Premium Plus (Premium Economy) seats and Experience
#1411
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I had this issue when I took the bait for a $300 upgrade to PP on an upcoming HND-IAD flight. (not DOD - more than a month before the flight) Since the previous day, the same upgrade was pricing at around $1000.00, this seemed like a good deal.
After purchasing the upgrade, the website prompted me to select a seat, but upon seat selection I was again prompted to pay the $300. Since I had not gotten an email confirmation of the upgrade (I usually get such emails instantly) I thought maybe my original upgrade purchase had not gone through, so I paid again and immediately received the email confirmation. However, about 15 minutes later I received a second email confirming the purchase, and when I checked my credit card, I saw that I had indeed been double charged. Stupid error on my part, but a call to customer service had the issue resolved right away and the second charge was reversed.
After purchasing the upgrade, the website prompted me to select a seat, but upon seat selection I was again prompted to pay the $300. Since I had not gotten an email confirmation of the upgrade (I usually get such emails instantly) I thought maybe my original upgrade purchase had not gone through, so I paid again and immediately received the email confirmation. However, about 15 minutes later I received a second email confirming the purchase, and when I checked my credit card, I saw that I had indeed been double charged. Stupid error on my part, but a call to customer service had the issue resolved right away and the second charge was reversed.
I figured something was wrong so I went all the way back to the view all trips page and went forward into the itinerary from there. After choosing view/change seats, our seats were already shown as in PP but not where we wanted but could change without getting the upgrade prompt again.
Lame that UA's programmers got that wrong and you had to call UA to get un-charged. If the link doesn't work right to go and change your seats, they shouldn't put it on the success page in the first place.
David
#1412
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
Last Oct. I was in 20B on a 787-10 and was not bothered by the lav. There's a curtain, and if I recall correctly, the lav door opens forward, not on the main aisle. I don't really remember much in terms of noise -- maybe one could hear the vacuum flush briefly, clearly it wasn't bothersome enough to stick as a memory. Most of the 10 or so PE people on our aisle used the Polaris lav, FAs never said a word about it, but people were discrete and never formed a line.
Leg room was good, and I'm 6'2" and like to cross my legs so was glad to be in that seat since there's no reclined seatback in the way.
Leg room was good, and I'm 6'2" and like to cross my legs so was glad to be in that seat since there's no reclined seatback in the way.
It really only becomes an issue on the 767-400 where the J pax to lav ratio is already 17. That plane needed a front lav only for Polaris in the worst way during the retrofit
#1413
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Daytime EWR-LHR in Premium Plus
Dear all,
would love thoughts on the daytime flight to Europe in PP in the 777.
I’m spoiled in that I haven’t flown anything less than business internationally in over 30 years.
that said, a short daytime flight seems more doable.
my concern is about (drum roll) …. The lav.
do I understand that PP doesn’t have a designated lav, and that pax are to use the Econ lavs? Is that is correct, what are peoples’ experiences with lines at the lavs?
1st world problem. But I’d love wisdom from the sages!
would love thoughts on the daytime flight to Europe in PP in the 777.
I’m spoiled in that I haven’t flown anything less than business internationally in over 30 years.
that said, a short daytime flight seems more doable.
my concern is about (drum roll) …. The lav.
do I understand that PP doesn’t have a designated lav, and that pax are to use the Econ lavs? Is that is correct, what are peoples’ experiences with lines at the lavs?
1st world problem. But I’d love wisdom from the sages!
#1414
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
That’s correct you are supposed to use the economy facilities.
On the 767 there is a J one right in front of you and in practice many use that especially if carts are out. I have never seen a crew member challenge it. On the 777 I believe you’d need to walk through a J cabin and the middle Y one isn’t so far back.
it’s not likely to be a big deal in my opinion and for a daytime flight Premium Economy is a decent option for the right price. Most carriers have the same rule for premium economy though from memory I think virgin Atlantic may have dedicated facilities.
On the 767 there is a J one right in front of you and in practice many use that especially if carts are out. I have never seen a crew member challenge it. On the 777 I believe you’d need to walk through a J cabin and the middle Y one isn’t so far back.
it’s not likely to be a big deal in my opinion and for a daytime flight Premium Economy is a decent option for the right price. Most carriers have the same rule for premium economy though from memory I think virgin Atlantic may have dedicated facilities.
