Swaps from True Polaris to 772HD
#76
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
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As for the difference between various UA lie-flat seats, the consensus seems to be that it is a matter of opinion -- often depending at least somewhat on whether flying as a solo traveller.
#78
Join Date: Jun 2018
Programs: Hh Diamond. Marriott Plat. ES, Gold Circle
Posts: 35
FCO-IAD 777 Polaris changed to 8 across
Just checked in for our flight. We are are a family of four and booked in Polaris months ago 1-2-1. United changed this to an 8 across configuration. On top of that they distributed 3 our family seats all over the cabin. This puts our kids next to strangers. Additionally, my seat bought with points is unassigned and no seats are available.
We texted. We called. United says basically too bad for you.
Nothing they can do.
We paid for the premium Polaris product. Now we are in polaris lite. Yeah yeah. I know. They can change equipment on a whim.
What a crummy configuration for a 9 hour flight.
We texted. We called. United says basically too bad for you.
Nothing they can do.
We paid for the premium Polaris product. Now we are in polaris lite. Yeah yeah. I know. They can change equipment on a whim.
What a crummy configuration for a 9 hour flight.
#79
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Just checked in for our flight. We are are a family of four and booked in Polaris months ago 1-2-1. United changed this to an 8 across configuration. On top of that they distributed 3 our family seats all over the cabin. This puts our kids next to strangers. Additionally, my seat bought with points is unassigned and no seats are available.
We texted. We called. United says basically too bad for you.
Nothing they can do.
We paid for the premium Polaris product. Now we are in polaris lite. Yeah yeah. I know. They can change equipment on a whim.
What a crummy configuration for a 9 hour flight.
We texted. We called. United says basically too bad for you.
Nothing they can do.
We paid for the premium Polaris product. Now we are in polaris lite. Yeah yeah. I know. They can change equipment on a whim.
What a crummy configuration for a 9 hour flight.
Were you all on separate reservations? I can see you would be on a separate reservation as points were used.
At this stage I would try to ensure those with seats have aisle access so someone in a middle seat would swap with you - middle for aisle. Trade up for most folks. Sorry to read your post.
#80
Join Date: Jun 2018
Programs: Hh Diamond. Marriott Plat. ES, Gold Circle
Posts: 35
We tried suggesting that on the phone and on the chat. Both agents said they cannot change a thing. They cannot even guarantee me a seat on the plane.
This is beyond disappointing. The 2-4-2 stink. If I wanted premium economy I would have booked it!
This is beyond disappointing. The 2-4-2 stink. If I wanted premium economy I would have booked it!
#82
Join Date: Jun 2018
Programs: Hh Diamond. Marriott Plat. ES, Gold Circle
Posts: 35
Sorry that happened to you, too.
What's frustrating too is there is another flight, same day, but none of United reservations can see it. BUT it is available online and in the app. The agents didn't believe me. They have been unwilling to change us.
What's frustrating too is there is another flight, same day, but none of United reservations can see it. BUT it is available online and in the app. The agents didn't believe me. They have been unwilling to change us.
#83
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Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
If you attempt a dummy booking on that flight (all the way through payment) can you book it? My guess is you can't and the agent is correct. On rare occasions flights show up that one cannot actually book. The reasons varies - outright cancellation pending, down-gauge pending, or substitute by the flight you are actually now booked on. You might not want to push an agent to take you off a flight that exists and onto one that doesn't
As a solo passenger, I prefer the Polaris pods, but consensus is the 4-across seats are better for sleeping. And the other passengers might prefer that a family with kids be in a 4-across, where the kids can be managed properly in a premium cabin.
There's a big difference between the 772HD lie-flat w/ Polaris soft product and premium economy - you lose a bit of credibility there. Those who thought they were in Premium economy on your flight are now in E+ - that's a bigger drop in flight experience than yours.
As a solo passenger, I prefer the Polaris pods, but consensus is the 4-across seats are better for sleeping. And the other passengers might prefer that a family with kids be in a 4-across, where the kids can be managed properly in a premium cabin.
There's a big difference between the 772HD lie-flat w/ Polaris soft product and premium economy - you lose a bit of credibility there. Those who thought they were in Premium economy on your flight are now in E+ - that's a bigger drop in flight experience than yours.
Last edited by IAH-OIL-TRASH; Jun 20, 2022 at 6:46 am
#84
Join Date: Jun 2018
Programs: Hh Diamond. Marriott Plat. ES, Gold Circle
Posts: 35
I can take a dummy booking all the way to a payment screen.
It went from a config with 50 polaris to 28 if seatguru is correct. Since I don't have an assigned seat, I'm pretty upset.
Now. We purposely booked me on the points reservation rather than our teenager just in case United blew up the trip. And whaddya know... They did.
It went from a config with 50 polaris to 28 if seatguru is correct. Since I don't have an assigned seat, I'm pretty upset.
Now. We purposely booked me on the points reservation rather than our teenager just in case United blew up the trip. And whaddya know... They did.
#85
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
I can take a dummy booking all the way to a payment screen.
It went from a config with 50 polaris to 28 if seatguru is correct. Since I don't have an assigned seat, I'm pretty upset.
Now. We purposely booked me on the points reservation rather than our teenager just in case United blew up the trip. And whaddya know... They did.
It went from a config with 50 polaris to 28 if seatguru is correct. Since I don't have an assigned seat, I'm pretty upset.
Now. We purposely booked me on the points reservation rather than our teenager just in case United blew up the trip. And whaddya know... They did.
#87
Join Date: Sep 2013
Posts: 1,116
I’d be much more upset if I booked premium economy and now ended up in e+.
the lack of seat for you on points is not great and most likely will be assigned closer in.
id try to book that other flight- you have 24 hours to cancel. If it actually books and ticket take that to united. But I bet it doesn’t- or I bet it’s actually on a partner and not UA metal or something weird.
#88
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Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Today's FCO-IAD flight was canceled, that flight you're looking at is probably the REPO flight for the A/C back to IAD.
Last edited by colpuck; Jun 20, 2022 at 7:20 am
#89
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Join Date: Aug 2003
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Posts: 60,174
I like the IPTE seats but this is a downgrade plain and simple. I can’t believe they are putting domestic oriented planes on such international routes
Should be due compensation
Should be due compensation
#90
Join Date: May 2017
Posts: 2,281
Just checked in for our flight. We are are a family of four and booked in Polaris months ago 1-2-1. United changed this to an 8 across configuration. On top of that they distributed 3 our family seats all over the cabin. This puts our kids next to strangers. Additionally, my seat bought with points is unassigned and no seats are available.
We texted. We called. United says basically too bad for you.
Nothing they can do.
We texted. We called. United says basically too bad for you.
Nothing they can do.
Additionally, this wasn't something done weeks ago. The plane was equipment swapped ~6 hours ago, so while you first noticed the change during check in, it was an operational swap to make sure the flight still operated, as opposed to some advanced change to intentionally downgrade the Polaris cabin.
For your flight, it is unlikely they've finished processing the equipment swap, as we discussed earlier in this thread, with a significant swap like this the standard procedure is for the flight to be cancelled under the original flight number and then operate with a recovery number (which occur as independent events, ie. the equipment swap may precede the cancellation and rebooking on a new flight number by several hours). Currently it's still showing as operating as UA885 on 6/21, which shouldn't be the case if they are truly equipment swapping this. There is also a recovery flt loaded on 6/22 as UA 3039, but it's unclear what that is recovering at this point as there isn't another UA885 cancellation posted yet.
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
Last edited by Lux Flyer; Jun 20, 2022 at 8:23 am