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Old May 7, 2022, 3:00 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Active thread; UA-Schedule changes; +25% TATL 2022 capacity, Q2 TPAC down 65% vs 2019; June changes

UA publishes a schedule for 330 days in advance (called Beginning of Schedule) and in the past would make tweaks quarterly and things would be fairly settles 3-4 months out. Updates would occur Friday evening / Saturday morning (Chicago time). Routine additions could occur anytime.
20 Oct 2021
Originally Posted by EWR764
In the earnings call today, UA noted that has been transitioning back to its 'normal' (pre-pandemic) 90-day schedule load process, which should be complete in the very near future.
However, during the COVID era, UA has gone to a more dynamic and shorter-term setting of schedule (as has the other carriers). Presently UA, while UA is still publishing a schedule for 330 days in advance it reflects pre-COVID operational levels and is considered just a placeholder schedule. Then 3-5 weeks prior to a month, UA makes a major update of that month's schedule.

Examples (Major updates)
The October 2020 schedule was updated 4-5 September 2020
The November 2020 schedule was updated 2-3 October 2020
The December 2020 schedule was updated 30-31 October 2020
Holidays can move the major date a week earlier or later.
Weekly updates are still generally done over night Friday-Saturday (Chicago)

UA does not publish a summary of most schedule changes but a variety of sources below do and summaries / links of those sources can be found in this thread & wiki.


Always crosscheck with UA's Travel Notices , Coronavirus (COVID-19) travel waivers and information, www.united.com/coronavirus as the situation is dynamic

17 May 2021 United Airlines Takes Big Step Toward Returning July Flying to Pre-Pandemic Levels
23 April 2021 United Airlines Continues to Build Summer Network, Adding Over 480 Daily Flights to its U.S. June Schedule
25 March 2021 United Airlines Adds New Direct Flights to Coastal Vacation Destinations Starting Memorial Day Weekend -- include updated on international routes also
11 Nov We are Back! United Announces Return to New York's JFK Airport
09 Nov Responding to Thanksgiving Travel Demand, United Adds Over 1,400 Domestic Flights to Schedule
16 Oct United Airlines Announces Eight New Routes and Increases Flights to 19 Destinations in the Caribbean, Central America and Mexico for Winter Sun-Seekers
02 Oct United Airlines Plans to Increase Service on More than 40 Caribbean and Mexican Beach Routes in November
09 Sept United Airlines Strengthens Global Network, Adding New Nonstops to Africa, India and Hawaii
04 Sept United Strategically Adds Limited Capacity to October Schedule
18 Aug United Airlines Doubles Service Between San Francisco and Shanghai
12 Aug Adjusting to Customer Demand, United Adds New Nonstop Service to Florida
31 July United Airlines Plans to Resume Service on More Than 25 International Routes in September post
01 July - From UA Hub, United Airlines Adds Nearly 25,000 Flights in August , post 2888
09 June -- From UA Hub, Summer 2020 route network schedule update

RoutesOnLine reports
20 Nov United mulls additional capacity cuts in the fourth quarter[/utl]
10 Nov
United seeks to take advantage of Thanksgiving holiday demand
19 Oct United adds more Latin America routes
16 Oct United plans ‘aggressive’ competition on transcon routes from JFK
05 Oct United to serve China nonstop, plans more leisure resumptions
02 Oct United NW20 Long-Haul operations as of 02OCT20 post
09 Sept United Airlines adds Africa, India and Hawaii routes
04 Sept United Airlines Sep/Oct 2020 Intercontinental operations as of 04SEP20
13 Aug United targets Florida sunseekers from non-hubs
03 Aug More international routes return to United’s network
01 Aug United August - October 2020 Long-Haul operation changes as of 01AUG20
29 May United NS20 Long-Haul operation changes as of 29MAY20
02 May United 2Q20 Interim Long-Haul and NS20 update as of 0215GMT 02MAY20
02 May United 2Q20 Interim and NS20 Guam / Micronesia Island Hopper update as of 0215GMT 02MAY20
20 April COVID-19: North America market update - all carriers
18 April United NS20 {Summer 2020) Long-Haul operations as of 0400GMT 18APR20