#1415
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
That’s correct you are supposed to use the economy facilities.
On the 767 there is a J one right in front of you and in practice many use that especially if carts are out. I have never seen a crew member challenge it. On the 777 I believe you’d need to walk through a J cabin and the middle Y one isn’t so far back.
it’s not likely to be a big deal in my opinion and for a daytime flight Premium Economy is a decent option for the right price. Most carriers have the same rule for premium economy though from memory I think virgin Atlantic may have dedicated facilities.
On the 767 there is a J one right in front of you and in practice many use that especially if carts are out. I have never seen a crew member challenge it. On the 777 I believe you’d need to walk through a J cabin and the middle Y one isn’t so far back.
it’s not likely to be a big deal in my opinion and for a daytime flight Premium Economy is a decent option for the right price. Most carriers have the same rule for premium economy though from memory I think virgin Atlantic may have dedicated facilities.
UA should ONLY be doing that on the 787-10, 767-400 (where the lavs are literally behind the emergency exits O is supposed to use and the lav lights are in the front of the O cabin) and the Hi J 767-300
Eva Air, NZ each have dedicated lavs for O
#1416
Join Date: Apr 2000
Posts: 3,126
Yes, you use the economy lavs. I've flown this flight in PP twice since it switched to the 777. I don't remember there ever being a problem. There are 5 lavs for 226 seats, which is pretty good compared to many other aircraft.
#1417
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,523
Not sure O is really supposed to use the J lavs on the AA 77W. There's 4 lavs located between O/J (2 across from one another on each aisle for those not familiar), and the curtain between the two cabins was set up (or at least used to be) such that J got the 2 outside ones, and O got the inside ones.
#1418
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,228
I think east coast to Europe flights are the sweet spot for premium economy, especially if you can get a daytime flight heading over and back. If the upcharge from economy is a few hundred dollars it’s a no brainer.
I just got off a SIN-NRT flight in premium Econ on NH and it was perfect for a trip of that length. I’d suggest biz on anything over 8-9 hours though. I had the misfortune of taking UA premium economy for 13+ hours to Asia last year and I’ll pay for biz in the future.
I just got off a SIN-NRT flight in premium Econ on NH and it was perfect for a trip of that length. I’d suggest biz on anything over 8-9 hours though. I had the misfortune of taking UA premium economy for 13+ hours to Asia last year and I’ll pay for biz in the future.
#1419
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
I think east coast to Europe flights are the sweet spot for premium economy, especially if you can get a daytime flight heading over and back. If the upcharge from economy is a few hundred dollars it’s a no brainer.
I just got off a SIN-NRT flight in premium Econ on NH and it was perfect for a trip of that length. I’d suggest biz on anything over 8-9 hours though. I had the misfortune of taking UA premium economy for 13+ hours to Asia last year and I’ll pay for biz in the future.
I just got off a SIN-NRT flight in premium Econ on NH and it was perfect for a trip of that length. I’d suggest biz on anything over 8-9 hours though. I had the misfortune of taking UA premium economy for 13+ hours to Asia last year and I’ll pay for biz in the future.
#1420
Join Date: Aug 2002
Location: San Francisco
Posts: 2,350
I am trying to decide between UA or NH in Premium Economy for SFO-TYO:
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
Any input? (I do prefer to arrive in HND but will forgo that if UA's PE seat comfort is not as good.) Price is the same for both options.
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
Any input? (I do prefer to arrive in HND but will forgo that if UA's PE seat comfort is not as good.) Price is the same for both options.
#1421
Join Date: Dec 2014
Posts: 748
I am trying to decide between UA or NH in Premium Economy for SFO-TYO:
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
Any input? (I do prefer to arrive in HND but will forgo that if UA's PE seat comfort is not as good.) Price is the same for both options.
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
Any input? (I do prefer to arrive in HND but will forgo that if UA's PE seat comfort is not as good.) Price is the same for both options.
If you are not concerned about crediting toward lifetime miles, ANA is probably the better choice.
#1422
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
I am trying to decide between UA or NH in Premium Economy for SFO-TYO:
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
NH: SFO-NRT 77W 3 rows 2-4-2, day flight
UA: SFO-HND 777 3 rows 2-4-2, day flight
I flew NH on the same route and same aircraft a couple of months ago and was happy with it. The seat was comfortable and the recline was good enough for a day flight. The food was excellent (really delicious and beautiful VLML and VGML meals). Service was of course great.
