Swaps from True Polaris to 772HD

Old Jun 12, 22, 12:51 pm
  #1  
Original Poster
 
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
Swaps from True Polaris to 772HD

BA EC Gold here for a number of years; visiting Puerto Rico this week for family reasons and decided to give United another chance after getting so fed up with them several years ago that I took a long break.

What a huge mistake!

Booked SFO-EWR-SJU for the 4 of us several weeks ago, with first leg on UA2097 (dep. 13 Jun 9:00PM). In the interest of arriving somewhat refreshed, paid a significant premium for Polaris transcon on the first leg.

Received a last minute notification this morning that the equipment was changed to non-Polaris metal (recliners, no lie down in J). Upon further research, was able to find that the tail was changed from N793UA to N773UA, and that the original equipment was moved to an EWR-LAX-EWR flight plan.

Called United this morning and they are not committed to helping move us to a later Polaris flight. Extremely disappointed, and effectively confirms that their customer service remains in the toilet. Any pointers on anything I can do to ensure we don't arrive completely wrecked from getting no sleep and/or recovering any funds from being crammed into a seat that's inferior to the one I paid for?

Should have flown JetBlue instead!

Last edited by sanfran767; Jun 12, 22 at 1:05 pm
sanfran767 is offline  
Old Jun 12, 22, 1:04 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 16,005
Originally Posted by sanfran767 View Post
BA EC Gold here for a number of years; visiting Puerto Rico this week for family reasons and decided to give United another chance after getting so fed up with them several years ago that I took a long break.

What a huge mistake!

Booked SFO-EWR-SJU for the 4 of us several weeks ago, with first leg on UA2097 (dep. 13 Jun 9:00PM). In the interest of arriving somewhat refreshed, paid a significant premium for Polaris transcon on the first leg.

Received a last minute notification this morning that the equipment was changed to non-Polaris metal (recliners, no lie down in J). Upon further research, was able to find that the tail was changed from N793UA to N773UA, and that the original equipment was moved to an EWR-LAX-EWR flight plan.

Called United this morning and they are not committed to helping move us to a later Polaris flight. Extremely disappointed, and effectively confirms that their customer service remains in the toilet. Any pointers on anything I can do to ensure we don't arrive completely wrecked from getting no sleep and/or recovering any funds from being crammed into a different seat than I paid for?

Should have flown JetBlue instead!
UA does not operate any 777s without lie-flat seating.

Yes, you’ll be getting the older-style 2-4-2 seats, but they do lie flat, and if you’re intending to sleep, I find them perfectly comfortable.
jsloan is offline  
Old Jun 12, 22, 1:04 pm
  #3  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,475
Originally Posted by sanfran767 View Post
... Received a last minute notification this morning that the equipment was changed to non-Polaris metal (recliners, no lie down in J). ...
While not the Polaris lay-flat, this 772HD is lay flat seats. The previous generation. It is not recliners.

UA has been doing a massive amount of reshuffling of equipment due to the return of the grounded 772 including these 772HD. Generally aimed at domestic flights

Many consider these lay flat more sleepable and better for family groups
WineCountryUA is offline  
Old Jun 12, 22, 1:04 pm
  #4  
 
Join Date: Apr 2021
Location: HPN, SFO, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 133
UA2097 on 6/13 _does_ have lie flat J, just the old seats (772HD). While frustrating, UA had no obligation to move you to a Polaris equipped aircraft.

I have had some luck when asking nicely as a one time exception but that’s rare.
boss315 likes this.
JALsnipe is offline  
Old Jun 12, 22, 1:07 pm
  #5  
Original Poster
 
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
OK, well thank you for clarifying--I'm less concerned with branding, more with being able to sleep; glad that the old transcon equipment is also lie flat, thank you!
jsloan and DutchessPDX like this.
sanfran767 is offline  
Old Jun 12, 22, 1:09 pm
  #6  
 
Join Date: Aug 2005
Posts: 8
All of the United premium transcon flights have lie-flat seating, so as long as you haven't been downgraded from business, you will have a lie-flat seat. The IPTE seats on these are certainly worse than the Polaris suite, but you'll be able to sleep just fine.
akflyguy is offline  
Old Jun 12, 22, 1:10 pm
  #7  
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, Marriott Titanium
Posts: 1,025
N773UA is a PW 772HD, the front cabin seats are lie flat, tho the middle section is not very attractive.
gokeeper is offline  
Old Jun 12, 22, 1:13 pm
  #8  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,475
Originally Posted by gokeeper View Post
N773UA is a PW 772HD, the front cabin seats are lie flat, tho the middle section is not very attractive.
perhaps a better fit for the OP's family of 4

Originally Posted by akflyguy View Post
... The IPTE seats on these are certainly worse than the Polaris suite, but you'll be able to sleep just fine.
For individual privacy, yes. For others, not so much
WineCountryUA is offline  
Old Jun 12, 22, 1:15 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 12,382
Originally Posted by sanfran767 View Post
........ Any pointers on anything I can do to ensure we don't arrive completely wrecked from getting no sleep and/or recovering any funds from being crammed into a seat that's inferior to the one I paid for?,,,,
You bought a Business Class ticket, not a Polaris ticket. It's a bit confusing, because Polaris-configured hard product a/c are sometimes used on the route. The route is run by a variety of aircraft, all (except in extreme IRROPS cases) of which have lie-flat seats (752s, 772HDs - the one you're ve re-assigned on, Polaris a/c, and a few a/c with old-style lie-flat seats in line for Polaris seat conversion). A Polaris ticket is long-haul int'l and includes Polaris Lounge access. You bought a business ticket, which does not include Polaris soft product or Polaris Lounge access. It does promise a lie-flat seat, which you still have. It's a bit confusing to non-UA frequent flyers.

