Jan 9, 2024, 1:46 pm
Last edit by: WineCountryUA
Archive thread, active thread UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
OLDER FEES conditions
1 Jan 2021
23 Dec 2020
31 Aug
30 June
End of July this was changed to 31 August 2020
28 May
as of 05 April 2020
Fees for a change or redeposit:
UA's Award ticketing options/service fees
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
OLDER FEES conditions
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
28 May
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
We are currently waiving all award redeposit fees for travel through end of May 2020.
We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}Fees are based on the status of the mileage account holder at the time of the requestFee for canceling / redeposit a mileage upgrade
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
UA Award tkt change/cancellation/redeposit/fees Q&As {Archive}
Jan 1, 2017, 4:45 pm
#1
Original Poster
Join Date: Oct 2006
Posts: 1
UA Award tkt change/cancellation/redeposit/fees Q&As {Archive}
is there anyway to avoid the $75 fee when booking less than 21 days
Jan 1, 2017, 4:51 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
Get status fast 
Jan 1, 2017, 5:29 pm
#3
Join Date: Jun 2016
Location: USA
Posts: 23
The United Chase Club card has it as a benefit, no close in award fees. However the card does have a $395 annual fee...
Jan 3, 2017, 8:46 pm
#4
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
General award ticket change/cancellation/redeposit/fees questions
I have currently booked for next week:
CLE-SFO-LAS in XN for 12.5K
and the return 2 days later
LAS-LAX-CLE in YN for 25K
on a single PNR
I'm tempted to cancel the return and take F9's nonstop LAS-CLE as part of their 2-day $19 sale.
I understand (I think) from reading the UA website that canceling for redeposit would be $75 as UA Gold.
Can I cancel only the return segments before the start of the trip? Would I still have to pay the entire $75 to redeposit only the return segments?
Can I cancel the return segments after I land in LAS, but before check-in on the return? Would there be any benefit in doing so?
CLE-SFO-LAS in XN for 12.5K
and the return 2 days later
LAS-LAX-CLE in YN for 25K
on a single PNR
I'm tempted to cancel the return and take F9's nonstop LAS-CLE as part of their 2-day $19 sale.
I understand (I think) from reading the UA website that canceling for redeposit would be $75 as UA Gold.
Can I cancel only the return segments before the start of the trip? Would I still have to pay the entire $75 to redeposit only the return segments?
Can I cancel the return segments after I land in LAS, but before check-in on the return? Would there be any benefit in doing so?
Jan 3, 2017, 9:12 pm
#5
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
1k free refunds of fees and mile redeposit goes for any and all awards, no matter the passenger, right?
Jan 3, 2017, 9:29 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
You'll have to do your ticket changes before travel starts.
I'll let others comment on nuances of changing a round-trip award ticket...
Jan 4, 2017, 2:30 am
#7
Join Date: Apr 2001
Posts: 1,223
Hi, I'm just looking to confirm my understanding of the rules:
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
Jan 4, 2017, 8:15 am
#8
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Jan 4, 2017, 8:20 am
#9
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Jan 4, 2017, 3:49 pm
#10
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Hi, I'm just looking to confirm my understanding of the rules:
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
The date is based on the day the tickets were purchased / ticketed.
Jan 5, 2017, 1:04 am
#11
Join Date: Apr 2001
Posts: 1,223
This contradicts what I was told by a telephone agent, who said the new travel must be completed within 1 year of the ticketing date (or maybe the flight date, I dont remember because that was not the principle point).
I searched the UA website and could not find it documented one way or the other. Does anybody have a link to the policy? Before I call again it would be good to be armed with something from the UA website...
Jan 13, 2017, 4:37 pm
#12
Join Date: May 2005
Programs: AA Exec Plat, UA Silver, Hilton Diamond, Marriott Titanium, IHG Plat, Hyatt Globalist
Posts: 77
Hello all. New UA Gold member (matched from AA) and trying to figure out both UA and *A. Forgive me if there's an obvious answer to this question, but I've been searching for a little while now and I can't find it:
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
Jan 13, 2017, 5:00 pm
#13
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
Hello all. New UA Gold member (matched from AA) and trying to figure out both UA and *A. Forgive me if there's an obvious answer to this question, but I've been searching for a little while now and I can't find it:
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
Jan 13, 2017, 5:30 pm
#14
Join Date: May 2005
Programs: AA Exec Plat, UA Silver, Hilton Diamond, Marriott Titanium, IHG Plat, Hyatt Globalist
Posts: 77
So the fees are for any change, even if the departure/destination/date are all the same?
(Sorry if this is a dumb question; I'm just very accustomed to AA!)
(Sorry if this is a dumb question; I'm just very accustomed to AA!)
Jan 13, 2017, 7:59 pm
#15
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
As a gold, you would pay no fees for change 21 days or more prior to departure.