Nov 2, 2019, 11:43 pm
Last edit by: zebranz
So, is anything happening with this? Just curious (Oct 3, 2019)
If you paid cash for a lifetime Club membership and would like to join a potential class action due to this material change, please post your username here:
ctownflyer
hog Heaven
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Buster CT1K
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zebranz
If you received a lifetime Club membership from the UA MM program and would like to join a potential class action, please post your username here:
deek
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seacarl
Related thread: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) Original thread -- focused on the basic access issue, most lifetime membership posts have been moved to this lifetime thread
If you paid cash for a lifetime Club membership and would like to join a potential class action due to this material change, please post your username here:
ctownflyer
hog Heaven
AAdmiral
nsx + 1
RichardInSF
Sykes
soartoday
lax2jfk2lax
libuser + 1
Xyzzy + 1
Buster CT1K
1K Student
Elitefreak
flyer austin + 1 (wiki-restricted member, added by IAH-OIL-TRASH)
Radonc1 + 1 (not a FT member but has LT membership)
Halo117
mikey
Mnmag
Vulcan
lateacher
kmersh
MazdaMP
bajong
sandiego1k
thesilb
HnlJay
nachosdelux
wtigerFF
a1bengal
benolaa
LeslieandDiane
SPN Lifer +1
YRKInsider
texd
IAHtraveler
nzpilot
zebranz
If you received a lifetime Club membership from the UA MM program and would like to join a potential class action, please post your username here:
deek
honmani2
lax2jfk2lax (recd 2nd lifetime for hitting 2MM which I gifted)
seacarl
Related thread: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) Original thread -- focused on the basic access issue, most lifetime membership posts have been moved to this lifetime thread
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner)
Nov 12, 2019, 7:24 pm
#811
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,527
https://www.transportation.gov/sites...al20130530.pdf
The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure time.
Nov 12, 2019, 7:42 pm
#812
Join Date: Nov 2017
Posts: 3,359
The most telling thing will be if any law firm is willing to take up the class action on a consignment basis (i.e. you don't pay the law firm unless you win). If you can cross that hurdle then it means that the lawyers think you have a strong case (why else would they put all their resources on the line?)
-James
Nov 12, 2019, 8:12 pm
#813
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
Do you honestly think that if the numbers are low, they're going to reverse course and say "our bad, you all now can have access?" I think that's about as naïve as you can possibly get. What they're looking for is a way to justify what they did, but they have absolutely no intention of changing.
I think that we should still complain to whomever we can when we are flying UA/*A and at the UC’s.
Last edited by SS255; Nov 13, 2019 at 9:09 am
Nov 13, 2019, 12:30 am
#814
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,681
Because UA is following the guidance of the DOT?
https://www.transportation.gov/sites...al20130530.pdf
https://www.transportation.gov/sites...al20130530.pdf
Nov 13, 2019, 2:37 am
#815
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,356
D'ya know, sometimes you just have to honour what you said you were going to do and admit a mea culpa. But when their egos are the sizes of solar systems there is no backing down. I would trust them as far as I could drop kick a moose.
Nov 13, 2019, 6:00 am
#816
Join Date: Feb 2006
Location: Verdi, NV, SFO & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + AS Gold + Marriott Titanium + Hilton Gold. Recovering UA Plat. LT lounge AA+DL+UA
Posts: 3,823
I agree that there are certain people in very high positions at UA (possibly just one person) who have absolutely no intention of changing their mind. But I also believe there are a number of good, influential people at UA who think what they are doing is not right, and are powerless to do anything about it.
Might we be more effective if we can figure out which executive is either the blocking force, or the key decision maker? It probably is not the CEO. Is it Toby Enqvist? Someone else?
PS: Mods please feel free to redact executive names if you feel this violates a community norm. Know we are not suppose to name front line employees, but that there is a different standard for execs.
Nov 13, 2019, 6:04 am
#817
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,356
This scenario seems totally plausible. My sense is that at Delta there was one key decision maker (Sandeep Dube) who made the argument that Delta wants to be viewed as a premium brand which means that removing access benefits from lifetime members would undermine this proposition...and that AA followed in line. His analog at AA used to be Maya Liebmann, but she moved from AC to The Club; not sure who replaces her.
Might we be more effective if we can figure out which executive is either the blocking force, or the key decision maker? It probably is not the CEO. Is it Toby Enqvist? Someone else?
Might we be more effective if we can figure out which executive is either the blocking force, or the key decision maker? It probably is not the CEO. Is it Toby Enqvist? Someone else?
PS: Mods please feel free to redact executive names if you feel this violates a community norm. Know we are not suppose to name front line employees, but that there is a different standard for execs.
Nov 13, 2019, 7:17 am
#818
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,527
I am aware of the DOT rules. However the DOT just sets minimum requirements; airlines are allowed to do more than the DOT requires. The issue is that the website will regurgitate the 24 hour flexible booking policy rule when purchasing a flight that departs less than 7 days from the time of booking, and (at least in some cases) UA strictly enforces the DOT rules. In other words, the website says it's safe to book because you can cancel within 24 hours, but this is in fact not the case. UA's not running afoul of DOT rules but is probably running afoul of some FTC truth in advertising guideline when it does this. Similarly, if all of you who bought lifetime Club memberships reasonably believed that you could use the Clubs any time, even when not flying UA/*A, well, you might have a case. But I wouldn't expect your lifetime memberships to stand if you take UA to small claims and win.
https://www.united.com/ual/en/us/fly...ng-policy.html
United's 24-hour flexible booking policy allows the flexibility to make changes to select reservations within 24 hours of purchasing your ticket, without incurring change fees if you made your purchase one week or more prior to the original scheduled departure flight. This includes canceling your reservation and requesting a 100 percent refund of the ticket price. Although Basic Economy reservations are not eligible for changes within 24 hours, they are still eligible for a full refund if you cancel within 24 hours and you made your purchase one week or more prior to the original scheduled departure flight.
Suing for truth in advertising? Come on now. Do you want UA to spell out every single word on the same page? Design matters, which is why UA has a separate T&C section with additional details.
Nov 13, 2019, 9:36 am
#820
Join Date: Nov 2017
Posts: 3,359
Nov 13, 2019, 10:10 am
#821
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
The person with 5 total posts on FT and a join date of this month? Versus a person with over 1,000 posts and 20 years on FT?
Nov 13, 2019, 10:33 am
#824
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Nov 13, 2019, 10:38 am
#825
Join Date: Nov 2017
Posts: 3,359
We have been deliberating over this topic for ages and I suspect many in the community just want to get the ball rolling. The time for contemplating, debate and discussion are over (we've had over a year for that!)
As they say in my home country Give'er
Safe Travels,
James