UA's Boarding Process with WILMA now - Inconsistent process / PreBoarding issues
#226
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,231
1. Pre-board - wheelchairs and disabled, families with strollers/car seats - no stroller or car seat? Tough, you board with your group number
2. Global Services and 1K through the "Premier Access" line (Premier Access Priority 1 on their boarding pass)
3. First Class and/or Polaris, Platinum, Gold, Star Gold, through the Premier Access line (Premier Access Priority 2 on their boarding pass)
4. Premium Plus seated customers where applicable through the Premier Access line (Premier Access Priority 3 on their boarding pass)
5. Silver, Credit Cards with Priority Access, Paid UC members through the Premier Access line (Premier Access Priority 4 on their boarding pass)
6. General Boarding G1 - behind the wing - instructed to board along the general boarding line
7. General Boarding G2 - in front of the wing - instructed to board along the general boarding line
8. General Boarding G3 - Basic Economy - instructed to board along the general boarding line
......
#227
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,325
1. Pre-board - wheelchairs and disabled, families with strollers/car seats - no stroller or car seat? Tough, you board with your group number
2. Global Services and 1K through the "Premier Access" line (Premier Access Priority 1 on their boarding pass)
3. First Class and/or Polaris, Platinum, Gold, Star Gold, through the Premier Access line (Premier Access Priority 2 on their boarding pass)
4. Premium Plus seated customers where applicable through the Premier Access line (Premier Access Priority 3 on their boarding pass)
5. Silver, Credit Cards with Priority Access, Paid UC members through the Premier Access line (Premier Access Priority 4 on their boarding pass)
6. General Boarding G1 - behind the wing - instructed to board along the general boarding line
7. General Boarding G2 - in front of the wing - instructed to board along the general boarding line
8. General Boarding G3 - Basic Economy - instructed to board along the general boarding line
......
2. Global Services and 1K through the "Premier Access" line (Premier Access Priority 1 on their boarding pass)
3. First Class and/or Polaris, Platinum, Gold, Star Gold, through the Premier Access line (Premier Access Priority 2 on their boarding pass)
4. Premium Plus seated customers where applicable through the Premier Access line (Premier Access Priority 3 on their boarding pass)
5. Silver, Credit Cards with Priority Access, Paid UC members through the Premier Access line (Premier Access Priority 4 on their boarding pass)
6. General Boarding G1 - behind the wing - instructed to board along the general boarding line
7. General Boarding G2 - in front of the wing - instructed to board along the general boarding line
8. General Boarding G3 - Basic Economy - instructed to board along the general boarding line
......
I’m ok with 2A/2B for GS then 1K too (before you GS Kings & Queens kick up a stink!!)
#228
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
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People needing additional time should only be allowed to preboard with +1.
Pax with F/J tickets should be allowed to board at the same time as 1K, if not earlier.
In other words, clear the preboarding area only for the following groups: pax needing additional time (+1 only), children under the age of 2 with stroller and m parents only (2 max), active military with ID, and GS.
Pax with F/J tickets should be allowed to board at the same time as 1K, if not earlier.
In other words, clear the preboarding area only for the following groups: pax needing additional time (+1 only), children under the age of 2 with stroller and m parents only (2 max), active military with ID, and GS.
#229
Join Date: Jan 2016
Posts: 49
1K shouldn’t have preboarding. There are way too many and frankly it’s a zoo on large flights for GS to get through the mess of them. Group 1 is sufficient for 1K. It’s pretty easy to be 1K. And I agree that First should board before 1K.
#230
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,617
On my DEN-SEA flight last night, more than a dozen 1Ks boarded when called. Two were sitting in F. I get letting GS board early, but those of us who actually pay for F ought to have priority over 1K. Of course, if UA went back to the pm process, GS, 1K, F and J would have their own dedicated boarding lane.
