Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA's Boarding Process with WILMA now - Inconsistent process / PreBoarding issues

UA's Boarding Process with WILMA now - Inconsistent process / PreBoarding issues

Old Feb 2, 2022, 9:01 pm
  #1  
Original Poster
 
Join Date: Dec 2009
Location: Sunshine State
Programs: UA2MM AND 1K, HYATT GLOBALIST, AVIS PRES CLUB.
Posts: 97
New changes February 1st?

I flew two segments yesterday, February 1st, and noticed the same same changes on both, CUN-IAH and IAH-MCO.

1. In both CUN and IAH, all pre-boards were instructed to board at the same time, in any order they chose. This included GS, 1K, Military, etc.
2. Pre-departure beverages on both, with any choice. Not just water and sparkling wine.

Twice cannot be a coincidence. Any official news on this!
jhtraveller is offline  
Old Feb 2, 2022, 9:09 pm
  #2  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,158
Originally Posted by jhtraveller
...
2. Pre-departure beverages on both, with any choice. Not just water and sparkling wine. ....
This has been happening for some the past few months, with more variety recently -- as there is an on going discussion, let's continue in that thread PDB back! On my flight at least.
WineCountryUA is offline  
Old Feb 3, 2022, 9:30 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 56,057
Originally Posted by jhtraveller
1. In both CUN and IAH, all pre-boards were instructed to board at the same time, in any order they chose. This included GS, 1K, Military, etc.
I expect that was based on a very low number of GS and 1K. You couldn't do that on many SFO flights, you'd have 30 people rushing to preboard all at once.
SPN Lifer and 8MiHi like this.
Kacee is offline  
Old Feb 15, 2022, 2:38 pm
  #4  
 
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Silver, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 831
Ok just curious, is 1K boarding that complicated? I just got off UA1715 MCO-ORD and when we were boarding, the gate agent called up 1Ks to board and then said we are only boarding Premier 1K members that is if you earned MileagePlus Premier 1K status you are welcome to board, this DOES NOT include Group 1. I thought she was very clear and me being in Group 1 wasnt confused at all (I also know the whole 1K preboard situation regardless). But here comes one guy who tries to come up and the gate agent looked at his boarding pass and was like no youre Group 1 you need to wait. Then another dude anxiously came up and was like Premier 1K? Gate agent was like yes, she looks at his BP and is like no youre Group 3. Im just like can yall not listen or is this a classic case of people checking all of their common sense to their final destination when they get to the airport or both. Gaaaaaaaah

PS: Kudos to the gate agent for properly enforcing the boarding process, I love when they do that.
coke cans and winglets is offline  
Old Feb 15, 2022, 3:31 pm
  #5  
A FlyerTalk Posting Legend
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 41,798
Originally Posted by coke cans and winglets
Im just like can yall not listen or is this a classic case of people checking all of their common sense to their final destination when they get to the airport or both. Gaaaaaaaah.
Bingo. People either dont listen, or dont care and think they can push in front of everyone else
PTahCha likes this.
bocastephen is offline  
Old Feb 15, 2022, 11:41 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Jun 2005
Posts: 56,674
Originally Posted by bocastephen
Bingo. People either dont listen, or dont care and think they can push in front of everyone else
Its a combination of both of the above, with a boarding process so over complicated many UA gate agents have given up trying to enforce it.
AeRoSpaceman likes this.
halls120 is online now  
Old Feb 16, 2022, 4:22 am
  #7  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,284
It's been said time and time again, rename group 1 to group 2 and +1 all the subsequent ones. It's been happening far too long and that might be an easy fix.
Silver Fox is offline  
Old Feb 16, 2022, 5:16 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Jun 2005
Posts: 56,674
Originally Posted by Silver Fox
It's been said time and time again, rename group 1 to group 2 and +1 all the subsequent ones. It's been happening far too long and that might be an easy fix.
It would be, if UA hadn't decided to monetize the boarding experience. If group 1 goes away/is replaced by all of the people who currently board ahead of Group 1, UA probably won't make as much $$ selling the "premier" boarding experience.
halls120 is online now  
Old Feb 16, 2022, 7:32 am
  #9  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,097
Originally Posted by halls120
It would be, if UA hadn't decided to monetize the boarding experience. If group 1 goes away/is replaced by all of the people who currently board ahead of Group 1, UA probably won't make as much $$ selling the "premier" boarding experience.
I don't know... AA lumps everyone except CK holders into numbered groups and doesn't seem to have problems (though I fly AA very infrequently so that sample size may lead to erroneous conclusions). Maybe change the preboards into lettered groups so that group 1 stays group 1 (Now boarding group X...Y...Z...1...2...3...4...5...)
lincolnjkc is offline  
Old Feb 19, 2022, 11:44 am
  #10  
 
