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-   -   Consolidated Global Services Thread: Benefits, Questions, Experiences [2020] (https://www.flyertalk.com/forum/united-airlines-mileageplus/2001958-consolidated-global-services-thread-benefits-questions-experiences-2020-a.html)

kirkwoodj Jan 8, 2020 7:36 am


Originally Posted by PanAmWT (Post 31922527)
I am lifetime GS and also have more than 100K PQM in 2019. I have not received the 1K (6 GPU) Plus Points yet.

You should have received them back when you crossed 100K PQM like anyone else.

AugustusM Jan 8, 2020 8:28 am


Originally Posted by lm9aq (Post 31922628)
BENEFITS I DON'T USE

Tarmac transfer has to be called out here. I've never experienced it or perhaps I am just too sensible in organizing my flight schedule. However, I call it out because United used it prominently in their marketing of GS, but as of 2020 they have dropped it

I don't know if we can say it's been dropped, not listed, yes, but dropped, not confirmed.

nigos Jan 8, 2020 8:34 am

I'm of the very same opinion - the only difference between 1K and GS is you get to board just before the 1K flyers. The loss of saver awards renders the entire program relatively useless especially when one considers the unknown and often times highly exorbitant redemption levels. At this point a better use of miles might be to purchase new iPhones from UAL

jp12687 Jan 8, 2020 8:55 am


Originally Posted by nigos (Post 31923901)
I'm of the very same opinion - the only difference between 1K and GS is you get to board just before the 1K flyers. The loss of saver awards renders the entire program relatively useless especially when one considers the unknown and often times highly exorbitant redemption levels. At this point a better use of miles might be to purchase new iPhones from UAL

I think that’s excessive

I find I clear upgrades much more often then before I was GS. I always apply and instrument and then usually pull it off once we get closer as you clear ahead of anyone else anyways.

ive cleated a lot of business and J paid leisure routes

nigos Jan 8, 2020 9:05 am


Originally Posted by jp12687 (Post 31923994)
I think that’s excessive

I find I clear upgrades much more often then before I was GS. I always apply and instrument and then usually pull it off once we get closer as you clear ahead of anyone else anyways.

ive cleated a lot of business and J paid leisure routes

I agree - my statement would be excessive for your travel pattern. I have not cleared a single upgrade this past year because of my travel pattern. I have frequently been able to bring my S.O. on trips using saver awards. I typically earn 75K miles on each trip but for the entire year that would allow at most two award trips for my S.O. if saver awards were no longer available to GS. I'm not complaining because the program has been wonderful for the last decade.

1015-1k Jan 8, 2020 10:01 am


Originally Posted by physioprof (Post 31915162)
Just got off with GS agent after trying to get companion saver first on two non-stop domestic one-way paid first tickets, AAA-BBB & BBB-AAA, separated by three days. After she did AAA-BBB, I gave her the PNR for BBB-AAA & she goes, "Oh, that's the return. As of December 12, we can only force saver for one way of a round-trip." So I said, "That's not a return of a round-trip ticket; it's a distinct one-way flight." So she goes, "I've got to call the global services benefits specialist. Please hold." Ten minutes later she comes back & says, "Even though two one-way tickets, according to GS specialist this is a return trip and only one way can force saver."

I didn't attempt a legalistic discussion of how to unambiguously define a particular one-way ticket as a "return". If this is really the new rule, it sucks.

I can't imagine this sticking...must be a HUCA situation. If that were the case, I would just call up different times/agents and book the one ways separately. When calling to make a reservation, I never get the sense that an agent is checking my other reservations to see how the new request relates to any existing reservations. I've often booked conflicting award reservations, more often than not as a mechanism to deal with United's ridiculous upgrade waitlist game (hey, two can play at this game).

But who knows, maybe GS agents are instructed to start snooping through our itineraries on each call (?).

physioprof Jan 8, 2020 1:41 pm


Originally Posted by 1015-1k (Post 31924271)
I can't imagine this sticking...must be a HUCA situation. If that were the case, I would just call up different times/agents and book the one ways separately. When calling to make a reservation, I never get the sense that an agent is checking my other reservations to see how the new request relates to any existing reservations. I've often booked conflicting award reservations, more often than not as a mechanism to deal with United's ridiculous upgrade waitlist game (hey, two can play at this game).

But who knows, maybe GS agents are instructed to start snooping through our itineraries on each call (?).

