Originally Posted by
WineCountryUA
You must change within the one year, travel can be outside of the year. A new ticket will be issued.
The date is based on the day the tickets were purchased / ticketed.
Thanks for the clarification!
This contradicts what I was told by a telephone agent, who said the new travel must be completed within 1 year of the ticketing date (or maybe the flight date, I dont remember because that was not the principle point).
I searched the UA website and could not find it documented one way or the other. Does anybody have a link to the policy? Before I call again it would be good to be armed with something from the UA website...