And, as pointed out above, the lie-flat seat between the armrests is fine for sleeping, but the armrests between seats are pretty narrow to fit 8-across, so there is a sense of "sardine packing". And you do get United Club access.
bescobar, ORDnHKG, rch4u and 3 others like this.

Last edited by IAH-OIL-TRASH; Jun 12, 22 at 1:20 pm
IAH-OIL-TRASH is offline  
Old Jun 12, 22, 1:19 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 13,635
Originally Posted by sanfran767 View Post
BA EC Gold here for a number of years; visiting Puerto Rico this week for family reasons and decided to give United another chance after getting so fed up with them several years ago that I took a long break.

What a huge mistake!

Booked SFO-EWR-SJU for the 4 of us several weeks ago, with first leg on UA2097 (dep. 13 Jun 9:00PM). In the interest of arriving somewhat refreshed, paid a significant premium for Polaris transcon on the first leg.

Received a last minute notification this morning that the equipment was changed to non-Polaris metal (recliners, no lie down in J). Upon further research, was able to find that the tail was changed from N793UA to N773UA, and that the original equipment was moved to an EWR-LAX-EWR flight plan.

Called United this morning and they are not committed to helping move us to a later Polaris flight. Extremely disappointed, and effectively confirms that their customer service remains in the toilet. Any pointers on anything I can do to ensure we don't arrive completely wrecked from getting no sleep and/or recovering any funds from being crammed into a seat that's inferior to the one I paid for?

Should have flown JetBlue instead!
Equipment is #2473 (N773UA), but these are indeed still lieflat, just not the long haul version but the domestic, 2-4-2 version. The seats themselves are still lieflat, and given there are about half as many as the international version, I’d say if you are still in J, that’s probably a good thing - unless they were holding back inventory to only fill as many J seats as the domestic version holds, it could have been much worse.

that said, it is indeed not the same seats as your original aircraft. I suspect these types of switches will be fairly common on domestic widebody routes as the domestic 777s return to the fleet over the coming weeks, and they are inserted into the schedule. Semantics, maybe, but none of these SFO-EWR flights are ‘Polaris’ - the seat configuration might be different, but it’s the domestic PS offering.

as to solutions, you are asking UA to put you on a later flight, but both later redeyes are full in premium cabin on Monday. And in fact, all UA flights I see on Monday are full in J. And you’ve got a connection, which doesn’t give you a ton of flexibility. I mean, you can call and ask them to move both flights, I guess, say, go a day later if there is space. But honestly, sounds like the best available solution at the moment is to take the domestic lieflats. Some people don’t like how narrow they are - I’ve flown in them a few times, and I think the seats are fine - a bit crowded with 4 in the center section, for sure.
jsloan and AirbusFan2B like this.

Last edited by WineCountryUA; Jun 12, 22 at 1:21 pm Reason: removed unhelpful comments;
emcampbe is offline  
Old Jun 12, 22, 1:21 pm
  #11  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA 1K; AA Platinum;Amtrak Select Plus;HH Diamond;Hyatt Exp;Hertz PC;Johnnie Walker Gold
Posts: 2,261
Originally Posted by WineCountryUA View Post

Many consider these lay flat more sleepable and better for family groups
+1 on this. While of course the new Polaris seats are overall superior to the older lie flat seats, especially in terms of privacy and personal space, the padding on the older seats is softer and better for sleeping in my opinion.
rittenhousesq is offline  
Old Jun 12, 22, 1:21 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS G75k, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 11,547
Originally Posted by sanfran767 View Post
In the interest of arriving somewhat refreshed, paid a significant premium for Polaris transcon on the first leg.
Premium compared to what? Economy? Other airline? Other UA metal on same route?
notquiteaff is online now  
Old Jun 12, 22, 3:11 pm
  #13  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 224
Originally Posted by sanfran767 View Post
BA EC Gold here…
Surely you must be aware that BA is particularly prone to swap equipment, which can be a pain when you go from the new Club Suites to old style Club World seats. But no bait and switch here.
ijgordon, contractor and hhdl like this.
RichieMc is offline  
Old Jun 12, 22, 3:24 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,841
OP, make sure you still have assigned seats. The HD 772 has a lot less seats in the front.
ARR72 likes this.
cfischer is offline  
Old Jun 12, 22, 3:35 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,423
Originally Posted by RichieMc View Post
Surely you must be aware that BA is particularly prone to swap equipment, which can be a pain when you go from the new Club Suites to old style Club World seats. But no bait and switch here.
As a BA flyer, the OP should be very familiar with terrible 8 across J configurations
ijgordon, ORDnHKG, m.y and 3 others like this.
rankourabu is offline  

Thread Tools
Search this Thread