#231
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
#232
Join Date: Jan 2016
Posts: 49
The actual problem is the 1Ks. I gladly step aside for disabled folks and families with small kids and proudly step aside for active military. In fact most GS I know do. The 1Ks don’t. You could be walking on two prosthetic limbs in shorts and they wouldn’t move, so imagine how annoying it is for me as a simple GS to try and deal with the scrum.
Further, it’s typically douchey corporate guy 1Ks who act like this. Newsflash to them: 1K is accomplished in a handful of corporate flights and you’re not that important!
Further, it’s typically douchey corporate guy 1Ks who act like this. Newsflash to them: 1K is accomplished in a handful of corporate flights and you’re not that important!
#233
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,763
There are already an embarrassing number of preboards, and I say this as a 1K. No new groups need to be given preboard status.
Some airports have added preboard lanes at (at least some) gates. This is a good enhancement and should be expanded wherever possible.
Even if some here get their wish and preboarding is replaced by adding more groups ahead of the current group 1, there still needs to be a clear way for disabled and stroller children to get up to the gate without having to attempt to scoot around everyone in the boarding line.
Part of the issue with too many 1Ks is also that the status has been liberally given out through free extensions due to COVID and fairly low qualification criteria. Maybe next year there will be a drop in the absolute number based on the significantly increased PQP requirements and hopefully final end to the free covid status.
Some airports have added preboard lanes at (at least some) gates. This is a good enhancement and should be expanded wherever possible.
Even if some here get their wish and preboarding is replaced by adding more groups ahead of the current group 1, there still needs to be a clear way for disabled and stroller children to get up to the gate without having to attempt to scoot around everyone in the boarding line.
Part of the issue with too many 1Ks is also that the status has been liberally given out through free extensions due to COVID and fairly low qualification criteria. Maybe next year there will be a drop in the absolute number based on the significantly increased PQP requirements and hopefully final end to the free covid status.
#234
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
The actual problem is the 1Ks. I gladly step aside for disabled folks and families with small kids and proudly step aside for active military. In fact most GS I know do. The 1Ks don’t. You could be walking on two prosthetic limbs in shorts and they wouldn’t move, so imagine how annoying it is for me as a simple GS to try and deal with the scrum.
Further, it’s typically douchey corporate guy 1Ks who act like this. Newsflash to them: 1K is accomplished in a handful of corporate flights and you’re not that important!
Further, it’s typically douchey corporate guy 1Ks who act like this. Newsflash to them: 1K is accomplished in a handful of corporate flights and you’re not that important!
GS who will literally trample everyone else so they board first.
But yes its always the OPM crowd no matter the status that thinks they are more important than they really are.
As for this thread, I really wouldn't care if MM got to preboard. Theyve earned it way more than some OPM who flew 3 times last year on company dime and got 1K.
#235
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
On my DEN-SEA flight last night, more than a dozen 1Ks boarded when called. Two were sitting in F. I get letting GS board early, but those of us who actually pay for F ought to have priority over 1K. Of course, if UA went back to the pm process, GS, 1K, F and J would have their own dedicated boarding lane.
#237
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
There was a brief period during covid when they would sort of board that way, holding First cabin for last. Worked fine in my opinion.
#238
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Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
OK, so, maybe 1MMs pre-boarding isn't the way to go. But I feel that it would be nice if there were some more meaningful perk for me to being a MM. Most of us who have MM status shoot for status higher than gold. And, yes, I get to nominate someone else to share that status (which isn't nothing; I think it's the best part of it). But what do I get other than an occasional thank you? Honestly, I would be happy with free drink and a snack in E like 1Ks enjoy. That can't hurt United's bottom line too much, and it wouldn't really impact anyone else.
David
#239
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Join Date: Jul 2010
Programs: AA
Posts: 14,744
I wouldn't mind boarding last for first IF 1) they guaranteed overhead space would be available and 2) there is seating in the gate area so I'm not having to stand there the entire time waiting. Too many gates these days don't have enough room for everyone on the plane.
#240
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Very important on some routes!