Nov 4, 2018, 10:34 am
Last edit by: WineCountryUA
Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance™ or a contracted partner operated flights.
"Contracted partner" appears to refer to non *A partners and those flights will need to be on a UA ticket to qualify.
*A partner flights also qualify even if not on a UA ticket.
"Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights" appears to mean that passengers are only permitted to access the United Club at the airport(s) at which their same-day flight either arrives or departs.
This requirement also applies to guest(s).
This thread has had two parallel discussions, which will become even more confusing as the new UC access policy is implemented, so the original thread has been split into two separate threads.
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)
Mar 30, 2022, 3:40 pm
#406
Join Date: May 2012
Programs: UA
Posts: 1,098
All UCs are also arrival lounges for UA *G, premium cabins, and club members; the only arrival "restriction" is that there it is up to the passenger to get airside if you need to clear immigration/customs/etc.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
Last edited by thejaredhuang; Mar 30, 2022 at 4:23 pm
Mar 30, 2022, 4:19 pm
#407
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Gold Star, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,692
All UCs are also arrival lounges for *G, premium cabins, and club members; the only arrival "restriction" is that there it is up to the passenger to get airside if you need to clear immigration/customs/etc.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
Mar 30, 2022, 5:05 pm
#409
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,684
All UCs are also arrival lounges for UA *G, premium cabins, and club members; the only arrival "restriction" is that there it is up to the passenger to get airside if you need to clear immigration/customs/etc.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
https://www.united.com/ual/en/us/fly...es/access.html
Did they already use the UC pass in SFO? Just checking, but you can't use the same pass twice. If it was a fresh pass, then it was just a mistake by the dragon and a supervisor should have been able to clear it with no issue.
Apr 9, 2022, 12:51 am
#410
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
United Club Access 016 Hawaiian Airlines
Hello,
I’m stuck with crappy Wi-Fi at the Sheraton Waikiki which seems to also block access to FlyerTalk. Not sure which side is doing the blocking but I’m using single bar mobile to write this.
I booked HNL to OGG on Hawaiian Airline via United and my ticket is 016, under the “contracted carrier” clause, can I access the club with my UC membership?
I’m stuck with crappy Wi-Fi at the Sheraton Waikiki which seems to also block access to FlyerTalk. Not sure which side is doing the blocking but I’m using single bar mobile to write this.
I booked HNL to OGG on Hawaiian Airline via United and my ticket is 016, under the “contracted carrier” clause, can I access the club with my UC membership?
Apr 9, 2022, 4:23 am
#411
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,249
Hello,
I’m stuck with crappy Wi-Fi at the Sheraton Waikiki which seems to also block access to FlyerTalk. Not sure which side is doing the blocking but I’m using single bar mobile to write this.
I booked HNL to OGG on Hawaiian Airline via United and my ticket is 016, under the “contracted carrier” clause, can I access the club with my UC membership?
I’m stuck with crappy Wi-Fi at the Sheraton Waikiki which seems to also block access to FlyerTalk. Not sure which side is doing the blocking but I’m using single bar mobile to write this.
I booked HNL to OGG on Hawaiian Airline via United and my ticket is 016, under the “contracted carrier” clause, can I access the club with my UC membership?
I don't think the 016 ticket stock is a factor. Let us know if you try and what the outcome is.
I think Flyertalk / Cloudflare has upped their blocking criteria. I am getting blocked intermittently from my work network, which never used to happen at all. Now regularly.
Hopefully they adjust soon. Very annoying.
Apr 9, 2022, 4:24 am
#412
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 7,082
My guess is no unless you have a UA flight on the same day.
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner)
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner)
Apr 9, 2022, 9:34 am
#415
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,153
First Class on Hawaiian HNL-OGG gets one into Hawaiian’s Pualani lounge (soda/coffee/juice/pretzels). Underwhelming experience. And it’s on the opposite end of the terminal complex (which is OK for a HA departure). If one is checking bags, it is sometimes worthwhile to buy up to First inter-island for the baggage allowance, lounge access, and the chance to prove one can guzzle a beer in 10 minutes between islands. Premier and Chase card bag fee waivers do not apply at Hawaiian check-in counters.
