Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Jul 27, 2021, 12:12 pm
#1906
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Maybe because I've flown more than the average person and based in Hawaii - I've never felt 8 hours was such a burden in business class as it is often portrayed.
Jul 27, 2021, 12:18 pm
#1907
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,222
Again - I'll have to disagree - I think the J product on UA is fantastic - I will not sit in a subpar seat to eat "better" airline food. I always bring my own food regardless of airline and the Bacardi is the same on every airline.
Maybe because I've flown more than the average person and based in Hawaii - I've never felt 8 hours was such a burden in business class as it is often portrayed.
Maybe because I've flown more than the average person and based in Hawaii - I've never felt 8 hours was such a burden in business class as it is often portrayed.
Jul 27, 2021, 12:29 pm
#1908
Join Date: Dec 2009
Location: USA
Posts: 1,153
Does UA have one of the better J seats in the industry? I don't disagree, the Polaris seat is great - but it's just one component of the overall product, so saying the J product is fantastic is highly disingenuous because among the major airlines of the world, it offers some of the worst food, and service that lurches from great to horrific often on the same flight. NH, for example, has the absolute best J product in *A and one of the best in the world, taking into account the (new) seat, food, amenities and service. They simply cannot be compared in the same breath.
Jul 27, 2021, 12:33 pm
#1909
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Two hours is a burden in business class when the service is trash. On an eight hour flight, even if one were to self-cater, by the last few hours of that flight your food has been sitting at room temp for 6-8 hours, gross.
Jul 27, 2021, 12:51 pm
#1910
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Just a thought, is this time to agree to disagree?
Points have been made (repeatedly, recently and throughout this thread), positions have not changed, we are getting at the point of "repetitive posting". This thread is for the entire community, not for a few to repeat the same points over and over. This is not a debate society, we are here to exchange information that is of value to the community.
More to the point, winning the argument is not the goal of FT nor is it a worthwhile pursuit on FT.
So for the time being, unless you have something new to contribute, please take a break and allow other posters to contribute.
WineCountryUA
UA coModerator
Points have been made (repeatedly, recently and throughout this thread), positions have not changed, we are getting at the point of "repetitive posting". This thread is for the entire community, not for a few to repeat the same points over and over. This is not a debate society, we are here to exchange information that is of value to the community.
More to the point, winning the argument is not the goal of FT nor is it a worthwhile pursuit on FT.
So for the time being, unless you have something new to contribute, please take a break and allow other posters to contribute.
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Jul 27, 2021 at 8:39 pm
Jul 31, 2021, 9:01 am
#1911
Join Date: Jan 2019
Programs: DL, UA
Posts: 60
Still with the stupid paper and plastic "glasses"...any idea when that nonsense will end?
Jul 31, 2021, 9:07 am
#1912
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Jul 31, 2021, 11:18 am
#1914
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Aug 1, 2021, 11:37 am
#1915
Join Date: Mar 2015
Posts: 1,620
I attempted do exactly that and was not only denied, but the FA said to put it away and don't take it out again or I would be in for a boatload of trouble.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
Aug 1, 2021, 12:42 pm
#1916
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,134
Barking at you for using your own glass seems a bit heavy handed. Maybe if we all brought our own they'd get the hint we're tired of the cheapness and laziness.
Aug 1, 2021, 12:48 pm
#1917
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
I attempted do exactly that and was not only denied, but the FA said to put it away and don't take it out again or I would be in for a boatload of trouble.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
Aug 1, 2021, 1:18 pm
#1918
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,222
I attempted do exactly that and was not only denied, but the FA said to put it away and don't take it out again or I would be in for a boatload of trouble.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
I attempted to ask why she felt so strongly about it and she said because she said so and that was the end of the story.
I did as she commanded, put it away and just used the plastic, my seatmate said he thought it was a good idea and he did not see any problem with it.
Aug 1, 2021, 1:28 pm
#1919
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
And continually over-complaining about trivial items is more likely to flag the complainer than the employee.
Aug 1, 2021, 1:44 pm
#1920
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,222
Strongly overestimating any airline taking that complaint seriously. And strongly overestimating complaints in general that would rise to a level of training or even mentioned to a FA.
And continually over-complaining about trivial items is more likely to flag the complainer than the employee.
And continually over-complaining about trivial items is more likely to flag the complainer than the employee.
If customers don’t complain about serious issues, nothing will change - and what the OP experienced is a serious issue.