**** The OAG weekly updates are no longer available on airlines.net ****
OAG Changes 3/2/2021: AA+ORD-BIL/FAT/GEG/ONT/SBA; B6+BOI,LGADEN,EWR-ACK/ANU/BQN/MVY/POP/SEA/STT/UVF; DL+CNY/DRO/LNK; NK; WN . post
OAG Changes 2/23/2021:AA In BOS-CMH/TVC,JFK-BOG/CLO/MDE/SCL/SNA,LGA-MCI/MYR/PNS;SY DFWSNA;UA In DENTWF,IADLWB,Out ORDOGS . post
OAG Changes 2/16/2021: AA Add PHX-ACV/BZN/CID/IDA,CLTAZS,DFWIDA,LAX-DRO/MSO,MIA-PBM/TLV; NK +CAKMYR; UA Cut HAV,Add HNLSNA . post
OAG Changes 2/9/2021: AA CLT-JAC/MHH/RNO; AV to ONT; DL Ends Some RDU/CVG/MIA Focus Routes, Adds LAX-IAH/OAK; UA Cuts SMX . post
OAG Changes 2/2/2021: AA DABPHL; AS Cuts EWRSJC,LAXORD,PHLSFO,PAE-BOI/PDX,More; F9 Axes 31 Routes; SY Expands; UA SJT; WN . post
OAG Changes 1/27/2021:3M to GSP; AA JFK-ATH/TLV; DL LGA-EYW/HHH/MYR,JFK-ACK/MVY; F9 New Routes; NK MCO-PAP/SDQ;WN FAT/SBA . post
OAG Changes 1/13/2021: DL Adds SEA-CUN/PVR/SJD,MSP-ESC;UA Adds IAD-ECP/PNS,ORD-FOD/MCW,IAH-SRQ Flights FEB-SEP . post
OAG Changes 1/5/2021: DL Resumes RDU-AUS/JAX/LAS, Ups FLL to 3X;B6 Trims MAR . post
OAG Changes 12/29/2020:B6 Adds EWRATL; DL Returns to JNU/KTN/SIT,SEA-TUS/PSP,BGRLGA,Exits CUNCVG;EI Leaves BDL/PHL
. post
OAG Changes 12/22/2020: Dozens of New Routes AA/B6/F9/NK/UA/WN;AA Exits VCE/MVD/EDI/PRG;BA Exits CHS/PIT/LGWJFK;UA to FAI . post
OAG Changes 12/15/2020:QR Into JFKMXP!;DL Drops CVG-BDL/CLT/MCI/STL,RDU-AUS/CLE/CMH/PIT,LAX-OMA/SAN,INDMCO,BDLCLE;AA Feb . post
OAG Changes 12/8/2020:Q1 Takedown AA/BA/DL/G4/NK/UA;UA Adds ORD-RDM . post
OAG Changes 12/1/2020: DL Cuts JAN More;4B Adds MSL-PNS; G4's New SNA Routes,Adds AZA-HOU (Phoenix-Houston) . post
OAG Changes 11/24/2020:AA Closes HPN/IPT/SWF;AS Adds SAN-SMF;WN Reveals SAV/SRQ Routes,HNL-LGB;DL Moves RSW-LGA to JFK . post
OAG Changes 11/17/2020: DL Guts JAN/FEB;UA Adds DEN-ECP/VPS/PNS/PBI/SRQ,JFK;LA BOG-MIA;CX Ends EWR/IAD/SEA . post
OAG Changes 11/10/2020: DL+MSPSRQ;F9 Out ICTDEN,Some Carib;LH Pauses 7 Routes;NK+SNAPHX;UA Pauses SMX . post
OAG Changes 11/3/2020:STOP THE HAMMERING;WN Suspends 100 Routes Till Mid-MAR;AA +EYW-MCO/TPA,SAVORD;B6 +JFKGEO . post
OAG Changes 10/27/2020: DL PSP-SEA,CUN-CVG/RDU,EYWLGA Daily;UA Adds BER Breaks Curse,Extends Sun Adds;4B BWIORF,EUGPDX . post
OAG Changes 10/20/2020:KEEP IT ROLLING (THE CANCELS);EK Suspends ATHEWR,JFKMXP,DXBSEA;UA Adds IAD-ABE/ERI/Carib,LAXSAP . post
OAG Changes 10/13/2020:ALL QUIET ON THE WESTERN FRONT;ET Switches ABJ for LFW;AM Exits DTWMTY;WN +MIA/MTY/PSP . post
OAG Changes 10/6/2020:UPHEAVAL;B6 Suspends SJC/ONT/BUR,Closes ORH/SWF?;NK Adds CAP;UA Adds JST/VCT;WN Adds Many Routes . post
OAG Changes 9/29/2020:STOP THE BLEEDING!;B6 Adds BDL Routes;DL Adds SLC-ANC,FLL-LAX,PVD Gone till March;UA Adds EWR-OGG . post
OAG Changes 9/22/2020:PSP on everybody;AA Adds PHX-LAP/LTO;DL Exits ORH;UA Suspends HAV . post
OAG Changes 9/15/2020:AI Adds DELEWR,Cuts DELORD;DL Adds Winter LAXRNO;EK Suspends MCO;FI/KL/UA Suspend Long Haul Routes . post
OAG 9/8/2020:OH THE HUMANITY;AA+DAB-DFW/PHL;AM Cuts;DL+LAXSAL,Suspends PVG?;NK Exits IAG/PBG/GSO?;UA Suspends ITH/MHT post
OAG Changes 9/1/2020:AA Adds PHX-BIL/BIS/BNA/CVG/TUL/YYC,CLT-FSD,JFK-SJD;AS to JAC;DL Drops BZN-SEA,Reverses Carib Cuts post
OAG Changes 8/25/2020:Cuts Begin for 21;DL DROPS NUMEROUS ROUTES INTL ROUTES FOR SUMMER 2021, Adds SEA-ONT,MSP-TVC post
OAG Changes 8/18/2020:FALL FALLING;AA/AS/DL Cuts;AC Drops SNAYVR;UA Adds LGA-Florida,SAL-IAD/LAX,DENCYS,IADPQI,IAHTLH post
OAG Changes 8/11/2020:RELATIVE QUIET;9K Cuts Routes;DL AM Swaps,Drops AUS-CVG;BA/WN/NK Cuts;UA New Routes post
OAG Changes 8/4/2020:SEPTEMBER SLIDE;AA Drops LAX-YVR;AM Drops AUS;AS Adds SAN-SBA; post
OAG Changes 7/28/2020:SLOW BLEED;AA Cuts LAX-EUG/FAT/MFR/RDM/SAN/SDF,LGA-TYS,ORD-SCE;DL Drops HAV/TGU/BOS Shrinks Trend for drawdown by DL/AA/WN and UA continues post
OAG Changes for 7/21/2020:AUGUST SINKING;EK Drops EWR-DXB; DL Drops MLI-MSP; Big Cuts for DL/NK has relativity small changes for UA (and AA), much larger changes for DL , NK and B6 post
OAG Changes 7/12/2020:EVOLUTION Some backsliding on previous Aug increases post
OAG Changes 7/5/2020: Significant number of September changes, in addition to previously announced August changes post
OAG Changes 6/28/2020:CALMING SKIES (minimal changes)
OAG Changes 6/21/2020:August Under Fire;...UA Out of SMX (Some August updates)
OAG Changes for 6/14/2020:THE CALM BEFORE? (very few UA changes)
OAG Changes 6/7/2020 July 2020 (mostly North American for UA)
OAG Changes 5/31/2020 (mostly international for UA)

