UA's Boarding Process with WILMA now - Inconsistent process / PreBoarding issues
#136
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,894
I saw this somewhere and it was awkward when GS were trying to get to the front when called because a couple of 1k's refused to let them by. But the GA waited until the GS made it through
I find the major factor on orderly boarding is having enough space at the gate area for people to move about. In a new, modern airport where they have plenty of room there is no problem. But when space is tight, some people will always get it wrong on what line they should be in and when they board so you just get a traffic jam. One of the worst boardings I remember was in FRA on SQ to JFK. Beteen transit and non-transit and Star Gold boarding before the business class cabin it was a total mess in a very tight area.
I'll take ample space at the gate over any individual airline's boarding process any day.
I'll take ample space at the gate over any individual airline's boarding process any day.
#137
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
Does the preboarding screen update as different groups are called (e.g. military, GS, 1K, etc.)?
I recently got to one of the gates at LAX in the middle of preboarding, not knowing exactly which group was being called. I waited back, since there were others standing around the gate area. I then saw the preboarding screen and tried to ascertain who exactly was preboarding, but seconds later the GA calls Group 1.
Well getting to the back of the Group 1 line involved walking around 50 ft around the seating area, and by the time I navigated over there everyone in G1 boarded and the GA moved on to Group 2. What a mess.
I recently got to one of the gates at LAX in the middle of preboarding, not knowing exactly which group was being called. I waited back, since there were others standing around the gate area. I then saw the preboarding screen and tried to ascertain who exactly was preboarding, but seconds later the GA calls Group 1.
Well getting to the back of the Group 1 line involved walking around 50 ft around the seating area, and by the time I navigated over there everyone in G1 boarded and the GA moved on to Group 2. What a mess.
#138
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
It may be unpopular, but I say again that it would make much more sense to board people with disabilities and young families last, not first. They are the ones who need extra time and thus delay the boarding process. Let them take all the time they need when everyone else is already seated and not pressing in behind them.
#139
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
#140
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
It may be unpopular, but I say again that it would make much more sense to board people with disabilities and young families last, not first. They are the ones who need extra time and thus delay the boarding process. Let them take all the time they need when everyone else is already seated and not pressing in behind them.
https://www.transportation.gov/airco...tybillofrights
#141
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
It may be unpopular, but I say again that it would make much more sense to board people with disabilities and young families last, not first. They are the ones who need extra time and thus delay the boarding process. Let them take all the time they need when everyone else is already seated and not pressing in behind them.
But I'm afraid that's not how life works.
#142
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
That would be illegal. Reference here, bullet number six.
https://www.transportation.gov/airco...tybillofrights
https://www.transportation.gov/airco...tybillofrights
#143
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 436
It's more common at international outstations - I don't recall ever seeing one domestically. As folks have noted, it's available at GRU and I _think_ the last time I saw one besides NRT was GUA. I'm sure they have them more on GS-heavy international routes.
#144
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Not just GS. At NRT, you might see 30 or more 1Ks boarding a UA flight. Given a choice between UA and international carriers, status (or a corporate contract) is often the only good reason to choose UA. Certainly the only reason I'd choose UA over NH.
#145
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 436
So true. My last flight NRT-EWR had 7 GS and at least 22 1Ks. The pre-boarding line was loooong.
#146
Join Date: Jun 2016
Location: EWR
Programs: UA 1.65M , Platinum, 1K Emeritus, UC Lifetime , HHonors Gold, Presidential Plus card holder
Posts: 697
We greatly appreciated the GA in Dublin who asked all of "her" GS's and 1Ks up to the podium to instruct us on her pre-boarding procedure. She did get us to the shuttle bus efficiently.
#147
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,807
I do enjoy being among the last to pre-board but have had a couple of instances at EWR where if we weren't in the pre-board scrum the GA was going to unleash BG1 and close off the pre-board area.
We greatly appreciated the GA in Dublin who asked all of "her" GS's and 1Ks up to the podium to instruct us on her pre-boarding procedure. She did get us to the shuttle bus efficiently.
We greatly appreciated the GA in Dublin who asked all of "her" GS's and 1Ks up to the podium to instruct us on her pre-boarding procedure. She did get us to the shuttle bus efficiently.
#148
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
SMH.
#149
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
I get that but something can be said for the same wheelchair pax of size who boards first and is seated in aisle seat row 30 who now has to move so the pax seated in the middle and window seat can now be access there seats. While supposedly they are to de-board last I think we all know that doesn't happen on a regular basis. No real good answer here.
#150
Join Date: Jan 2010
Location: San Francisco
Programs: United Global Services
Posts: 92
Believe it or not, the only perk I like as GS is the ability to board before the mob of other travelers. No, I'm not rushing on board to grab overhead bin space (I put my backpack under the seat in front of me and no, I don't grab that extra space in the middle between seats in first class) and when space is not available for my overhead luggage, I'm OK if it's many rows behind me; a non-issue. So what if I have to wait a few more minutes get off the plane in order to retrieve my bag.
What I dislike most are the untrained GAs and GS reps who often get the boarding process wrong (even when the overhead monitor indicates the correct process!!!). In Houston (IAH), it's epidemic. They allow families with children under 2 to board before GS. I have mentioned this to numerous IAH GS reps. So, when they call families at IAH, I board with them. When I was at IAH about a month ago, it happened again. When I approached, the GA told me "Sorry. Families, sir." I told her I'm GS, as a GS rep stood nearby. The GS rep then said I was incorrect, and I smiled and told her she might want to check with her supervisor and proceeded to board. The GS rep came onboard about 5 mins later and said "You're right, Mr. Smith. My supervisor said they've repeatedly reminded GAs that GS boards before families, but we're not always successful." I shrugged my shoulders and thanked her for the follow-up. If people (GAs and GS reps) are not properly trained on their published policies, not my problem.
What I dislike most are the untrained GAs and GS reps who often get the boarding process wrong (even when the overhead monitor indicates the correct process!!!). In Houston (IAH), it's epidemic. They allow families with children under 2 to board before GS. I have mentioned this to numerous IAH GS reps. So, when they call families at IAH, I board with them. When I was at IAH about a month ago, it happened again. When I approached, the GA told me "Sorry. Families, sir." I told her I'm GS, as a GS rep stood nearby. The GS rep then said I was incorrect, and I smiled and told her she might want to check with her supervisor and proceeded to board. The GS rep came onboard about 5 mins later and said "You're right, Mr. Smith. My supervisor said they've repeatedly reminded GAs that GS boards before families, but we're not always successful." I shrugged my shoulders and thanked her for the follow-up. If people (GAs and GS reps) are not properly trained on their published policies, not my problem.