change just my own return leg to be AUS-ORD. Somehow I ended up changing companion instead (turns out this mistake is not hard to do -- this split feature should probably have been engineered better by the developers). Phone agent changed both flights back for me, and charged a new fare difference on both ends but waived change fees (~$150 total to put it back the way it was).
Oops.
Feb 2, 2020 | 6:08 am
#516
Join Date: Aug 2015
Location: IAH
Programs: UA
Posts: 685
Are you referring to the phenomenon that the elite receives a new PNR, while the companion remains with the original PNR?
Nov 17, 2020 | 3:18 pm
#517
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
2 pax on a PNR. Both of us 1K, credit card holders, and traveling on award tickets. Seem to recall in the past that UA system won’t recognize this as CPU eligible. Prefer to not split the PNR (thereby ensuring correct CPU processing, but possibly assigning non-adjacent seats). Anyone know if the system will process these 2 eligible pax in a single PNR?
Last edited by SFO_FT; Nov 17, 2020 at 3:28 pm
Nov 17, 2020 | 4:24 pm
#518
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,134
Pre-check-in should be not problem, if you miss earlier but still want to stay listed after check-in, the PNR will be split
Nov 17, 2020 | 6:24 pm
#519
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Nov 19, 2020 | 10:33 pm
#521
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Nov 20, 2020 | 12:14 am
#522
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,637
This was in October and I ended being upgrade and my friend did not but the GA checked with me that I wanted the upgrade even though my travel companion would not be upgraded.
Nov 20, 2020 | 5:23 pm
#523
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,740
Got confirmation that UA reservations for award tickets with >1 pax on them (regardless if all are CPU eligible due to being Premier and having the right credit card) will not process for automatically for a CPU and so if upgrades are desired, the PNRs need to be split per pax.
Nov 20, 2020 | 10:06 pm
#524
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,040
That is what I was told back in 2017, as a lowly (Marriott-enabled) Premier Silver with a General Member spouse.
Nov 21, 2020 | 10:04 am
#525
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
Got confirmation that UA reservations for award tickets with >1 pax on them (regardless if all are CPU eligible due to being Premier and having the right credit card) will not process for automatically for a CPU and so if upgrades are desired, the PNRs need to be split per pax.