UA's Boarding Process with WILMA now - Inconsistent process / PreBoarding issues
#392
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
So love these threads lol
We all dance around the real issue -- the problem isn't the process -- it's the PEOPLE!
Nothing about what UA is doing will save any time -- it's like rearranging deck chairs on the Titanic...
TBH all of this has been made much worse by the airlines themselves making sure that everyone is "special" / and then charging for checked bags / allowing people break the rules / not maintaining consistent standards...
There is a reason that Asian airlines board / de-board so much quicker.... People follow the rules -- rules that are clearly known -- and ENFORCED!
We all dance around the real issue -- the problem isn't the process -- it's the PEOPLE!
Nothing about what UA is doing will save any time -- it's like rearranging deck chairs on the Titanic...
TBH all of this has been made much worse by the airlines themselves making sure that everyone is "special" / and then charging for checked bags / allowing people break the rules / not maintaining consistent standards...
There is a reason that Asian airlines board / de-board so much quicker.... People follow the rules -- rules that are clearly known -- and ENFORCED!
Beyond that, there's the issue of bag size. Most Euro and Asian carriers enforce bag size limits strictly. United has completely given up on that. I have experienced 20+ minute delays because they had to take so many bags off the plane. Even BE pax board with big roller bags (they board with "people needing extra time" and nobody stops them).
PS: Sadly, I have still failed in my life ambition to meet BMW92Fan, Tom Stuker, or Mr. Pillows on a flight or in a lounge. Flying 200k a year, it seems like it has to happen sometime.....
#393
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,318
I'm actually looking at routing via ORD (which I think gives way better food & service than most PL's) just to have a decent meal - and save a few bucks)... $9k roundtrip to TYO is a joke....
#396
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
If United's primary goal was to make the boarding process as quick and easy as possible they would have free checked bags, double the width of the aisles on the planes, and runs jetways to the rear door on the plane so that door could be used as well. But obviously none of that makes sense financially, so it doesn't happen. On the other hand they have seemingly deciding that adding a BG6 does make sense financially, so that's where we are.
#397
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
What comes around, goes around
pmUA 2005 NYT article on changes to UA boarding procedure (i.e., "wilma")
pmUA 2006 New Boarding Method: Wilma
pmUA 2007 Whatever happened to WILMA?
pmUA used WILMA until the merger (2012?) or just before
pmUA 2005 NYT article on changes to UA boarding procedure (i.e., "wilma")
pmUA 2006 New Boarding Method: Wilma
pmUA 2007 Whatever happened to WILMA?
pmUA used WILMA until the merger (2012?) or just before
Last edited by WineCountryUA; Oct 18, 2023 at 5:12 pm Reason: 2012
#398
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,145
#399
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,058
If on the same PNR, board with the earliest member. If on separate PNRs, give the biggest bag to the earliest.
#402
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
#404
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
#405
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Sorry - just saw this. Thank you 1mm/Gold. Phew.
https://liveandletsfly.com/united-ai...process-wilma/
- Pre-Boarding
- Customers with disabilities and unaccompanied minors
- Active-duty military
- Global Services members
- Families traveling with children two and under
- Premier 1K members
- Group 1
- United Polaris Business
- United First
- United Business
- Premier Platinum
- Premier Gold
- Star Alliance Gold
- Group 2
- Premier Silver
- Star Alliance Silver
- Chase-United co-branded cardholders
- those who paid for Premier Access
- Group 3
- Window seats
- Exit row seats
- Non-rev travelers
- Group 4
- Middle seats
- Group 5
- Aisle seats
- Group 6
- Basic economy (no larger carry-on bag permitted – only a small personal item)