May 7, 2022, 3:00 pm

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Active thread; UA-Schedule changes; +25% TATL 2022 capacity, Q2 TPAC down 65% vs 2019; June changes

UA publishes a schedule for 330 days in advance (called Beginning of Schedule) and in the past would make tweaks quarterly and things would be fairly settles 3-4 months out. Updates would occur Friday evening / Saturday morning (Chicago time). Routine additions could occur anytime.
20 Oct 2021

Quote:

Originally Posted by EWR764

In the earnings call today, UA noted that has been transitioning back to its 'normal' (pre-pandemic) 90-day schedule load process, which should be complete in the very near future.

Quote:

Originally Posted by UA Insider

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free, regardless of fare type, on a flight departing the day of their travel, a first among U.S. carriers, while MileagePlus® Premier® members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel.

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and United Global Services® members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html.

Quote:

Change is here. Change fees are gone.We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions

Quote:

We’re extending electronic certificatesTo give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Quote:

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights issued on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

International travel advisories and waivers

For more information about international travel:

View our current travel waivers
See our country-specific travel updates
Search by destination for passport, visa and health requirements provided by the International Air Transport Association (IATA)
Visit the U.S. Department of State’s website for detailed information on coronavirus by country[/quote]

CARES service exemptions for United
United Exemption 042520 FINAL ISSUED.pdf
United Airlines 2nd Exemption_051220_FINAL ISSUED.pdf
latest (tentative) -2020-5-5 Order to Show Cause

Other Resources and Statistics

COVID19 UA-Schedule {Archive}

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Mar 26, 2020, 10:13 pm

#2071

BBSHOPSINGER

Join Date: May 2016

Location: SLC

Programs: United Gold, Hilton Silver, Hertz President's Circle

Posts: 768

Quote:

Originally Posted by jpc763

United cancelling all flights to Hawaii is my only real shot at getting anything for my May DEN-KOA non-stops (x4). Like a good planner, I booked at the window open (7/17/19) and now can change them but must rebook and commence flights by 7/17/20. Pretty much no chance of that happening. I am pretty shell-shocked by this whole situation. Hawaii is just beginning the curve so they will be dealing with this for weeks or months to come.

If United would just give you 6, 9 or 12 months from the date of travel to use the ticket, I would be OK.

Are you sure you need to commence travel by then? I have some flights that I originally booked last summer that I called and rebooked for late October and early November. No issues. I was under the impression that the BOOKING needs to happen within the year, not the actual flight.

Mar 26, 2020, 11:05 pm

#2072

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,487

Sorry if this has been answered, but for tickets purchased between Mar 2, 2020 and Mar 31, 2020, is the change fee waived only for the first change or for as many changes as you like up to a year?

The T&C didn't seem that clear to me, and I know some other carriers (LH?) are only waiving the fee for the first change.

Mar 26, 2020, 11:23 pm

#2073

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by c1mth0g

Beleive each new ticket will have its own fare rules.

Mar 27, 2020, 12:52 am

#2074

jsloan

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Austin, TX

Posts: 21,417

Quote:

Originally Posted by c1mth0g

Sorry if this has been answered, but for tickets purchased between Mar 2, 2020 and Mar 31, 2020, is the change fee waived only for the first change or for as many changes as you like up to a year?

It depends.

In most cases, making a change will require re-faring the ticket at then-current prices and rules. Therefore, you can make as many changes as you want within the promo period -- currently through March 31, but it may be extended -- and you will not lose the ability to make an additional change after the promotion ends. However, most changes made after the promo period ends will result in new rules taking effect, which likely mean a change fee for any subsequent change. There may be exceptions for round-trip or multi-city tickets where you're not changing the outbound, and UA could always write an ongoing waiver into the rules for March 2-31 purchases, but in general, I'd assume that you get one free change after the promotion expires. Anything beyond that would be a pleasant surprise.

Note that if your new flight is less expensive than your old flight, the excess value is ignored -- UA keeps it, and the new ticket is treated as though you'd only paid the lower amount to begin with.

Mar 27, 2020, 7:20 am

#2075

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,487

Quote:

Originally Posted by jsloan

Thanks - I was aware of the "losing the difference if new fare is lower" catch - but I couldn't find clarity about this multiple change question I had.

Mar 27, 2020, 2:00 pm

#2076

climmy

Join Date: Dec 2004

Location: Lovely Tahoe City

Programs: UA 1mm Gold. Former 1K and GS.

Posts: 951

Just got a re-route message this morning that our [insert weren't going anyway] April 11 flight RNO-SFO-OGG flight has been re-routed RNO-DEN-OGG.

Seems like a pretty weird re-route. Maybe they're standing down on RNO-SFO flights that day (or at least the early ones). CONFIRMED the early flights are not operating.

