Swaps from True Polaris to 772HD
#61
Join Date: Aug 2009
Location: YYZ
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Posts: 1,154
UA does not promise Polaris seating or whatever you want to call it in their advertisement or when you book the ticket. https://www.united.com/ual/en/us/fly...-services.html. In fact, when you book on the website, Business/First shows Extra Spacious Seat only.
Lie flat seat with 6 ft of sleeping surface? Check
On demand entertainment with 15 inch screen? Check
Bedding from Saks Fifth Ave? Check
Noise canceling headphone? Check
Premium amenity kit? Check
Sometimes you may get a better product than what is advertised, sometimes you get the same product. UA also does not charge more for seats with the new product vs the older products. Should UA be penalized for trying to offer a better product at the same price? It's how airlines operate, they cannot guarantee specific aircraft per route by having spare planes on standby just in case something happens. Would you rather they cancel the flight vs offering the baseline product that was advertised?
Lie flat seat with 6 ft of sleeping surface? Check
On demand entertainment with 15 inch screen? Check
Bedding from Saks Fifth Ave? Check
Noise canceling headphone? Check
Premium amenity kit? Check
Sometimes you may get a better product than what is advertised, sometimes you get the same product. UA also does not charge more for seats with the new product vs the older products. Should UA be penalized for trying to offer a better product at the same price? It's how airlines operate, they cannot guarantee specific aircraft per route by having spare planes on standby just in case something happens. Would you rather they cancel the flight vs offering the baseline product that was advertised?
#62
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
UA flies no 737's on that route. But if they did I would avoid taking it if the price was the same.
#63
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#64
Join Date: Apr 2012
Location: Colorado
Programs: UA 1k 1.75 MM
Posts: 199
I am personally back on the guard for buying a ticket where there is a chance for a swap on 777s to the 777HD.
This review perfectly sums up my opinion of those first/business class seats: https://thepointsguy.com/reviews/uni...usiness-class/
Quoting the summary: "If you can, avoid this aircraft in business class. The hard product is so outdated compared to the other fully flat business-class products United (and other domestic carriers) fly."
This review perfectly sums up my opinion of those first/business class seats: https://thepointsguy.com/reviews/uni...usiness-class/
Quoting the summary: "If you can, avoid this aircraft in business class. The hard product is so outdated compared to the other fully flat business-class products United (and other domestic carriers) fly."
#65
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
I am personally back on the guard for buying a ticket where there is a chance for a swap on 777s to the 777HD.
This review perfectly sums up my opinion of those first/business class seats: https://thepointsguy.com/reviews/uni...usiness-class/
Quoting the summary: "If you can, avoid this aircraft in business class. The hard product is so outdated compared to the other fully flat business-class products United (and other domestic carriers) fly."
This review perfectly sums up my opinion of those first/business class seats: https://thepointsguy.com/reviews/uni...usiness-class/
Quoting the summary: "If you can, avoid this aircraft in business class. The hard product is so outdated compared to the other fully flat business-class products United (and other domestic carriers) fly."
#66
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
The IPTE configuration is still the most comfortable business class bed I've ever slept in. While I have a slight preference for the new Polaris because of the enhanced privacy, it doesn't hurt my feelings at all to end up in IPTE.
#67
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,595
That's funny. The last time I looked at SFO-EWR (before the PW 777's were back in the mix), I distinctly recall seeing a premium attached to the nonstops that featured lie-flats. I should have saved a screen shot.
#68
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
However, it is not uncommon for nonstop flights to carry a premium due to inventory restrictions. Also, UA does sometimes issue fares that either require or forbid nonstop travel. They also forbid connecting via an EWR-SFO/LAX flight on most premium cabin fares, so you can't route, e.g., DCA-EWR-LAX on a WAS-LAX P fare.
In markets where there are a mix of scheduled recliners and lie-flats, occasionally the lie-flats will command a premium -- but, again, it's due to inventory, either because people preferentially select the lie-flats or because UA knows that they will and zeroes out the discount buckets.
All of that is true, but none of it means that UA charges more based on the aircraft type, because they do not.
#69
Join Date: May 2017
Posts: 2,279
I believe they do offer compensation if this happens (as someone else indicated up thread). Even if they don't necessarily give compensation, they do allow you to change your flight to any different timed one on the same route with a lay flat that has availability +/- 7 days from original scheduled date of departure.
#70
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Join Date: Jun 2005
Posts: 57,595
However, it is not uncommon for nonstop flights to carry a premium due to inventory restrictions. Also, UA does sometimes issue fares that either require or forbid nonstop travel. They also forbid connecting via an EWR-SFO/LAX flight on most premium cabin fares, so you can't route, e.g., DCA-EWR-LAX on a WAS-LAX P fare..
Lesson learned, however - next time I see this, I'll take a screen shot.
#71
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
Back before the PW 777's returned to service, I was looking at nonstop only SFO-EWR flights for September 2022, and I distinctly remember seeing a first class fare difference between flights on aircraft with lie flats and those without lie-flats. I understand that this difference could have been based on other factors, but it sure looked like UA was charging a premium for a better seat. Which, by the way, I'd expect them to.
Lesson learned, however - next time I see this, I'll take a screen shot.
Lesson learned, however - next time I see this, I'll take a screen shot.
#73
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Id love to see some evidence on fare filings for that. At least on Hawaii routes the fares are exactly the same.
#74
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#75
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447