Swaps from True Polaris to 772HD
#31
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I am not sure how to resolve being told that the changes were due to operational issues with the equipment (IRROPS), and then discovering there was no change in equipment.
Am indeed relieved to know that we're still in a lie flat and not a recliner!
I wouldn't otherwise fly SFO-EWR, but am expecting to confirm based on previous experience with it, that JetBlue Mint provides superior service and product for SFO-JFK.(and honestly, have not encountered this level of shenanigans for SFO-JFK even with AA)
Am indeed relieved to know that we're still in a lie flat and not a recliner!
I wouldn't otherwise fly SFO-EWR, but am expecting to confirm based on previous experience with it, that JetBlue Mint provides superior service and product for SFO-JFK.(and honestly, have not encountered this level of shenanigans for SFO-JFK even with AA)
#32
Join Date: May 2017
Posts: 2,281
That's not what happened. The aircraft was changed to N773UA on UA2097 at around 7:30AM Pacific on Sunday. UA2097 was "canceled" at 4:35PM, and UA3042 magically appeared at 4:42PM with the same tail number. Around 5PM, the representative tried to convince me the change was due to IRROPS.
Plus now that the agent was calling it "IRROPs" you probably could have argued with them to change you to a different flight, which was apparently what you originally wanted. Although as I suspect you'd find if you had done this, there wasn't availability on other flights.
When I called in to inquire, I was told there was an issue with the equipment (?); not the first time I've found call staff to be completely uninformed. After probing they aren't offering meal service on the new flight, which I view as an incentive to get something less disgusting to eat before boarding. Is this typical protocol on how to get away with canceling meal service?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
Regardless, I'd just be happy to still have a flight going and that they were able to sub different equipment in. The alternative is they could have outright cancelled the flight.
#33
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If I was part of a party of four, the older IPTE seats are close to perfect
#34
Join Date: Feb 2019
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#35
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#36
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the 2x2 pairs positioned facing each other doesn’t actually allow pax to see each other (unless standing up) because the mount for the monitor is basically the privacy shield.
#37
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#38
Join Date: Feb 2002
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That's not what happened. The aircraft was changed to N773UA on UA2097 at around 7:30AM Pacific on Sunday. UA2097 was "canceled" at 4:35PM, and UA3042 magically appeared at 4:42PM with the same tail number. Around 5PM, the representative tried to convince me the change was due to IRROPS.
#39
Join Date: Jul 2001
Location: NYC
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OP, sorry to hear this. United is not to be trusted! My partner bought a lie-flat seat and it was changed on day of travel to recliners. It is very frustrating that UA has such wildly differing products.
Remember, United does not care about the customer. Remember Dr. Dao and remember also United reneging on lifetime United Club memberships.
Remember, United does not care about the customer. Remember Dr. Dao and remember also United reneging on lifetime United Club memberships.
#40
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#41
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OP, sorry to hear this. United is not to be trusted! My partner bought a lie-flat seat and it was changed on day of travel to recliners. It is very frustrating that UA has such wildly differing products.
Remember, United does not care about the customer. Remember Dr. Dao and remember also United reneging on lifetime United Club memberships.
Remember, United does not care about the customer. Remember Dr. Dao and remember also United reneging on lifetime United Club memberships.
#42
Join Date: Jul 2015
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After reading much of the above it appears to OP indeed is getting a lie-flat product. My comment was based on a lie to a non lie flat config change, if you've had that happen to you, especially last minute, it is not a pretty situation at the gate.
Last edited by nomad420; Jun 13, 2022 at 10:52 pm
#43
Join Date: Nov 2007
Location: Colorado
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Posts: 5,660
OP got an upgrade, not a bait and switch. For a family the old seats are superior to new Polaris, because you can actually see each other. I’ve done everything from the middle 4 to 2+2 on the side and have zero issues with family. Back in my monthly OGG-DEN flights I would end up wherever on the HD 772 and I was fine.
OP needs to issue UA a thank you and change the thread title.
OP needs to issue UA a thank you and change the thread title.
#44
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#45
Join Date: Jul 2001
Location: NYC
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Posts: 6,166
OP got an upgrade, not a bait and switch. For a family the old seats are superior to new Polaris, because you can actually see each other. I’ve done everything from the middle 4 to 2+2 on the side and have zero issues with family. Back in my monthly OGG-DEN flights I would end up wherever on the HD 772 and I was fine.
OP needs to issue UA a thank you and change the thread title.
OP needs to issue UA a thank you and change the thread title.
United is not reliable.