Join Date: Feb 2016
Posts: 13
Boarding Groups for Mixed Cabin Flights

We have my parents booked on United Airlines for their 50th (now 52nd due to Covid) anniversary trip. They are 72. They have never flown United, so they have no status. We are are all meeting up in Phoenix for a trip to the Grand Canyon and Monument Valley. I was able to upgrade one leg each way to first class, the other 2 legs are economy plus. I contacted United to find out what boarding group they can expect on the 2 non-first class legs. I got 2 different answers. One rep said group 8 on the non-first class legs. The other rep said the boarding group is decided by the highest class of service on the day of flight, so group 1 on all legs.

Anyone know which is correct? Upgrading the 2 legs from Econ plus to first is over $2100 which is more than I can afford. I could buy Premium Access for the 2 non-first legs, but if they already get group 1 it’s a waste of money. $180

Here is their intinerary:

BDL-ORD First Class
ORD-PHX Econ Plus

PHX-ORD Econ Plus
ORD-BDL First

Mom broke her back 5 years ago and moves kind of slow, can they request pre-boarding on the 2 Econ Plus legs?

This trip is in April.

Thanks for your input!
roxiethehorse is offline  
Old Feb 19, 2022, 11:55 am
  #11  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,289
Quite puzzled by the "group 8" response. The highest group number is 5. Maybe this rep transferred from AA recently.

From memory I believe second rep is correct.

But in any case, your mother seems like a perfect candidate for disabilities / extra time-needs preboarding. No need to request, just go when GA calls for them (right after military).
fumje is offline  
Old Feb 19, 2022, 12:45 pm
  #12  
 
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,361
Originally Posted by fumje
But in any case, your mother seems like a perfect candidate for disabilities / extra time-needs preboarding. No need to request, just go when GA calls for them (right after military).
This, but pre-board on all segments. Why wait for first class if you genuinely need extra time?
wcj1 is offline  
Old Feb 19, 2022, 1:33 pm
  #13  
 
Join Date: Apr 2006
Location: CO hublette
Programs: UA 1K MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,276
Originally Posted by fumje
Quite puzzled by the "group 8" response. The highest group number is 5. Maybe this rep transferred from AA recently.

From memory I believe second rep is correct.

But in any case, your mother seems like a perfect candidate for disabilities / extra time-needs preboarding. No need to request, just go when GA calls for them (right after military).
it is
those needing extra time
military
GS
Families with under 2
1K

for preboarding.

that is why so many people give different answers.😀

Come to think of it, “group 8” could be right. 5 preboards and then group 3 for E+?

Either way, they should preboard with those needing extra time.

Last edited by trm2; Feb 19, 2022 at 1:56 pm
trm2 is offline  
Old Feb 19, 2022, 3:07 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,289
Originally Posted by trm2
it is
those needing extra time
military
GS
Families with under 2
1K

for preboarding.

that is why so many people give different answers.😀

Come to think of it, group 8 could be right. 5 preboards and then group 3 for E+?

Either way, they should preboard with those needing extra time.
Thanks, yes, misstated, properly it is just before military. If you ask different GAs you may get different answers too, though. Best to just be ready to go whenever preboard is called.

I also thought about maybe the rep is counting all preboards as individual groups, as some here do. But that is definitely confusing to the inexperienced traveler.
fumje is offline  
Old Feb 19, 2022, 5:55 pm
  #15  
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Diamond Amb
Posts: 5,949
Based on my past experience, your parents will get 2 different boarding groups - group 1 for flights in first class, and group 3 or 4 depending on whether they are sitting in a window or middle/aisle seat. At the same time, your parents are certainly eligible to board during pre-boarding during the call of customers with disability.
SPN Lifer likes this.
PTahCha is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.