2022 Let's Eat - Polaris Business
Mar 1, 2022, 2:36 am
#166
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
Mar 1, 2022, 4:30 am
#167
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,747
It appears the three-course meal service plus desserts on select FRA/LHR routes will end today.
I saw a memo which includes a lot of FA praise for the program, but it concludes--
"Quote:
I want to thank everyone who participated in the live flights to/from Frankfurt out of IAH, IAD, EWR and ORD and to/from London out of ORD. Your involvement and feedback help guide how we navigate the next steps, ensuring that the decisions that are made provide the best experience for both our customers and our flight attendants"
If anyone is on these routes on 03/01, please report back if the dessert options have disappeared once again.
I saw a memo which includes a lot of FA praise for the program, but it concludes--
"Quote:
I want to thank everyone who participated in the live flights to/from Frankfurt out of IAH, IAD, EWR and ORD and to/from London out of ORD. Your involvement and feedback help guide how we navigate the next steps, ensuring that the decisions that are made provide the best experience for both our customers and our flight attendants"
If anyone is on these routes on 03/01, please report back if the dessert options have disappeared once again.
Well, while they are "navigating the next steps," I will "navigate" away from UA to other airlines that serve true J class meals instead of cafeteria food.
Mar 1, 2022, 8:16 am
#168
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
I have no idea why this can’t continue immediately, but the good news is these changes will go systemwide…when remains the operative question.
Mar 1, 2022, 12:43 pm
#169
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Can UA take the memo of thawing those premade sundaes much earlier so that they serve ice cream and not hand grenades? Also, do we know if the cheese plates and other desserts leftover become a part of the mid-flight galley setup like precovid days?
Mar 1, 2022, 3:57 pm
#171
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
I don't choose my flights (for work at least) based on the catering, but it's definitely nice when the catering is good!
Mar 1, 2022, 10:00 pm
#172
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,397
I have to admit that this layout is a nice common median for the shorter TATL flights. It's personalized enough, yet doesn't cut into your sleep quite as much.
I'd still like to see something closer the pre-pandemic full service on the longer TPAC flights. I just can't picture traveling SFO-SIN for 17 hours with just this.
I'd still like to see something closer the pre-pandemic full service on the longer TPAC flights. I just can't picture traveling SFO-SIN for 17 hours with just this.
Mar 2, 2022, 6:35 am
#173
Join Date: Apr 2015
Posts: 1,358
Flying UA for the first time in nearly 5 years later this month.
FRA-DEN J
DEN-LAS F
LAS-ORD J
ORD-YYZ F
What can I expect in terms of meals (international & domestic), PDBs etc?
Thanks
FRA-DEN J
DEN-LAS F
LAS-ORD J
ORD-YYZ F
What can I expect in terms of meals (international & domestic), PDBs etc?
Thanks
Mar 2, 2022, 7:01 am
#174
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
For meals,
FRA-DEN J similar to https://www.flyertalk.com/forum/33994051-post149.html
DEN-LAS F drinks only
LAS-ORD J (assume this is really F; no domestic J) hot plated meal, fruit on side ; see 2022 Let's Eat - United First, United Business, & Premium Transcon Service for examples
ORD-YYZ F drinks only
Mar 2, 2022, 12:52 pm
#175
Join Date: Apr 2015
Posts: 1,358
For all you should get PDB offered, but there are still some absentee crews out there so not guaranteed. They usually bring a tray around with pre-poured drinks, but requests should (or perhaps only maybe will) be accommodated (about 50% success for me).
For meals,
FRA-DEN J similar to https://www.flyertalk.com/forum/33994051-post149.html
DEN-LAS F drinks only
LAS-ORD J (assume this is really F; no domestic J) hot plated meal, fruit on side ; see 2022 Let's Eat - United First, United Business, & Premium Transcon Service for examples
ORD-YYZ F drinks only
For meals,
FRA-DEN J similar to https://www.flyertalk.com/forum/33994051-post149.html
DEN-LAS F drinks only
LAS-ORD J (assume this is really F; no domestic J) hot plated meal, fruit on side ; see 2022 Let's Eat - United First, United Business, & Premium Transcon Service for examples
ORD-YYZ F drinks only
Mar 5, 2022, 10:31 pm
#176
Join Date: Apr 2010
Location: NYC
Programs: Miles&more, SPG, Hyatt
Posts: 536
LAX-SYD 3/4/2022
No PDP. Warm nuts with drinks offered after take off, followed by dinner. The beef short rib was extremely tasty though it doesn’t look that great. Bread roll was cold.
Breakfast eggs were terrible. I couldn’t even tell they are eggs if wasn’t told. Sausage was okay.
Excellent crew on the flight. Though I must say the Prosecco tastes horrible.
Below in comparison what Qantas served on the same route in December.
No PDP. Warm nuts with drinks offered after take off, followed by dinner. The beef short rib was extremely tasty though it doesn’t look that great. Bread roll was cold.
Breakfast eggs were terrible. I couldn’t even tell they are eggs if wasn’t told. Sausage was okay.
Excellent crew on the flight. Though I must say the Prosecco tastes horrible.
Below in comparison what Qantas served on the same route in December.
Mar 6, 2022, 7:10 am
#177
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
It appears the three-course meal service plus desserts on select FRA/LHR routes will end today.
I saw a memo which includes a lot of FA praise for the program, but it concludes--
If anyone is on these routes on 03/01, please report back if the dessert options have disappeared once again.
I saw a memo which includes a lot of FA praise for the program, but it concludes--
If anyone is on these routes on 03/01, please report back if the dessert options have disappeared once again.
Mar 6, 2022, 1:04 pm
#178
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Hmm, my interpretation of that quote was. "Thanks for your feedback, it will help us decide if we will roll out what we are doing here to other routes or still need to make changes" Nothing about going backwards. But this is UA so you're probably right, it's probably "Thanks for participating. We have successfully done the bare minimum to satisfy our customers that we are working on improving before they jump to AA/DL. Hopefully we can hold out til the next pandemic scare before having to spend anymore money.
Mar 6, 2022, 2:31 pm
#179
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Mar 6, 2022, 3:02 pm
#180
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
I thought so too...an earlier memo I saw indicated that, but in the COVID-19 service thread I posted an update that said it would continue. (didn't want to cross-post and risk the grapes of wrath).
Here's a story I wrote with some details. Good news - I think we will see it systemwide soon.
https://liveandletsfly.com/united-polaris-new-normal/ (disclaimer -link to my blog)
My only question is that some have reported a bread basket on these special FRA flights and the memo says bread is still pre-pacakged...
Here's a story I wrote with some details. Good news - I think we will see it systemwide soon.
https://liveandletsfly.com/united-polaris-new-normal/ (disclaimer -link to my blog)
My only question is that some have reported a bread basket on these special FRA flights and the memo says bread is still pre-pacakged...