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30 Aug 2020
Change Fees "Are Gone For Good"(Worldwide ex-USA,non-BE),waiver til March2021 for all

Change Fees Are Gone For Good
Originally Posted by UA Insider
The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free, regardless of fare type, on a flight departing the day of their travel, a first among U.S. carriers, while MileagePlus® Premier® members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel.

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and United Global Services® members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html.




Change is here. Change fees are gone.We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions
We’re extending electronic certificatesTo give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.
Award flight redeposit fees waived

We’re waiving redeposit fees for award flights issued on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
International travel advisories and waivers

For more information about international travel: CARES service exemptions for United
United Exemption 042520 FINAL ISSUED.pdf
United Airlines 2nd Exemption_051220_FINAL ISSUED.pdf
latest (tentative) -2020-5-5 Order to Show Cause

Other Resources and Statistics
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COVID19 UA-Schedule {Archive}

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Old Mar 10, 2020, 2:09 pm
  #1291  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by bdubs7
This is what it says: Fare Rules

Additional charges may apply for changes in addition to any fare rules listed.
NONREF/0VALUAFTDPT/CHGFEE
Cancel reservations before the scheduled departure time or TICKET HAS NO VALUE.
Does that mean what you said doesn't apply since I don't see anything about "residual"?
Those are just the endorsements. You need the actual fare rules. They are available at the time of booking, or via the United receipt on the website. They're not in the email that they send. Find the reservation, click Manage Trip, and look for a inconspicuous link called "Fare Rules" below the description of your last flight and above the promotional items to get you to upgrade or buy extra miles.

