Award tkt change/cancellation/redeposit/fees Q&As {Archive}
Feb 11, 22, 3:56 pm - Wikipost
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Jan 3, 17, 8:46 pm
#4
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 799
General award ticket change/cancellation/redeposit/fees questions
I have currently booked for next week:
CLE-SFO-LAS in XN for 12.5K
and the return 2 days later
LAS-LAX-CLE in YN for 25K
on a single PNR
I'm tempted to cancel the return and take F9's nonstop LAS-CLE as part of their 2-day $19 sale.
I understand (I think) from reading the UA website that canceling for redeposit would be $75 as UA Gold.
Can I cancel only the return segments before the start of the trip? Would I still have to pay the entire $75 to redeposit only the return segments?
Can I cancel the return segments after I land in LAS, but before check-in on the return? Would there be any benefit in doing so?
CLE-SFO-LAS in XN for 12.5K
and the return 2 days later
LAS-LAX-CLE in YN for 25K
on a single PNR
I'm tempted to cancel the return and take F9's nonstop LAS-CLE as part of their 2-day $19 sale.
I understand (I think) from reading the UA website that canceling for redeposit would be $75 as UA Gold.
Can I cancel only the return segments before the start of the trip? Would I still have to pay the entire $75 to redeposit only the return segments?
Can I cancel the return segments after I land in LAS, but before check-in on the return? Would there be any benefit in doing so?
Jan 3, 17, 9:29 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 12,553
Originally Posted by Wooglin
..Can I cancel the return segments after I land in LAS, but before check-in on the return? Would there be any benefit in doing so?
You'll have to do your ticket changes before travel starts.
I'll let others comment on nuances of changing a round-trip award ticket...
Jan 4, 17, 2:30 am
#7
Join Date: Apr 2001
Posts: 1,210
Hi, I'm just looking to confirm my understanding of the rules:
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
Jan 4, 17, 8:15 am
#8
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 799
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Jan 4, 17, 8:20 am
#9
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 718
Originally Posted by Wooglin
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Jan 4, 17, 3:49 pm
#10
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,980
Originally Posted by Wooglin
I understand if I cancel a standard award ticket from AAA-BBB-CCC, and I don't redeposit the miles... I have 1 year from original date of departure to re-use the ticket.
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Do I have to book the same AAA-BBB-CCC routing, or any AAA-CCC routing that has Standard Award availability?
Originally Posted by lewinr
Hi, I'm just looking to confirm my understanding of the rules:
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
I have a 1-way award ticket that I cancelled approx a year ago. I did not redeposit the miles.
To reuse the miles without needing to do a redeposit and pay a fee, is it correct that I must fly the one-way within 1 year of the original ticket and I cannot just rebook the ticket within 1 year for a later date past 1 year? In either case, which date is used the date of the original outbound flight or the date of the cancellation?
(As far as I understood I must complete the new flight within 1 year of the original flight, but I'm looking to be 100% sure that is true and there is no work-around.)
Thanks for your help.
The date is based on the day the tickets were purchased / ticketed.
Jan 5, 17, 1:04 am
#11
Join Date: Apr 2001
Posts: 1,210
Originally Posted by WineCountryUA
You must change within the one year, travel can be outside of the year. A new ticket will be issued.
The date is based on the day the tickets were purchased / ticketed.
The date is based on the day the tickets were purchased / ticketed.
This contradicts what I was told by a telephone agent, who said the new travel must be completed within 1 year of the ticketing date (or maybe the flight date, I dont remember because that was not the principle point).
I searched the UA website and could not find it documented one way or the other. Does anybody have a link to the policy? Before I call again it would be good to be armed with something from the UA website...
Jan 13, 17, 4:37 pm
#12
Join Date: May 2005
Programs: AA Exec Plat, UA Silver, Hilton Diamond, Marriott Titanium, IHG Plat, Hyatt Globalist
Posts: 62
Hello all. New UA Gold member (matched from AA) and trying to figure out both UA and *A. Forgive me if there's an obvious answer to this question, but I've been searching for a little while now and I can't find it:
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
Jan 13, 17, 5:00 pm
#13
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 50,384
Originally Posted by silly_stitcher
Hello all. New UA Gold member (matched from AA) and trying to figure out both UA and *A. Forgive me if there's an obvious answer to this question, but I've been searching for a little while now and I can't find it:
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
If I book an award flight with 2 stops on a *A partner, but later availability for a 1-stop flight on UA pops up, is there a change fee and, if so, what is it? I'm trying to plan a trip to South America in December and while I'm finding Business Saver availability from TYS-EWR-YYZ-SCL on AC, I'd prefer to go TYS-IAH-SCL on UA. So I'd like to nab the AC flights while I can but still be able to change to UA if it becomes available.
Jan 13, 17, 5:30 pm
#14
Join Date: May 2005
Programs: AA Exec Plat, UA Silver, Hilton Diamond, Marriott Titanium, IHG Plat, Hyatt Globalist
Posts: 62
So the fees are for any change, even if the departure/destination/date are all the same?
(Sorry if this is a dumb question; I'm just very accustomed to AA!)
(Sorry if this is a dumb question; I'm just very accustomed to AA!)
Jan 13, 17, 7:59 pm
#15
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 50,384
Originally Posted by silly_stitcher
So the fees are for any change, even if the departure/destination/date are all the same?
As a gold, you would pay no fees for change 21 days or more prior to departure.
