Originally Posted by
bcm0830
Does anyone have any recent data points on this issue? I have a flight this Friday where my companion and I wound up with split records on the outbound, as upgrade hadn't cleared by check-in, and now he's not showing on the upgrade list for Friday. I called the 1K desk, and they told me all I can do is ask the gate agent for help, but by that time, everyone else will have leapfrogged him for the upgrade. This really is a silly system of having to be in the same record to upgrade a companion. WIth AA, you can designate any one pax on the flight as a companion to have your status for upgrade.
I had the same problem as you last month.
I was Platinum, my sister with no status was my only companion. No CPUs happened before check in, so we didn't check in until we got to the bag drop, where I selected to split the PNR for upgrades. I was upgraded at the gate and my sister immediately dropped off the upgrade list. The GA had to re-add her and printed her new ticket immediately. She also wasn't on the list for the return. Agent at the check in counter manually re-added her, but she didn't snag the upgrade.
The agent on the phone said it was a known bug, apologized, and submitted a report.