Jan 21, 2019, 2:25 pm
Last edit by: WineCountryUA
Related threads
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - Polaris Business
Feb 11, 2019, 9:41 pm
#151
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
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Posts: 21,166
Seeing this, for sure my TPAC Star Alliance flights will be on ANA from now. (Though I'll probably lean even heavier to sticking with JAL as ANA is also on a downward trajectory)
Feb 11, 2019, 10:38 pm
#152
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
It’s quite interesting that the airline eliminated the mid-Galley position on the 789, which has 48 J seats, and kept it on the 77W which has 60, and the 788 has 36 J seats. One FA friend shares with me today that the 789 Galley position has become the most undesirable, with the 77W suddenly the most, given the Galley FA/PAX ratios.
Feb 11, 2019, 10:47 pm
#153
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
The 77W has kept the mid-galley position in Polaris, so this is one instance where the staffing positions didn’t change Feb 1. One FA position was taken out of Y.
It’s quite interesting that the airline eliminated the mid-Galley position on the 789, which has 48 J seats, and kept it on the 77W which has 60, and the 788 has 36 J seats. One FA friend shares with me today that the 789 Galley position has become the most undesirable, with the 77W suddenly the most, given the Galley FA/PAX ratios.
Feb 11, 2019, 11:19 pm
#155
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
Correct ... the Galley FA on SFO-SYD was running between both galleys, and said it is very stressful. The 763 at 30J is manageable, like the 77W. Apparently the high-density 763/48J will also run with one Galley FA and production-line service flow.
Feb 12, 2019, 10:14 am
#156
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
I reiterate the importance of passengers writing in to complain about this absurd service flow after each Polaris flight. The company clearly does not care about feedback from its employees, as there's no way this scheme was actually developed with input from frontline staff.
It's a boneheaded cut that makes employees miserable, cheapens the product as compared to its competition, and frustrates passengers. Just stupid all around.
Last edited by EWR764; Feb 12, 2019 at 10:24 am
Feb 12, 2019, 10:17 am
#157
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Hopefully, this entire szenario / FA complaints is not resulting in a reduction of J-seats in the end!
Feb 12, 2019, 12:13 pm
#158
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Feb 12, 2019, 3:08 pm
#159
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,332
Change I don't Like
I flew this past weekend on IAD-PEK 788 and experienced the "new and enhanced" services for the first time.
The portion is clearly smaller and the presentation is awful. Pictures say it for me. I removed the vegetable and noodles to show the actual amount of chicken served on the plate. The mount of chicken served is just embarrassing! The noodle was overheated and became dry and hard to chew.
Service was slower than before. I cannot confirm but it seems one FA short in the Polaris cabin. I was in row 4 and I noticed more FA foot traffic between the two galleys during meal services moving food around.
The portion is clearly smaller and the presentation is awful. Pictures say it for me. I removed the vegetable and noodles to show the actual amount of chicken served on the plate. The mount of chicken served is just embarrassing! The noodle was overheated and became dry and hard to chew.
Service was slower than before. I cannot confirm but it seems one FA short in the Polaris cabin. I was in row 4 and I noticed more FA foot traffic between the two galleys during meal services moving food around.
Last edited by UA_Flyer; Feb 12, 2019 at 7:20 pm
Feb 12, 2019, 4:47 pm
#160
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Join Date: Feb 2007
Location: Los Angeles / Basel
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Posts: 26,926
That food looks so nasty.
Feb 12, 2019, 4:55 pm
#161
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
They cut the mid-galley position here, keeping only the forward galley. There isn’t the storage in one galley for all 36 passengers plus crew meals, however, so they need to keep running between the two. There are four FAs total now for the 788 in J (as opposed to the old five and previously six when the 788 was launched) ... 1 x Galley, 2 x Aisle, 1 x Purser/Aisle.
Feb 12, 2019, 4:58 pm
#162
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Feb 12, 2019, 5:04 pm
#163
Join Date: May 2004
Programs: LX Senator; AF Platinum and Club 2000; AA Platinum for life (former EXP)
Posts: 494
These photos should be used in a marketing campaign by a UA competitor. Fly us for real food, or fly UA for this slop.
Feb 12, 2019, 5:11 pm
#164
Join Date: Feb 2015
Programs: united
Posts: 1,636
United is so strange. I can see an airline pursuing a strategy of luxurious service in international J. I can also see an airline pursuing a strategy of just being adequate and keeping costs under control.
What I don't see the value of is this constant push-pull, where service yo-yo's up and down.
What I don't see the value of is this constant push-pull, where service yo-yo's up and down.
Feb 12, 2019, 5:17 pm
#165
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
United is so strange. I can see an airline pursuing a strategy of luxurious service in international J. I can also see an airline pursuing a strategy of just being adequate and keeping costs under control.
What I don't see the value of is this constant push-pull, where service yo-yo's up and down.
What I don't see the value of is this constant push-pull, where service yo-yo's up and down.