HNL—OGG does not get access w/ United Club card without same-day United or *A arrival or departure. Hawaiian is not *A partner. 016 ticket is irrelevant.
“Contracted carrier” means something like SkyWest, with UA-liveried planes, not Hawaiian.
Honolulu UC desk agents are very adept at turning away HA passengers who do not qualify - they see a lot of them. And it’s a long trudge back to the inter island terminal, although the wiki-wiki buses are running again with shut down of SafeTravels.
HNL—OGG does not get access w/ United Club card without same-day United or *A arrival or departure. Hawaiian is not *A partner. 016 ticket is irrelevant.
“Contracted carrier” means something like SkyWest, with UA-liveried planes, not Hawaiian.
Honolulu UC desk agents are very adept at turning away HA passengers who do not qualify - they see a lot of them. And it’s a long trudge back to the inter island terminal, although the wiki-wiki buses are running again with shut down of SafeTravels.
Last edited by IAH-OIL-TRASH; Apr 9, 2022 at 2:21 pm
Apr 9, 2022, 11:41 am
#416
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,879
May 4, 2022, 6:04 pm
#418
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Gold Star, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,692
Last edited by WineCountryUA; May 4, 2022 at 6:08 pm Reason: Removed duplicate lifetime member discussion
May 4, 2022, 7:23 pm
#419
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,247
Previous UC benefits, now gone
Regarding the 3 hour rule, how many people are camping out in the UC for more than 3 hours in their origination city or accessing the UC on arrival? I do see you can show up early if you claim you're standing by for an earlier flight. Eight hour connection? No problem. But finish a meeting early and head to the airport more then 3 hours before flight time with no earlier flight? Sit on the floor outside the UC so you can at least use the WiFi.
As for arrivals, if airline performance wasn't so undependable, I wouldn't feel the need to fly in for a client meeting early morning and work at the UC until time to leave for the meeting. Early hotel check-in isn't always an option. Also on an early morning departure from an airport with no UC and no/limited food in that airport or on board, being able to eat breakfast in the UC on arrival is useful. I don't do it a lot but count on it when needed on occasion.
Do you really want to add to the wait to get into a UC with lounge agents having to explain why someone is still 5 minutes too early to access the Club? Don't do it UA. You already charge enough for the membership or Chase card with membership. And what about other *A flyers and the restrictions those airlines will then put on UA flyers if UA limits their lounge access?
- Access to the UC even when not flying
- Access to the UC when flying another airline
- Amex and (former) US Airways Club tie-ins
Regarding the 3 hour rule, how many people are camping out in the UC for more than 3 hours in their origination city or accessing the UC on arrival? I do see you can show up early if you claim you're standing by for an earlier flight. Eight hour connection? No problem. But finish a meeting early and head to the airport more then 3 hours before flight time with no earlier flight? Sit on the floor outside the UC so you can at least use the WiFi.
As for arrivals, if airline performance wasn't so undependable, I wouldn't feel the need to fly in for a client meeting early morning and work at the UC until time to leave for the meeting. Early hotel check-in isn't always an option. Also on an early morning departure from an airport with no UC and no/limited food in that airport or on board, being able to eat breakfast in the UC on arrival is useful. I don't do it a lot but count on it when needed on occasion.
Do you really want to add to the wait to get into a UC with lounge agents having to explain why someone is still 5 minutes too early to access the Club? Don't do it UA. You already charge enough for the membership or Chase card with membership. And what about other *A flyers and the restrictions those airlines will then put on UA flyers if UA limits their lounge access?
Last edited by tarheelnj; May 4, 2022 at 7:34 pm Reason: spelling
