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Consolidated Global Services Thread: Benefits, Questions, Experiences [2020]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2020]

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Old Jan 26, 20, 10:43 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).

GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.


Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number, ​usually answered on the first ring, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and now prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
Additional Known Award and Upgrade Benefits (many unpublished)

All benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy.
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will got give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per ticket. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Dec 31, 19, 8:48 am
  #1  
Original Poster
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.1MM LT-GS; AA1MM; Amtrak S+; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 3,871
Consolidated Global Services Thread: Benefits, Questions, Experiences [2020]

Happy 2020 everyone! Here's the 2020 thread continued from the 2019 thread.
AugustusM likes this.
wxguy is offline  
Old Dec 31, 19, 8:56 am
  #2  
 
Join Date: Mar 2017
Location: West Orange, NJ
Programs: UA GS, HH Diamond, Hertz Pres.
Posts: 563
Originally Posted by wxguy View Post
Happy 2020 everyone! Here's the 2020 thread continued from the 2019 thread.
Thanks for kicking this off. You may want to edit the wiki to change the RPU/GPU references to points and their values.
wxguy likes this.
AugustusM is offline  
Old Dec 31, 19, 9:19 am
  #3  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,117
thanks for taking the lead
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manstein58 is offline  
Old Dec 31, 19, 9:57 am
  #4  
 
Join Date: Feb 2003
Posts: 3,657
Was just charged 28k for a (forced) companion FC one way mileage ticket onto a domestic flight I was traveling on in a paid F fare. Never been charged anything other than 25k in the past for this, including one I booked just a few days ago.
HeadInTheClouds is offline  
Old Dec 31, 19, 10:10 am
  #5  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services, Marriott Titanium
Posts: 8,591
3 non-status pax waitlisted with GS PP.

J9 Z9 P7 PN0 at T-72. They are on top of the waitlist.

Can GS call to manually push through the upgrades?

I am still not clear about the T-72 rule.
kb1992 is offline  
Old Dec 31, 19, 10:10 am
  #6  
Original Poster
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.1MM LT-GS; AA1MM; Amtrak S+; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 3,871
Originally Posted by HeadInTheClouds View Post
Was just charged 28k for a (forced) companion FC one way mileage ticket onto a domestic flight I was traveling on in a paid F fare. Never been charged anything other than 25k in the past for this, including one I booked just a few days ago.
Sounds like the +3K "close in booking fee" that was instituted a few months ago. Yeah, I know -- GS/1K are supposed to be exempt from CIBFs, but I guess they only mean $ and not miles.
wxguy is offline  
Old Dec 31, 19, 10:15 am
  #7  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 3,818
Originally Posted by wxguy View Post
Sounds like the +3K "close in booking fee" that was instituted a few months ago. Yeah, I know -- GS/1K are supposed to be exempt from CIBFs, but I guess they only mean $ and not miles.
Yup, UA was basically targeting top tier elites and Club cardholders with the mileage close-in surcharge.
ctownflyer is online now  
Old Dec 31, 19, 10:52 am
  #8  
 
Join Date: May 2019
Posts: 251
Originally Posted by kb1992 View Post
3 non-status pax waitlisted with GS PP.

J9 Z9 P7 PN0 at T-72. They are on top of the waitlist.

Can GS call to manually push through the upgrades?

I am still not clear about the T-72 rule.
Yes.
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united 1k flyer is offline  
Old Dec 31, 19, 2:01 pm
  #9  
 
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 820
Originally Posted by kb1992 View Post
3 non-status pax waitlisted with GS PP.

J9 Z9 P7 PN0 at T-72. They are on top of the waitlist.

Can GS call to manually push through the upgrades?

I am still not clear about the T-72 rule.
Originally Posted by united 1k flyer View Post
Yes.
GS must be traveling together to force through T-72.
npei is offline  
Old Dec 31, 19, 3:29 pm
  #10  
 
Join Date: Dec 2015
Programs: UA GS/Marriott Ambassador Elite
Posts: 167
Originally Posted by npei View Post
GS must be traveling together to force through T-72.
not the case, I think some agents are saying that but others are allowing it. If you get one that says no just HUCA
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eric.chen3742 is offline  
Old Dec 31, 19, 4:10 pm
  #11  
 
Join Date: Jun 2015
Location: SFO
Programs: UA GS
Posts: 19
Originally Posted by eric.chen3742 View Post
not the case, I think some agents are saying that but others are allowing it. If you get one that says no just HUCA
True. I called for my daughter travelling alone ORD-SFO, first agent "can't do that anymore". HUCA and second agent "no problem".
bslepko is online now  
Old Dec 31, 19, 5:27 pm
  #12  
 
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 820
Originally Posted by eric.chen3742 View Post
not the case, I think some agents are saying that but others are allowing it. If you get one that says no just HUCA
Originally Posted by united 1k flyer View Post
Yes.
Originally Posted by npei View Post
GS must be traveling together to force through T-72.
Thanks for correction. Good to know its still possible, i tried several HUCA before success just now.
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npei is offline  
Old Dec 31, 19, 10:18 pm
  #13  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 1,403
Originally Posted by wxguy View Post
Sounds like the +3K "close in booking fee" that was instituted a few months ago. Yeah, I know -- GS/1K are supposed to be exempt from CIBFs, but I guess they only mean $ and not miles.
Yes, that is exactly what is happening. I changed an award flight after the changes went took effect and I had to pay an additional 3000 miles because the new departure was within a week. Basically the close-in booking fee has become a mileage surcharge and everyone needs to pay it.

Funny how UA was able to announce the at-the-time upcoming "positive" change of dropping in close-in booking fees yet managed to neglect announcing that all MP members would be subject to a mileage surcharge instead. Such a misleading announcement would be no surprise during the Smisek era but it is disappointing to hear it now.
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uanj is offline  
Old Jan 1, 20, 3:06 pm
  #14  
 
Join Date: Feb 2003
Posts: 3,657
Originally Posted by HeadInTheClouds View Post
Was just charged 28k for a (forced) companion FC one way mileage ticket onto a domestic flight I was traveling on in a paid F fare. Never been charged anything other than 25k in the past for this, including one I booked just a few days ago.
Just did another one now that is 17 days out. It came back as 27.5k miles. Not a huge deal at the moment, but clearly the clean 25k saver first class domestic ticket is no more and some form of dynamic pricing is now at play here.
HeadInTheClouds is offline  
Old Jan 2, 20, 1:14 pm
  #15  
 
Join Date: Jan 2013
Location: DEN, GOT
Programs: UA GS
Posts: 55
Originally Posted by HeadInTheClouds View Post
Just did another one now that is 17 days out. It came back as 27.5k miles. Not a huge deal at the moment, but clearly the clean 25k saver first class domestic ticket is no more and some form of dynamic pricing is now at play here.
Within 30 days or so you will pay a "close in booking fee" in miles. That's the extra 2.5K miles you see over the 25K. Look 30 days out and you should see the 25K awards.
YumYumcake is offline  

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