Feb 3, 2024, 12:18 am
Last edit by: WineCountryUA
This is an archive thread, the active thread is UA preorder premium cabin meal, Y snacks/drinks - all >800 (900?) mile
united.com/preordermeals
Fall 2022 -- Only rare occasion widebodies and still hit or miss on narrow bodies.
Anticipated 1 June enhancements - UA bringing back hot meals to domestic first class -- 800 mile threshold, preorder still narrowbody only
uncomfirmed but source of earlier changes
UA is offering pre-order first class meal selection for selected domestic departures.
You receive, 4-5 days in advance, an individualized link to a selection of meals (with a caution these are not guaranteed)
generic link -- https://united.com/preordermeals
You have up until 24 hours prior to the flight to make a selection.
Note if the FA does not look in the right place on their iPhone, they may not see the pre-selection.
You can change your mind on the plane and make a different selection
If you change flights, the request is canceled and not transferred to the new flight
Initially offered on select departure from LAX (in Aug 2019) and then IAD
Some x-DEN flights started to appear in Jan 2020
Sample email
united.com/preordermeals
Fall 2022 -- Only rare occasion widebodies and still hit or miss on narrow bodies.
uncomfirmed but source of earlier changes
UA is offering pre-order first class meal selection for selected domestic departures.
You receive, 4-5 days in advance, an individualized link to a selection of meals (with a caution these are not guaranteed)
generic link -- https://united.com/preordermeals
You have up until 24 hours prior to the flight to make a selection.
Note if the FA does not look in the right place on their iPhone, they may not see the pre-selection.
You can change your mind on the plane and make a different selection
If you change flights, the request is canceled and not transferred to the new flight
Initially offered on select departure from LAX (in Aug 2019) and then IAD
Some x-DEN flights started to appear in Jan 2020
Sample email
Hi there,
We're happy to offer a variety of meals that you can preorder for flight UA XXXX on YYYY ZZZZ from AAA to BBB. Visit our meal selection page at united.com/preordermeals to choose your meal preference* from our menu of available options.
You can select your meal preference starting five days before your departure and up to 24 hours before your flight(s). If you don't want to choose a meal right now, you can let us know what you'd like to eat when you're on board.
Thank you for flying with us.
*After you select your entree, we'll do our best to reserve it for your flight(s). We try to serve you the meal you chose, but we can't guarantee it since availability of meal options may change. If you choose a meal and then decide that you'd like something different, we're happy to offer other meal options on board.
We're happy to offer a variety of meals that you can preorder for flight UA XXXX on YYYY ZZZZ from AAA to BBB. Visit our meal selection page at united.com/preordermeals to choose your meal preference* from our menu of available options.
You can select your meal preference starting five days before your departure and up to 24 hours before your flight(s). If you don't want to choose a meal right now, you can let us know what you'd like to eat when you're on board.
Thank you for flying with us.
*After you select your entree, we'll do our best to reserve it for your flight(s). We try to serve you the meal you chose, but we can't guarantee it since availability of meal options may change. If you choose a meal and then decide that you'd like something different, we're happy to offer other meal options on board.
UA preorder premium cabin meal, Y snacks/drinks {Archive}
Feb 29, 2020, 9:41 pm
#136
Join Date: Mar 2012
Location: SEA
Programs: UA AU (ex 10+ year 1k) 1.5MM, AS Newbie, HH ex Dia
Posts: 337
Somehow I find the choices even more disappointing when I have days to think about them in advance.
On the cheese plate topic, one of the options BOS-ORD yesterday morning was a cheese and fruit plate. Not bad (there is a little rose of prosciutto, for those keeping score).
On the cheese plate topic, one of the options BOS-ORD yesterday morning was a cheese and fruit plate. Not bad (there is a little rose of prosciutto, for those keeping score).