As of now that DEN-OGG flight is packed so that would make the decision not to go that much easier anyway.

It would be easier to drive to SFO from Tahoe anyway. Wouldn't go to Denver just to overfly Tahoe on the way back to SFO.

Mar 27, 2020, 2:28 pm

#2077

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

From 27 March 2020 message from Oscar / Scott -- full text in https://www.flyertalk.com/forum/unit...l#post32239210

Quote:

The global economy has taken a big hit, and we don't expect travel demand to snap back for some time. Our April schedule is already cut by more than 60% and we expect our load factors to fall into the teens or single digits even with 60% less capacity. We are currently planning to make even deeper cuts in May and June.

Mar 27, 2020, 9:17 pm

#2078

comfortablynumb

Join Date: Dec 2008

Location: PVR/CLE

Programs: UA 1MM

Posts: 282

Quote:

Originally Posted by DELee

List of n/s UA destinations from TPA from their route map (https://www.united.com/web/en-US/con...oute-maps.aspx):

Appears that CLE is the one that was missed - 'tho not sure if that city pair still operates.

David

In my past 3 years experience TPA-CLE/CLE-TPA only runs during spring break time. It is not available my June and Sept/Oct travels.

Shortest and most economical route is layover @ IAD. It's bearable. 😊

Mar 27, 2020, 9:56 pm

#2079

saaveraward

Join Date: Dec 2010

Posts: 2,652

My international flight in May is still on (won't be soon)... It's interesting my mile re-deposit charge (no status) has gone from $125 to $75 to $50. Won't touch it until it's canceled.

Last edited by saaveraward; Mar 27, 2020 at 11:16 pm

Mar 27, 2020, 10:51 pm

#2080

kevflyer

Join Date: Jul 2017

Location: YVR

Programs: UA 1K

Posts: 975

Quote:

Originally Posted by climmy

They wanted to take your CPU away.

Mar 28, 2020, 6:16 am

#2081

USA_flyer

FlyerTalk Evangelist

Join Date: Oct 2004

Location: SAN

Programs: Nothing, nowhere!

Posts: 23,313

I'm not sure where to ask this so I'm plonking it here.

I found dirt cheap tickets LON-LAX for christmas time travel which, I really want to book. If I book now will I be able to change the ticket to a date in the future if travel is unable to go ahead? I would be booking with a OTA. Fare is less than £1k for 3 tix so if I end up eating it, it's not going to cause too many issues.

Thanks in advance.

Mar 28, 2020, 6:19 am

#2082

LondonElite

Suspended

Join Date: Mar 2002

Location: Canada, USA, Europe

Programs: UA 1K

Posts: 31,452

Quote:

Originally Posted by USA_flyer

I don’t know the answer to your question specifically (what does UA website currently say?) but I would strongly advise against booking with an OTA.

Mar 28, 2020, 6:34 am

#2083

radonc1

Join Date: Mar 2005

Programs: Continental Onepass, Hilton, Marriott, USAir and now UA

Posts: 6,447

Looking for some advice. I am mightily confused.

I have 2 RT tickets CLE-ORD-MUC flying out 5/1 and returning 5/11. They were booked in BF (Z fare) and have already been rescheduled by UA to CLE-EWR-MUC (I have not approved the change, just was sent an email by UA. )
I will not need the flight (cruise will be axed in the next week)

Do I have to make a change to the tickets before 3/31 to maintain their value? To be honest, I snagged a deal and I doubt that any future BF fare will be less than what I paid for these tickets. Therefore, making a change to a later date (say Fall, 20 or Winter '20-21) will be less money and I will not lose "residual". However, I have no plans for that period of time.

If I wait until April and need to cancel, am I going to be charged a cancellation fee? Finally, can I technically argue that UA changed my original routing without my consent (from ORD to EWR) and insist on, at a minimum, a voucher for the value of the flight?

As I said, I am really up in the air (pun intended

) as to what to do.

Mar 28, 2020, 7:22 am

#2084

PsiFighter37

Join Date: Mar 2015

Location: NYC (Primarily EWR)

Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC

Posts: 9,010

If I need to get a ticket refunded that departs in May but has a June return date, along with partner flights - do folks think UA will allow the waiver to cover the entire itinerary? Everything is on one PNR.

Mar 28, 2020, 8:36 am

#2085

Montgolfiere

Join Date: Jun 2007

Location: Northern Virginia

Programs: US DM, UA MP

Posts: 78

Quote:

Originally Posted by PsiFighter37

While I cannot speak for refunds, I am booked on a flight departing on 5/22 and returning on 6/1 to Europe. When I called they said that I would get a credit for the full amount of the trip if I cancel, even though the return is in June.