Here's an example of a "good" fare rule from the Voluntary Changes section of one of my flights:

WHEN CHANGE RESULTS IN LOWER FARE REFUND RESIDUAL THEN
ADD-COLLECT - REFUND VIA MCO
"REFUND VIA MCO" means "issue an Electronic Travel Credit." The word that you don't want to see is "ignore."
jsloan is online now  
Old Mar 10, 2020, 2:27 pm
  #1292  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Originally Posted by A4K
Did you have to call? It does not seem to let you cancel online. It will allow me to make a change but not cancel.
Expecting long wait times, I tried to cancel via the app and it said that BE tickets are not permissible for cancellation. I did call in had about an eight minute hold time, Had a bubbly agent whom thanked me for being 1 million miler and my current status. Asked the agent what my options were to cancel the itinerary. She worked through in about 5 to 10 minutes on the line. Flight canceled, residual value is the full value of the original, ticket travel must commence one year after ticketing which was October 2019 for me, so I have to commence travel by October 2020. Pretty simple and easy. Glad I got a jump on it. Best of luck
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Old Mar 10, 2020, 2:34 pm
  #1293  
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Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
Originally Posted by jsloan
Those are just the endorsements. You need the actual fare rules. They are available at the time of booking, or via the United receipt on the website. They're not in the email that they send. Find the reservation, click Manage Trip, and look for a inconspicuous link called "Fare Rules" below the description of your last flight and above the promotional items to get you to upgrade or buy extra miles.

Here's an example of a "good" fare rule from the Voluntary Changes section of one of my flights:


"REFUND VIA MCO" means "issue an Electronic Travel Credit." The word that you don't want to see is "ignore."
interesting, I think one of my reservations said something like ‘residual value to be given as an ‘EMD’ for UA’ or something similar.

Any idea what EMD is? Never seen that before (though admitteddly, can’t say I’ve paid much attention). Would have to look later to get the exact term.
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Old Mar 10, 2020, 2:42 pm
  #1294  
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by emcampbe
interesting, I think one of my reservations said something like ‘residual value to be given as an ‘EMD’ for UA’ or something similar.

Any idea what EMD is? Never seen that before (though admitteddly, can’t say I’ve paid much attention). Would have to look later to get the exact term.
MCO is Miscellaneous Charge Order. EMD is Electronic Miscellaneous Document. MCOs were originally paper, although I doubt UA has issued a paper MCO in a decade. They'd be equivalent -- in fact, you'll get an ETC for either. The difference here may be as simple as the person who wrote one fare template was a newer hire used to the new term, and the other person was an experienced hire used to the old term.
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Old Mar 10, 2020, 2:59 pm
  #1295  
 
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
I would love to know how the drop breaks down between business travel and personal travel. I feel like United has really focused on business travel, which seems like it should create fairly steady demand, but then something like this happens and huge blocks of demand disappear en masse.
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Old Mar 10, 2020, 3:43 pm
  #1296  
 
Join Date: Dec 2012
Posts: 159
Originally Posted by jsloan
Those are just the endorsements. You need the actual fare rules. They are available at the time of booking, or via the United receipt on the website. They're not in the email that they send. Find the reservation, click Manage Trip, and look for a inconspicuous link called "Fare Rules" below the description of your last flight and above the promotional items to get you to upgrade or buy extra miles.

