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iPhone iOS 12 with UA app issue - will not stay logged on!!

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iPhone iOS 12 with UA app issue - will not stay logged on!!

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Old Oct 4, 2018, 12:58 pm
  #91  
 
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357
iOS 12.1 beta 2 solved the lost reservations issue, but the logout issue remains.
Mrp Alert is offline  
Old Oct 4, 2018, 1:25 pm
  #92  
 
Join Date: Jan 2016
Posts: 622
I am getting logged out too. Other apps I use are experiencing very similar behavior, so I suspect an Apple bug may be in play here.
prometa is offline  
Old Oct 4, 2018, 4:22 pm
  #93  
Formerly UA Beta Insider
Company Representative, United Airlines
 
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
Hey everyone,

This issue has been addressed in the latest version of the United app (2.1.61), now available for download in the App Store. Appreciate you all reporting the issue and apologize for the inconvenience this may have caused.

UA Digital Insider
UA Digital Insider is offline  
Old Oct 4, 2018, 4:24 pm
  #94  
mr8
 
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Originally Posted by UA Digital Insider
Hey everyone,

This issue has been addressed in the latest version of the United app (2.1.61), now available for download in the App Store. Appreciate you all reporting the issue and apologize for the inconvenience this may have caused.

UA Digital Insider
Thank you!
mr8 is offline  
Old Oct 4, 2018, 4:31 pm
  #95  
 
Join Date: Oct 2018
Programs: United
Posts: 7
I joined just to reply to this thread - 1K/Million here. Just wrote in a second time (first got a form letter back). Half the time adding to apple wallet fails, so the only option is paper passes - hey, party like it's 1999 (without the comfortable roomy seats of course).

Absolutely unacceptable that this has been going on for two weeks without any update or response. None of the workarounds seem to work, and since the logout appears to be random, it's infuriating.
mountainmillion is offline  
Old Oct 4, 2018, 5:58 pm
  #96  
 
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Still can't change my seats on Air Wisconsin flights. I get "Advance seat assignments are not available through United for this flight." Works fine on desktop.
BThumme is offline  
Old Oct 4, 2018, 6:14 pm
  #97  
FlyerTalk Evangelist
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
Originally Posted by mountainmillion
I joined just to reply to this thread - 1K/Million here. Just wrote in a second time (first got a form letter back). Half the time adding to apple wallet fails, so the only option is paper passes - hey, party like it's 1999 (without the comfortable roomy seats of course).

Absolutely unacceptable that this has been going on for two weeks without any update or response. None of the workarounds seem to work, and since the logout appears to be random, it's infuriating.
If the BP won't show up in Apple Wallet then why don't you just load up the app and click on the "Boarding Passes" tab and scan your BP from there? It's the same thing as the Apple Wallet, except you can't swipe to it from the lock screen obviously.

And many on this board prefer paper boarding passes so they can claim mileage should UA MP fail to credit. I'm not one of them but there are quite a few on FT alone.

-RM
RobOnLI is offline  
Old Oct 4, 2018, 9:56 pm
  #98  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Originally Posted by UA Digital Insider
Hey everyone,

This issue has been addressed in the latest version of the United app (2.1.61), now available for download in the App Store. Appreciate you all reporting the issue and apologize for the inconvenience this may have caused.

UA Digital Insider
downloaded the update this afternoon. Just got the same login runaround. Thanks for trying but the fix didn’t take.
milepig is offline  
Old Oct 4, 2018, 10:27 pm
  #99  
 
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Originally Posted by UA Digital Insider
Hey everyone,

This issue has been addressed in the latest version of the United app (2.1.61), now available for download in the App Store. Appreciate you all reporting the issue and apologize for the inconvenience this may have caused.

UA Digital Insider
thanks. I just downloaded the newest release. The current one wouldn’t stay logged in more than 12 hours, I’ll report back tomorrow. Thanks
LASUA1K is offline  
Old Oct 4, 2018, 10:28 pm
  #100  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,970
Strange, I checked the App Store and did not see an update for the UA App. I did try the steps outlined up-thread: delete app, restart phone and re-install. I will report back to see if that did anything....
username is offline  
Old Oct 4, 2018, 10:30 pm
  #101  
 
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I just updated and now all my reservations are gone.
LASUA1K is offline  
Old Oct 4, 2018, 11:04 pm
  #102  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,970
Originally Posted by LASUA1K
I just updated and now all my reservations are gone.
I travelled today but did not see an update. At one point, after signing back on, all my reservation was gone but then it came back after a minute or two.

Last edited by username; Oct 4, 2018 at 11:13 pm
username is offline  
Old Oct 5, 2018, 5:48 am
  #103  
 
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Originally Posted by username
I travelled today but did not see an update. At one point, after signing back on, all my reservation was gone but then it came back after a minute or two.
Thanks. To update, go to the app store and search for United Airlines, you should have an update button.

I resolved my issue of no reservations bu deleting and re installing the app. So far overnight, i’m still logged in. Fingers crossed.
LASUA1K is offline  
Old Oct 5, 2018, 6:07 am
  #104  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Originally Posted by milepig


downloaded the update this afternoon. Just got the same login runaround. Thanks for trying but the fix didn’t take.
It held overnight and I can see my reservations. Fingers crossed.
milepig is offline  
Old Oct 6, 2018, 12:14 am
  #105  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,970
Originally Posted by username
Strange, I checked the App Store and did not see an update for the UA App. I did try the steps outlined up-thread: delete app, restart phone and re-install. I will report back to see if that did anything....
Looks like my problem is fixed also. However, whether by the new version of the app I ended up re-installing or the actual delete/shutdown/re-install cycle someone suggested is inconclusive because of the timing...
username is offline  


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