Mar 1, 2020, 10:28 pm
#137
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
While things may be rough for vegetarians, things continue to be horrible for the lactose intolerant or those with dairy allergies. UA insists on putting cheese on everything. With special ordering, you'd think they'd open up some other options for common intolerances/diet restrictions.
Mar 13, 2020, 11:38 am
#138
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,690
Selecting inflight meal?
Ok, I know there are many other more important things going on these days - so dont hate me - but life needs to go on
I have a LAX-DEN flight tomorrow and was asked if I wanted to select my in-flight snack.
I have tried this several time (and on similar other flights since this new feature got release) - but have never gotten it to work... I always get some form of error?
anyone getting this to work?
-m
I have a LAX-DEN flight tomorrow and was asked if I wanted to select my in-flight snack.
I have tried this several time (and on similar other flights since this new feature got release) - but have never gotten it to work... I always get some form of error?
anyone getting this to work?
-m
Last edited by WineCountryUA; Mar 13, 2020 at 11:54 am Reason: moved to existing thread
Mar 13, 2020, 11:57 am
#139
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,764
Ok, I know there are many other more important things going on these days - so dont hate me - but life needs to go on
I have a LAX-DEN flight tomorrow and was asked if I wanted to select my in-flight snack.
I have tried this several time (and on similar other flights since this new feature got release) - but have never gotten it to work... I always get some form of error?
anyone getting this to work?
-m
I have a LAX-DEN flight tomorrow and was asked if I wanted to select my in-flight snack.
I have tried this several time (and on similar other flights since this new feature got release) - but have never gotten it to work... I always get some form of error?
anyone getting this to work?
-m
Jul 28, 2021, 12:38 pm
#140
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,198
UA has preorder premium cabin meals, Y snacks/drinks - all >800 mile -- still no WBs?
United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages
New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
Video(1)
Photos(2)
CHICAGO, July 28, 2021
Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.
United's pre-order technology is an extension of the airline's contactless payment platform that allows customers to store payment information in a digital wallet. United's pre-order option is now available on select flights departing from Chicago to Honolulu, Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.
"Our new pre-order option reflects the customer experience transformation taking place at United – customers in our economy cabins will have an easy, convenient way to choose their snack or drink, and our flight attendants can move through the cabin faster, delivering more personalized service," said Toby Enqvist, chief customer officer for United. "This new feature also builds on our existing contactless payment technology, which has enabled us to safely resume our inflight food and beverage program on select flights."
How It Works
About United's Contactless Payment Technology
For customers looking to purchase drinks and snack items while onboard, United's contactless payment platform allows them to store their payment information in a digital wallet on the United app and on United.com prior to departure.
United recently unveiled its refreshed buy-on-board menu, which includes a wide variety of food and beverage offerings including:
United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.
For information on snacks available, United's contactless payment technology and FAQs, visit United.com/snacktime.
New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
Video(1)
Photos(2)
CHICAGO, July 28, 2021
Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.
United's pre-order technology is an extension of the airline's contactless payment platform that allows customers to store payment information in a digital wallet. United's pre-order option is now available on select flights departing from Chicago to Honolulu, Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.
"Our new pre-order option reflects the customer experience transformation taking place at United – customers in our economy cabins will have an easy, convenient way to choose their snack or drink, and our flight attendants can move through the cabin faster, delivering more personalized service," said Toby Enqvist, chief customer officer for United. "This new feature also builds on our existing contactless payment technology, which has enabled us to safely resume our inflight food and beverage program on select flights."
How It Works
- Five days prior to departure, customers will see an option in the Reservation Details section of the United app or on United.com to pre-order food and beverage items available for their specific flight. Customers will also receive an email notifying them when pre-order is available.
- In economy cabins, customers can pre-order snacks and beverages from United's buy-on-board menu. They will be asked to enter their credit card information but will not be charged until the items are served to them onboard.
- In premium cabins, customers can select their meal option directly from the United app or website. Once they make their selection, they will get a receipt emailed to them.