Here's an example of a "good" fare rule from the Voluntary Changes section of one of my flights:


"REFUND VIA MCO" means "issue an Electronic Travel Credit." The word that you don't want to see is "ignore."
I see both that exact phrase and that phrase with it saying "ignore" too (I think due to different scenarios, but not sure which apply). I just called and the agent said that I would not get an ETC that I could use over multiple tickets. She said I'd get a credit, but if the new ticket was cheaper, I'd lose the remainder. Was she mistaken?
GENERAL RULES TEXT
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING CURRENT FARES - ONLY BOOKING CODE
CHANGES PERMITTED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. SAME TRAVEL DATES
5. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE REFUND RESIDUAL THEN
ADD-COLLECT - REFUND VIA MCO
ENDORSEMENT BOX- NEW ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
2. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE REFUND RESIDUAL THEN
ADD-COLLECT - REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. UA ANY FARE TYPE EXCEPT EOU/ERU SAME FARE CLASS
ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES-TKTG
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN
ADD-COLLECT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
4. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
5. NEW FARE IS EQUAL OR HIGHER THAN PREVIOUS FARE
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE
A. CHANGED FARE COMPONENTS USE FARES IN EFFECT TODAY
B. ALL OTHERS USE CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS UP TO
THE FIRST CHANGED FARE COMPONENT
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
5. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN
ADD-COLLECT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. UA ANY FARE TYPE EXCEPT EOU/ERU SAME FARE CLASS
ARE USED
5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES-TKTG
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN
ADD-COLLECT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
4. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
5. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
6. NEW FARE IS EQUAL OR HIGHER THAN PREVIOUS FARE
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN
ADD-COLLECT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF UA INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE
A. FULLY FLOWN FARE COMPONENTS USE FARES IN EFFECT
WHEN TKT WAS ISSUED
B. ALL OTHERS USE FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS OF FULLY FLOWN FARE
COMPONENTS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
OR -
REPRICE
A. CHANGED FARE COMPONENTS USE FARES IN EFFECT TODAY
B. ALL OTHERS USE CURRENTLY TKTD FARE
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS UP TO THE FIRST CHANGED
FARE COMPONENT
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. UA ANY FARE TYPE EXCEPT EOU/ERU ARE USED
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE REFUND RESIDUAL THEN
ADD-COLLECT - REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
bdubs7 is offline  
Old Mar 10, 2020, 3:55 pm
  #1297  
 
Join Date: Nov 2019
Programs: United, Hilton
Posts: 10
I just cancelled a flight online under the new change fee waiver policy. The trip included later economy plus purchases that doesn't seem to have been automatically refunded. Should I call them to request a refund or will it happen automatically?
ploomy is offline  
Old Mar 10, 2020, 3:55 pm
  #1298  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by bdubs7
I see both that exact phrase and that phrase with it saying "ignore" too (I think due to different scenarios, but not sure which apply). I just called and the agent said that I would not get an ETC that I could use over multiple tickets. She said I'd get a credit, but if the new ticket was cheaper, I'd lose the remainder. Was she mistaken?
You are correct. Whether or not a residual ETC would be generated would depend upon which of those sets of conditions actually applies, which means that the question can't be answered except with regards to a specific scenario. Looking at them, though, I'm not entirely sure. It looks to me like the second scenario, which only has two conditions and which allows for an ETC to be generated, applies to most changes you'd want to make. But I can't say for certain. I would probably pick a flight, call to change to it, and say, "I'm thinking of changing to flight XYZ, but before I do, I need to know what the fare difference would be and if I'd get the residual in a travel credit." If the answer comes immediately as a no, HUCA. If the agent takes some time, puts you on hold to contact the rate desk, and then comes back and still says that there's no residual value, then that's probably going to be the answer.

Good luck!
jsloan is online now  
Old Mar 10, 2020, 4:01 pm
  #1299  
 
Join Date: Dec 2012
Posts: 159
Originally Posted by jsloan
You are correct. Whether or not a residual ETC would be generated would depend upon which of those sets of conditions actually applies, which means that the question can't be answered except with regards to a specific scenario. Looking at them, though, I'm not entirely sure. It looks to me like the second scenario, which only has two conditions and which allows for an ETC to be generated, applies to most changes you'd want to make. But I can't say for certain. I would probably pick a flight, call to change to it, and say, "I'm thinking of changing to flight XYZ, but before I do, I need to know what the fare difference would be and if I'd get the residual in a travel credit." If the answer comes immediately as a no, HUCA. If the agent takes some time, puts you on hold to contact the rate desk, and then comes back and still says that there's no residual value, then that's probably going to be the answer.