No experience on UA premium economy. I'm mostly interested in seat comfort (especially the amount of recline); I know UA's service and food will not be as good.
On its own the UA Premium Economy overall product is quite reasonable. If legrest is a factor try for the front row.
#1423
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
IMO the ANA seat is nicer and you will have better food and service, as you already have observed. UA really does classify PE as economy in terms of service. If you want anything on UA you'll either need to hit the call button or walk back to the rear galley. ANA will also handle your special meal request better, putting a sticker on your seat with your special meal.
If you are not concerned about crediting toward lifetime miles, ANA is probably the better choice.
If you are not concerned about crediting toward lifetime miles, ANA is probably the better choice.
#1424
Join Date: Aug 2002
Location: San Francisco
Posts: 2,350
Thanks for all the input on NH vs. UA premium economy. I will most likely pick the one with better seat recline: UA's website states 6 inches, while NH says 114.5 degrees. Another website states that NH recline is 20cm (or 7.87 inches).
I'm trying to convert inches to degrees for a comparison, but so far I haven't been able to find an easy formula to do so. One place online says that 6 inches = 98.5 degrees. If that's true, 114.5 degrees should be around 7 inches (or 17.8 cm).
Another online answer:
if seat is 30 inches high and declines from 100 to 118 degrees,
= 30 x (cos(100 degrees) - cos(118 degrees))
= 30 x (-0.1736482 - -0.469472)
= 8.8747 inches
Not sure if the above formula is correct or how to apply it. It assumes a seat height of 30 inches, and why does the decline start at 100 degrees instead of 90 degrees?
Does anyone know if there's an easier way to compare seat recline inches vs. degrees?
BTW, I was not aware that UA PE (int'l) gets a J meal.
I'm trying to convert inches to degrees for a comparison, but so far I haven't been able to find an easy formula to do so. One place online says that 6 inches = 98.5 degrees. If that's true, 114.5 degrees should be around 7 inches (or 17.8 cm).
Another online answer:
if seat is 30 inches high and declines from 100 to 118 degrees,
= 30 x (cos(100 degrees) - cos(118 degrees))
= 30 x (-0.1736482 - -0.469472)
= 8.8747 inches
Not sure if the above formula is correct or how to apply it. It assumes a seat height of 30 inches, and why does the decline start at 100 degrees instead of 90 degrees?
Does anyone know if there's an easier way to compare seat recline inches vs. degrees?
BTW, I was not aware that UA PE (int'l) gets a J meal.
#1425
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
Thanks for all the input on NH vs. UA premium economy. I will most likely pick the one with better seat recline: UA's website states 6 inches, while NH says 114.5 degrees. Another website states that NH recline is 20cm (or 7.87 inches).
I'm trying to convert inches to degrees for a comparison, but so far I haven't been able to find an easy formula to do so. One place online says that 6 inches = 98.5 degrees. If that's true, 114.5 degrees should be around 7 inches (or 17.8 cm).
Another online answer:
if seat is 30 inches high and declines from 100 to 118 degrees,
= 30 x (cos(100 degrees) - cos(118 degrees))
= 30 x (-0.1736482 - -0.469472)
= 8.8747 inches
Not sure if the above formula is correct or how to apply it. It assumes a seat height of 30 inches, and why does the decline start at 100 degrees instead of 90 degrees?
Does anyone know if there's an easier way to compare seat recline inches vs. degrees?
BTW, I was not aware that UA PE (int'l) gets a J meal.
I'm trying to convert inches to degrees for a comparison, but so far I haven't been able to find an easy formula to do so. One place online says that 6 inches = 98.5 degrees. If that's true, 114.5 degrees should be around 7 inches (or 17.8 cm).
Another online answer:
if seat is 30 inches high and declines from 100 to 118 degrees,
= 30 x (cos(100 degrees) - cos(118 degrees))
= 30 x (-0.1736482 - -0.469472)
= 8.8747 inches
Not sure if the above formula is correct or how to apply it. It assumes a seat height of 30 inches, and why does the decline start at 100 degrees instead of 90 degrees?
Does anyone know if there's an easier way to compare seat recline inches vs. degrees?
BTW, I was not aware that UA PE (int'l) gets a J meal.