About United's Contactless Payment Technology
For customers looking to purchase drinks and snack items while onboard, United's contactless payment platform allows them to store their payment information in a digital wallet on the United app and on United.com prior to departure.
- Once in flight, customers can access a menu to view available items either on the United app or in Hemispheres magazine.
- Rather than handing the flight attendant a credit card, the flight attendant will ask for the customer's name and seat to confirm the card on file.
- Once confirmed, customers will receive their products and the card on file will be charged.
United recently unveiled its refreshed buy-on-board menu, which includes a wide variety of food and beverage offerings including:
- Adult Beverage Options: Mango White Claw; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA.
- Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
- A la Carte Snack Options: Including chips, dips, trail mix and chocolate-covered dried fruit.
United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.
- The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
- United has also teamed with Eli's Cheesecake to create a uniquely United chocolate pie flavor called "Pie in the Sky."
- The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.
For information on snacks available, United's contactless payment technology and FAQs, visit United.com/snacktime.
Last edited by WineCountryUA; Jul 28, 2021 at 12:45 pm
Jul 28, 2021, 12:44 pm
#141
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,198
Buried in the middle
Odd pilot routes
United's pre-order option is now available on select flights departing from Chicago to Honolulu, Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.
Jul 28, 2021, 12:53 pm
#142
Join Date: Jun 2013
Programs: National Executive Elite, Marriott Bonfire Titanium, Hilton Gold, United Premier Silver, Hertz PC
Posts: 199
including fresher options like egg scramble with plant-based chorizo
Jul 28, 2021, 12:53 pm
#143
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,124
Jul 28, 2021, 1:04 pm
#144
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,317
So my first thought - what about upgrades? Obviously that'd usually be after the preorder window ... And let's say I preordered an economy meal or whatever, and then get upgraded.
This could get interesting
This could get interesting
Jul 28, 2021, 1:12 pm
#145
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,124
Jul 28, 2021, 1:15 pm
#146
Join Date: Jun 2013
Programs: National Executive Elite, Marriott Bonfire Titanium, Hilton Gold, United Premier Silver, Hertz PC
Posts: 199
And let's say I preordered an economy meal or whatever
and then get upgraded
Last edited by mapelle621; Jul 28, 2021 at 1:20 pm
Jul 28, 2021, 1:31 pm
#147
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,926
good news is they are not charging the card fro economy per-orders until it is served. Presumably, this allows them to handle last minute upgrades without charging for the box (or whatever).
my questions:
- will there still be an option to order onboard, with the contactless payment? Or an option to refuse the pre-ordered option? Often, I dont know if Ill want something until the time, and would still like the option.
- does pre-order make the ability to go back to fresh food in Y easier? Obviously, there is still the contact handling, but if this is a step to get fresh food options back, that would be ideal
- what about late upgrades - presumably they will still offer an option for those in F not able to preorder - though what kind of choice there might be concerns me. Particularly something I pay attention to since my family is vegetarian. Most of the time in the past, weve been ok to get the veggie option (even if its the salad without the chicken put on top). But UA doesnt seem to board extras, so if 10/12 in F have pre-ordered, and now theres only 2 meals with a choice, likely less of a change to get the more specialized option youd need.
Jul 28, 2021, 1:32 pm
#148
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,317
I'm sure they are; it's obvious enough for sure. I'm just allergic to arcane rules and "can't wait" (sarcasm) for the first "I got upgraded but didn't get the turkey grenade" thread.
I'm more worried about being stuck in 1A on an E170. Brrrrrrrr!! Keep the coffee coming and we'll be good.
I'm more worried about being stuck in 1A on an E170. Brrrrrrrr!! Keep the coffee coming and we'll be good.
Jul 28, 2021, 1:36 pm
#149
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,626
How valid is the claim first and only? You can do this on AS for a while now, at least food.
Jul 28, 2021, 1:56 pm
#150
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,198
Had to condensed the title due to FT title length limitations.
United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages,