FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Consolidated Global Services Thread: Benefits, Questions, Experiences [2020] (https://www.flyertalk.com/forum/united-airlines-mileageplus/2001958-consolidated-global-services-thread-benefits-questions-experiences-2020-a.html)

PBIFLL Jan 6, 2020 12:47 pm


Originally Posted by villox (Post 31915911)
This is what they're claiming. You'd either have to do an economy award with a Plus Points waitlist on the other leg, or buy a standard award, which with dynamic pricing...sky's the limit.

For example, on a EWR-ATH-EWR trip I have this fall, the pricing for a companion on a paid fare was 120,000 miles. If this rule was enforced, it would have jumped to 215,000 miles (155+60). The standard award for the return is actually showing as 236,000 miles ONE-WAY ATH-EWR, but in this case I'd obviously prefer the cheaper standard award on the outbound and use the "force" for the more expensive return.

Again if this holds, it's not only a massive devaluation, but would totally change whether I think fighting so hard for United to keep GS. Maybe united thinks GS will cough up the additional miles for companions, but instead I would just not take the trip in the first place, or fly economy.

This is exactly my view. If this change is enforced my travel on United is no longer mandatory. So i will play the field.

physioprof Jan 6, 2020 1:04 pm


Originally Posted by Kleinnaf (Post 31915190)
Huca.
Or better yet
Do each on separate phone calls.

I really like Mileage Plus as a HS. Last thing I want is to be seen as circumventing rules & kicked out. So I'm gonna suck it up & pay Everyday for half of my flights.

Chukiechz Jan 6, 2020 1:39 pm


Originally Posted by LIH (Post 31915901)
How many GS' aren't 1MM flyers though? My wife gets my GS status which usually solves this issue.

Im 20k short of a million. Been GS for 5 or 6 years
now. I only fly domestic routes.


Originally Posted by cesco.g (Post 31915890)
Many GS flyers are part of a family of 3 or 4, e.g. wife/husband and a couple of kids, so allowing T>XN for two or three pax is really in order. On top IME this happens only once or twice/year anyway on a family vacation. This is a very family-unfriendly policy & huge devaluation.

I think that’s been the policy for at least a year now. Got lucky with our 2019 summer vacations where savers were available without conversion.

cesco.g Jan 6, 2020 1:50 pm


Originally Posted by Chukiechz (Post 31916186)
I think that’s been the policy for at least a year now. Got lucky with our 2019 summer vacations where savers were available without conversion.

Yes, previously it was overly generous - for up to like 8 people, IIRC. But now, it's overly restricted by cutting it down to 1 pax.
More so, as I had instances where I would go ahead for work, then to be joined by family flying in on their own.
MM GS spouse with two kids would not help either, even if spouse had the miles in her own account.

johnsmith Jan 6, 2020 1:56 pm

the GS+1 has been the policy for a bit--its all these other stealth devaluations that are killing me.

When I flip through the 'mystatus' page, its the least descriptive I've found it in years.

Stuff like you'll get your first choice meal is now 'When traveling in a premium cabin, our flight attendants will do their best to honor your first meal choice. "

I can't find anything on the perk around rebooking when a flight is cancelled. in past years, it was pretty specific. I don't see it all now

villox Jan 6, 2020 2:15 pm


Originally Posted by physioprof (Post 31916013)
I really like Mileage Plus as a HS. Last thing I want is to be seen as circumventing rules & kicked out. So I'm gonna suck it up & pay Everyday for half of my flights.

suck it up? I certainly plan on complaining first.

seacarl Jan 6, 2020 7:21 pm

I have not received any new Pluspoints into my account for 2020. Should these already be posted?

I didn't fly that much in 2019, no need since I have lifetime GS. But in the past I have received 6 GPUs at the start of each year. Has there been any change in GS automatically getting the GPU/PP as part of requalification, regardless of whether you met the 1K requirements?

WineCountryUA Jan 6, 2020 8:41 pm


Originally Posted by seacarl (Post 31917432)
I have not received any new Pluspoints into my account for 2020. Should these already be posted?

I didn't fly that much in 2019, no need since I have lifetime GS. But in the past I have received 6 GPUs at the start of each year. Has there been any change in GS automatically getting the GPU/PP as part of requalification, regardless of whether you met the 1K requirements?

Lifetime benefits have posted as late as the 2nd or 3rd week of January.
Have not seen any reports of any Lifetime benefits have yet posted this year.

seacarl Jan 6, 2020 11:23 pm


Originally Posted by WineCountryUA (Post 31917659)
Lifetime benefits have posted as late as the 2nd or 3rd week of January.
Have not seen any reports of any Lifetime benefits have yet posted this year.

Thanks for that information. Seems strange to do it late, given that they know early on that the benefits continue...

WineCountryUA Jan 6, 2020 11:30 pm


Originally Posted by seacarl (Post 31918019)
Thanks for that information. Seems strange to do it late, given that they know early on that the benefits continue...

They are probably waiting until it is clear none of the Lifetime MMers have otherwise earned the benefits -- and it can take up to a week for non-UA Dec 31 flights to clear the system. And handling piecemeal can lead to errors.

jonisflying Jan 7, 2020 7:10 am

I see there is a benefit of a special GS check in at various airports, including LHR... I check in online, what is the value of this benefit? What about on an International to Domestic connection, at EWR? Skip the TSA PreCheck line?

Thank you!

AugustusM Jan 7, 2020 7:20 am


Originally Posted by jonisflying (Post 31918986)
I see there is a benefit of a special GS check in at various airports, including LHR... I check in online, what is the value of this benefit? What about on an International to Domestic connection, at EWR? Skip the TSA PreCheck line?

Thank you!

At the domestic locations you are either escorted or exit from the GS lounge to the head of the PreCheck lane. There is also dedicated staff to check and priority tag your bags. This is definitely one of my favorite benefits, no more getting to the airport far too early.

PanAmWT Jan 8, 2020 12:17 am


Originally Posted by seacarl (Post 31917432)
I have not received any new Pluspoints into my account for 2020. Should these already be posted?

I didn't fly that much in 2019, no need since I have lifetime GS. But in the past I have received 6 GPUs at the start of each year. Has there been any change in GS automatically getting the GPU/PP as part of requalification, regardless of whether you met the 1K requirements?


Originally Posted by WineCountryUA (Post 31917659)
Lifetime benefits have posted as late as the 2nd or 3rd week of January.
Have not seen any reports of any Lifetime benefits have yet posted this year.

I am lifetime GS and also have more than 100K PQM in 2019. I have not received the 1K (6 GPU) Plus Points yet.

lm9aq Jan 8, 2020 1:07 am

GS benefits for non-US citizens
 
Entering my 3rd consecutive year as GS. For the benefit of others here are my observations on real life benefits. They are based on my travel habits as a non-US citizen without Global Entry..




REAL BENEFITS I ACTUALLY USE

1) Award Travel

There are some complex discussions in this forum about benefits you can extract if you call GS hotline. Perhaps I have something to learn here, but in the past few years I have benefited by getting instant PN confirmed upgrades for my wife by purchasing economy with cash and using GPUs (now Plus Points). No issues other than I think United could obviously be more generous with PN inventory




2) LHR lounge

I've never seen anyone write about this here, but as somebody who does LHR to EWR or SFO a couple of times a year, it's a real benefit that's not published

.the former Global First (now Global Services) lounge is the BEST airport lounge I use anywhere.. silent, just a handful of customers and pretty much 1:1 staff to customer ratio, great food and premium beverages it surpasses even Singapore 1st lounges. Always a pleasure to fly from LHR as GS




3. They treat you quite well

I say "quite well" because it depends where in the world you are. Reality check: GS does a pretty good job at being consistent globally but it is not a truly Global Service. US hubs, LHR, Tokyo and HKG give you the sense that they are taking special care and seeking your feedback more so than other parts of the world. I call out LHR again here as in my experience they are the best for GS, even better than US hubs. They are much more subtle and precise in every detail of customer care







4) Flying into US hubs

I don't live in the US but I've always benefited from getting personal help at EWR and SFO for going through security. As I am not a US citizen and don't have Global Entry, GS enables me to skip the queue and go straight to the front of the regular security queue. This is a benefit I use on every trip to US








BENEFITS I DON'T USE

Tarmac transfer has to be called out here. I've never experienced it or perhaps I am just too sensible in organizing my flight schedule. However, I call it out because United used it prominently in their marketing of GS, but as of 2020 they have dropped it




BENEFITS MISSING

So you are GS.. by definition their most valuable customer, but even if you buy a First Class ticket on domestic there is no automatic lounge access unless you buy a United Club membership or have the right credit card. And if you are not a US citizen like me, your only choice is to buy a United Club membership which is outrageous as you have already spent thousands. If GS is truely an unpublished invite only club, United need to wake up and offer GS "free" not as a discounted membership.




CONCLUSION

Anyway, I hope above is of some help to GS who are not US based, and also a reality check for those who are new to GS

HeadInTheClouds Jan 8, 2020 5:16 am


Originally Posted by physioprof (Post 31915162)
Just got off with GS agent after trying to get companion saver first on two non-stop domestic one-way paid first tickets, AAA-BBB & BBB-AAA, separated by three days. After she did AAA-BBB, I gave her the PNR for BBB-AAA & she goes, "Oh, that's the return. As of December 12, we can only force saver for one way of a round-trip." So I said, "That's not a return of a round-trip ticket; it's a distinct one-way flight." So she goes, "I've got to call the global services benefits specialist. Please hold." Ten minutes later she comes back & says, "Even though two one-way tickets, according to GS specialist this is a return trip and only one way can force saver."

I didn't attempt a legalistic discussion of how to unambiguously define a particular one-way ticket as a "return". If this is really the new rule, it sucks.

This to me is likely a dealbreaker if it sticks. Plus it feels arbitrary, unnecessary and weird. All I do are domestic one way full fare F tickets. Between cities that DL and AA fly nonstop while UA does not. The ability to bring my spouse along on these flights, which are connecting by definition because I chose UA, are by far the main benefit that keeps me on UA. Strip this away and there really is much less point to the whole thing, esp at 3MM and 1K lifetime.


All times are GMT -6. The time now is 8:52 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.