Good luck!
Thank you for all your help!
bdubs7 is offline  
Old Mar 10, 2020, 4:06 pm
  #1300  
 
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
USDOT definition of "REFUND"; UA DOT desk

I have a very expensive multi-flight itinerary just 4 days old. The day afterwards I went to the site to be sure of seat selections, and saw that the last segment had been canceled and an earlier flight substituted that departed 8 hours before I would even arrive at the departure city. (Of course, I had not been notified). I Immediately called to clarify, and was told in no uncertain terms by the Premier agent "Lois" that I could receive a full refund to my original form of payment for up to one year. I believe she even said that was the "beauty" of this situation. I didn't have to make up my mind immediately.

Today when I went back to cancel the flight, I see that they have lopped off the last leg entirely, leaving me in a hub city that is thousands of miles from my destination (home) (again without notifying me of course). The site now seems to be saying that canceled flights can be changed for up to one year, rather than refunded. Meanwhile, I have made other arrangements. Took a look at the DOT consumer protection site (updated 3/4/20) which says unequivocally that under these circumstances pax are entitled to a refund. However, they don't define "refund". Of course, there is no way to contact them except by their official comment form, which seems to be malfunctioning. I fully intend to complain to UA and DOT if I do not get a full refund as promised under these circumstances, but first thought I would ask: does UA attempt to define "refund" as the provision of yet another ETC that will no doubt be forgotten and forfeited to them? DOT only lists one email address on their comment form, and it is erroneous.
I have managed a complaint via DOT one time previously, and received a response from an address at UA that dealt with DOT complaints. Does anyone know that email?
Thanks for any suggestions. I've already spent about 3 hours on the phone wth UA this week, even as a Premier; not anxious to do that again if I have an alternative.
landrew is offline  
Old Mar 10, 2020, 4:11 pm
  #1301  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Originally Posted by JAaronT
Sorry, non-essential business travel is banned. Personal travel is only affected if you visit a high-risk country. I'm just torn on going to see mom.
In that case, it's up to you. I'd worry more about someone in a "high-risk" group catching a cold or flu more than covid19 but its the same principle. If I were you, I wouldn't worry too much about it. If anything, your the chances are even lower now with less people in the airport and on the planes.
eng3 is offline  
Old Mar 10, 2020, 4:11 pm
  #1302  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by landrew
Took a look at the DOT consumer protection site (updated 3/4/20) which says unequivocally that under these circumstances pax are entitled to a refund.
Eh... I'd argue that it's equivocal. It's not the definition of "refund" that's missing. It's the definition of "cancellation."

Originally Posted by landrew
does UA attempt to define "refund" as the provision of yet another ETC that will no doubt be forgotten and forfeited to them?
No. A refund is a refund. Whether or not UA will try to force you to accept an alternate routing is the question. Last week, I wouldn't have worried, but Saturday they issued new guidance to try to limit refunds when schedule changes occur.
jsloan is online now  
Old Mar 10, 2020, 4:16 pm
  #1303  
 
Join Date: Nov 2002
Location: SFO
Programs: UA 1K MM, Marriott Gold
Posts: 4,768
Originally Posted by eng3
In that case, it's up to you. I'd worry more about someone in a "high-risk" group catching a cold or flu more than covid19 but its the same principle. If I were you, I wouldn't worry too much about it. If anything, your the chances are even lower now with less people in the airport and on the planes.
She's in her early 60s so slightly elevated risk. But that's been my thinking that flights will be really empty--SFO-ORD is crazy empty! Probably won't go visit my grandparents (same city) as they're in their 80/90s. The nice thing about these low fares and massive flexibility is I don't have to make any decisions until I decide to go and even then can back out.
JAaronT is offline  
Old Mar 10, 2020, 4:31 pm
  #1304  
 
Join Date: May 2001
Location: San Francisco/Bangkok
Programs: Alaska 75K United 1K
Posts: 1,409
ticket purchased jan 2020
was sfo hkg sfo
i changed to sfo tpe sfo when hkg was canceled

I am now mid trip and wonder if
new policy will allow me to return to usa earlier
with no change fee and no repricing of itinerary?
boycruz is offline  
Old Mar 10, 2020, 4:42 pm
  #1305  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by boycruz
I am now mid trip and wonder if
new policy will allow me to return to usa earlier
with no change fee and no repricing of itinerary?
If seats are available in your original fare class (likely) and you meet the minimum stay requirements, then that will likely be possible, yes.
jsloan is online now  


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