Except that one player (UA) makes the rules & can kick you out of the game at any time for any reason with zero practical recourse on your part. I rely heavily on UA travel in my life (including frequent travel on a UA non-stop transcontinental route that no other carrier serves), appreciate how they generally treat me, and have zero interest in taking an adversarial approach to any of this.

seacarl Jan 8, 2020 2:28 pm

International flight is in two days (under 72 hours.) Expert mode shows flight as J9 JN9 C9 D9 Z0 P0 PN0 PZ0. Called to ask my GPU (PointsPlus) upgrade to be processed. I was told that there are multiple GS waiting for an upgrade and she will not process. I ask where I am on the list and she says #3 . I ask if there is a way to force it or clear all three. She says no, it will be done at the gate.

Does anyone have any experience with that? I thought that so long as there will be at least 2 seats for sale after processing the upgrade, that it can be done. Is this a HUCA situation? Or is there some other policy of which I am not aware. I am booked in a relatively high fare class (U - at least higher than W V Q H) so it is likely the chances are good, especially with C9, but why not force it and let me choose my preferred seat?

n8-the-gr8 Jan 8, 2020 2:34 pm


Originally Posted by seacarl (Post 31925482)
International flight is in two days (under 72 hours.) Expert mode shows flight as J9 JN9 C9 D9 Z0 P0 PN0 PZ0. Called to ask my GPU (PointsPlus) upgrade to be processed. I was told that there are multiple GS waiting for an upgrade and she will not process. I ask where I am on the list and she says #3 . I ask if there is a way to force it or clear all three. She says no, it will be done at the gate.

Does anyone have any experience with that? I thought that so long as there will be at least 2 seats for sale after processing the upgrade, that it can be done. Is this a HUCA situation? Or is there some other policy of which I am not aware. I am booked in a relatively high fare class (U - at least higher than W V Q H) so it is likely the chances are good, especially with C9, but why not force it and let me choose my preferred seat?

Policy is that you need to be #1 . Others have mentioned being able to get an agent to clear the other upgrades as well if there's space (i.e. clearing #1 , #2 and you while still maintaining J>=2) with HUCA so worth a shot with another agent.

seacarl Jan 8, 2020 4:24 pm


Originally Posted by n8-the-gr8 (Post 31925501)
Policy is that you need to be #1 . Others have mentioned being able to get an agent to clear the other upgrades as well if there's space (i.e. clearing #1 , #2 and you while still maintaining J>=2) with HUCA so worth a shot with another agent.

Thank you for your encouragement - HUCA worked.

I did not mention anything from the first call. Just said that my flight is in 2 days, and would it be possible to confirm the upgrade. She said "let me check" and then, sure, I would be happy to do it for you.

So strange that for the same situation you can get the answer that it is not possible, and the second time, the answer that it is done. Quite the opposite customer experience.

rowenb Jan 8, 2020 6:54 pm

if a GS applies PlusPoints for an upgrade and is waitlisted, but then drops from GS to 1K before the upgrade clears, would the upgrade now need PZ space to clear, or would it still clear into PN space because that was the relevant fare class at the time the request was made?

jgsx Jan 8, 2020 7:53 pm


Originally Posted by rowenb (Post 31926360)
if a GS applies PlusPoints for an upgrade and is waitlisted, but then drops from GS to 1K before the upgrade clears, would the upgrade now need PZ space to clear, or would it still clear into PN space because that was the relevant fare class at the time the request was made?

In previous years (and prior to PlusPoints), if an instrument was waitlisted for PN it would still clear into PN even if the member lost GS after applying the upgrade. I assume that will still be the case but it’s TBD.

cbono Jan 8, 2020 9:04 pm

Hi all, sorry to ask but... what is HUCA ??? What does that stands for... NEW GS here..
Tried today to book and called GS Line for the first time and they were not able to assist me... tried to book flights with points.. but they keep saying that under 24h it's the airport that takes over.... i was 25 h prior.... also, he could not clear the upgrade and yet there was 2 more seats avail...

My return would have been this sunday and there too.... was not able to assist me... even if there was 1 or 2 seats left... so, i am scratching my head.. not understanding the process...

I am new to this... learning as much as I can.

update: OMG>>> is HUCA means "hang up and call again???" did a search on google... that's what came up....

cbono Jan 8, 2020 9:12 pm

Question....
If i book a saver economy award domestic + international...... do I get an upgrade if seats are available? or should i choose directly the higher tier business saver, provided it's available?

seacarl Jan 8, 2020 9:19 pm


Originally Posted by cbono (Post 31926717)
Hi all, sorry to ask but... what is HUCA ???
update: OMG>>> is HUCA means "hang up and call again???" did a search on google... that's what came up....

Yes, Google gave you the right answer. Hang Up and Call Again. Surprising but sometimes one agent says something is not possible and another agent can do it.


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