Nov 4, 2018, 10:34 am
Last edit by: WineCountryUA
Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights.
"Contracted partner" appears to refer to non *A partners and those flights will need to be on a UA ticket to qualify.
*A partner flights also qualify even if not on a UA ticket.
"Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights" appears to mean that passengers are only permitted to access the United Club at the airport(s) at which their same-day flight either arrives or departs.
This requirement also applies to guest(s).
This thread has had two parallel discussions, which will become even more confusing as the new UC access policy is implemented, so the original thread has been split into two separate threads.
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)
May 5, 2022, 5:26 am
#421
FlyerTalk Evangelist
Join Date: Aug 2015
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May 5, 2022, 7:39 am
#422
FlyerTalk Evangelist
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May 16, 2022, 2:32 pm
#423
Join Date: Jul 2006
Posts: 295
UC access on arrival
Aloha! I've seen conflicting information/stories about whether or not folks can utilize the United Club on arrival without any onward connections if they have a membership. I have plenty of trips where I connect from XXX-HNL and then switch over to Southwest for my onward connection to Hilo (it's often significantly cheaper - don't judge me!) and I always skip going to the club because I assumed I'd be denied access. After seeing some posts here, I believe that the official rule is that I should have access with my arriving boarding pass, however I know that what happens in reality often doesn't match policy. Can anyone clarify that they've successfully used the club on arrival with no onward connections?
Mahalo nui!
Mahalo nui!
May 16, 2022, 2:49 pm
#425
Join Date: Dec 2002
Location: SAN
Programs: UA-1K, AA-Gold, HH-Gold, MR - Gold, HY-Explorist
Posts: 222
Can't speak directly to the HNL club and whether they follow the posted rules, but I have stopped into a club many times in various spots across the domestic network to use a bathrrom or grab a drink or snack before heading out of the airport and have never been questioned with a club membership. That also applies for if you are traveling as an elite passenger on an international itinerary. The only time that arrival usage appears to be excluded is when your club access is based off being in a premium class on a Star Alliance (not United metal) flight and you are not elite or have a club membership. https://www.united.com/ual/en/us/fly...es/access.html
Jul 31, 2022, 7:51 am
#426
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
I have lounge membership... if I bring a guest, does the guest have to have a United ticket?
Last edited by WineCountryUA; Jul 31, 2022 at 10:45 am Reason: moved to subject thread
Jul 31, 2022, 8:34 am
#427
A FlyerTalk Posting Legend
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Location: GVA (Greater Vancouver Area)
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Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations.
Jul 31, 2022, 1:38 pm
#428
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,070
Oct 24, 2023, 4:13 pm
#429
Join Date: Jan 2023
Posts: 12
Access to LAX United Club
United Lounge Pass Rule: "United Club customers, including members and their guests, and one-time pass holders must provide a same-day boarding pass for travel on United, Star AllianceTM or a contracted partner operated flight for entry into all United Club locations."
First leg of PDX-BKK flight is with Alaska & arrives @ LAX at 7pm, but my connecting EVA flight to TPE leaves at 12:05 am. I would like to use my United Club lounge pass before that flight. However, although EVA is Star Alliance member, Alaska is not. Will I still be allowed to use my pass for that lounge? PDX-LAX is on EVA ticket. Does that count as a "contracted partner operated flight"? TIA!
First leg of PDX-BKK flight is with Alaska & arrives @ LAX at 7pm, but my connecting EVA flight to TPE leaves at 12:05 am. I would like to use my United Club lounge pass before that flight. However, although EVA is Star Alliance member, Alaska is not. Will I still be allowed to use my pass for that lounge? PDX-LAX is on EVA ticket. Does that count as a "contracted partner operated flight"? TIA!
Last edited by Simon Sky; Oct 24, 2023 at 4:29 pm
Oct 24, 2023, 5:19 pm
#431
Join Date: Jan 2023
Posts: 12
How so, given that my EVA flight leaves the next day at 12:05 am? Does my earlier Alaska flight from PDX to LAX (bought on my EVA ticket) count as a "contracted partner operated flight"? TIA!
Oct 24, 2023, 5:24 pm
#432
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,134
*Alounge access counts up to 5AM but not sure UA applies *A rules to One Time Passes (OTPs)
No
Oct 24, 2023, 6:27 pm
#433
Join Date: Jan 2023
Posts: 12
Oct 24, 2023, 6:48 pm
#434
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 67,134
Oct 24, 2023, 10:06 pm
#435
Join Date: Feb 2006
Location: Verdi, NV, SFO & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + AS Gold + Marriott Titanium + Hilton Gold. Recovering UA Plat. LT lounge AA+DL+UA
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