iPhone iOS 12 with UA app issue - will not stay logged on!!
Oct 2, 2018, 7:25 pm
#76
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
Well, another strange thing happened to me. All the cities I have for the built-in Weather App disappeared from all my Apple devices, whether upgraded or not. So, you wonder if some of this might be caused by something on the Apple side....
Oct 3, 2018, 7:56 am
#79
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Oct 3, 2018, 2:34 pm
#81
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Oct 3, 2018, 7:28 pm
#82
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
This bug is definitely annoying. AA and DL apps do not do this.
Oct 3, 2018, 9:31 pm
#83
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
The logout issue encounters you. Basically when you open the app it asks you to log in. It then asks whether to enroll in touch ID. It then forgets both your login and your touch ID the next time you open the app, and you start again.
Last edited by WineCountryUA; Oct 3, 2018 at 9:38 pm Reason: merging consecutive posts by same member
Oct 4, 2018, 8:31 am
#84
Join Date: Jul 2008
Location: DEN
Programs: UA Gold
Posts: 28
I may have found a fix. I have been dealing with the logout issue since upgrading. Tried deleting the app and reinstalling, which would help, but the issue kept coming back after some time. Yesterday morning, I deleted the app, rebooted my phone, and then reinstalled the app. I'm now over 24 hours without being prompted for login. Will need more time to determine if this is a permanent fix, but wanted to share in case this helps others.
Oct 4, 2018, 9:10 am
#85
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
I noticed I can no longer change seat selections on Air Wisconsin segments. No problems on desktop. Also, on a an upcoming Transstate flight number shows as AX(####) on seat selection, I don't recall ever seeing that.
Oct 4, 2018, 9:59 am
#86
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
I’m now also having the issue where it won’t accept my MP# for my return segment ... so it puts me in a lower boarding group and won’t let me SDC without the $75 fee. On the website it works fine, but the only way to get it resolved was to check in on the desktop site, enter the number, then go back to the app and see the boarding pass.
Wow, they broke a lot on this release!
Wow, they broke a lot on this release!
Oct 4, 2018, 10:01 am
#87
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
The other problem is the UA App also now forgets the Flight Status I have done.
Oct 4, 2018, 10:46 am
#88
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Oddly enough, today I opened app and was still logged in. Only thing I did was change the logout setting from 15 to 60 minutes. Touch ID worked as well.
Oh, one other thing, which possibly caused the problem. I had a bunch of cruft passwords stored - as well as my old MP #. I deleted those, although retained the ones for family members. Not sure if that helped something, though would seem odd if it did.
Oh, one other thing, which possibly caused the problem. I had a bunch of cruft passwords stored - as well as my old MP #. I deleted those, although retained the ones for family members. Not sure if that helped something, though would seem odd if it did.
Oct 4, 2018, 12:24 pm
#89
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Oddly enough, today I opened app and was still logged in. Only thing I did was change the logout setting from 15 to 60 minutes. Touch ID worked as well.
Oh, one other thing, which possibly caused the problem. I had a bunch of cruft passwords stored - as well as my old MP #. I deleted those, although retained the ones for family members. Not sure if that helped something, though would seem odd if it did.
Oh, one other thing, which possibly caused the problem. I had a bunch of cruft passwords stored - as well as my old MP #. I deleted those, although retained the ones for family members. Not sure if that helped something, though would seem odd if it did.
ON IOS12
Settings>Passwords & Accounts>Website & App Passwords (it used to be under Safari)
I had about 8 UA options, several of which I could just delete, cleaning up the option list.
Tangentially, I've had a hailstorm of App updates since IOS12 - this is not uncommon with a software update - but so far no love from UA.
Oct 4, 2018, 12:44 pm
#90
Join Date: Dec 2009
Location: Montrose, CO
Programs: United 1K MM, Marriott LTPP
Posts: 548