Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
#1531
Join Date: Jul 2011
Location: Houston
Programs: United
Posts: 3
United/Air New Zealand Premium Economy
Hi guys, first post here, let me know if I need to ask somewhere else.
I travel to New Zealand regularly from Houston for work and I'm allowed to book Premium Economy class. I am already at 1K status with United this year, so I have been booking my flights on Air New Zealand's website so I can book Premium Economy. I don't earn PQDs with these flights because I book on Air New Zealand, and so next year I'm not sure how I can hit status without booking through United's website. Currently, I don't think I can book Premium Economy on United's website. I have tried calling ANZ after I booked a flight on United's website, and they aren't able to upgrade United booked tickets to Premium Economy.
Anyone have familiarity with this situation? Any loop holes I'm missing?
I travel to New Zealand regularly from Houston for work and I'm allowed to book Premium Economy class. I am already at 1K status with United this year, so I have been booking my flights on Air New Zealand's website so I can book Premium Economy. I don't earn PQDs with these flights because I book on Air New Zealand, and so next year I'm not sure how I can hit status without booking through United's website. Currently, I don't think I can book Premium Economy on United's website. I have tried calling ANZ after I booked a flight on United's website, and they aren't able to upgrade United booked tickets to Premium Economy.
Anyone have familiarity with this situation? Any loop holes I'm missing?
#1532
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
#1533
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
....I travel to New Zealand regularly from Houston for work and I'm allowed to book Premium Economy class. I am already at 1K status with United this year, so I have been booking my flights on Air New Zealand's website so I can book Premium Economy. I don't earn PQDs with these flights because I book on Air New Zealand, and so next year I'm not sure how I can hit status without booking through United's website. Currently, I don't think I can book Premium Economy on United's website. ....
In the meantime you can try booking with a UA phone agent and specifying the NZ fare class -- but NZ may be blocking UA from the cheapest fare classes.
#1534
Join Date: Jul 2011
Location: Houston
Programs: United
Posts: 3
I will try calling, when I called last time I had already booked the flight. So I might be able to have them book the correct class. Hopefully Q1 they add the option on the website. It's frustrating because my coworkers who fly Delta and American to New Zealand are able to book on their respective websites. And I lose LOADS of miles by not being able to book on United. Thanks for the quick responses.
#1535
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
NZ does not permit the off-plating of their fares, so calling will not help unfortunately. You should be able to book the UA codeshare fairly soon once they are selling own-metal PE. In the mean time, given your travel load it sounds like you can manage a few more zero-PQD segments. Also consider watching SFO-AKL for R PZ space and flying UA with a GPU (if reasonable for you).
#1536
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC
Posts: 581
Just booked a multi-city itinerary through my employer's travel site (TripActions), and am noticing a few weird things.
The ORD-BOS leg is an M fare, and the BOS-SFO leg is a K fare. Both legs are on the same PNR, and United.com shows Ticketed and Confirmed.
When I click the "View ticket receipt" on the My Trips page, the receipt only shows the details from the ORD-BOS leg. There is no mention of my BOS-SFO leg at all. The ticket price, PQM's, etc are all specific to the outbound leg. Furthermore, on the Trip Details page, the miles earned, PQM, PQD and PDS all show "--". The Trip Details page does show both legs and I have selected seats for both of them. I called the 1K desk and the representative confirmed that everything looks good on their end....
Is this just an IT glitch or should I be concerned about the return?
The ORD-BOS leg is an M fare, and the BOS-SFO leg is a K fare. Both legs are on the same PNR, and United.com shows Ticketed and Confirmed.
When I click the "View ticket receipt" on the My Trips page, the receipt only shows the details from the ORD-BOS leg. There is no mention of my BOS-SFO leg at all. The ticket price, PQM's, etc are all specific to the outbound leg. Furthermore, on the Trip Details page, the miles earned, PQM, PQD and PDS all show "--". The Trip Details page does show both legs and I have selected seats for both of them. I called the 1K desk and the representative confirmed that everything looks good on their end....
Is this just an IT glitch or should I be concerned about the return?
#1537
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
Just booked a multi-city itinerary through my employer's travel site (TripActions), and am noticing a few weird things.
The ORD-BOS leg is an M fare, and the BOS-SFO leg is a K fare. Both legs are on the same PNR, and United.com shows Ticketed and Confirmed.
When I click the "View ticket receipt" on the My Trips page, the receipt only shows the details from the ORD-BOS leg. There is no mention of my BOS-SFO leg at all. The ticket price, PQM's, etc are all specific to the outbound leg. Furthermore, on the Trip Details page, the miles earned, PQM, PQD and PDS all show "--". The Trip Details page does show both legs and I have selected seats for both of them. I called the 1K desk and the representative confirmed that everything looks good on their end....
Is this just an IT glitch or should I be concerned about the return?
The ORD-BOS leg is an M fare, and the BOS-SFO leg is a K fare. Both legs are on the same PNR, and United.com shows Ticketed and Confirmed.
When I click the "View ticket receipt" on the My Trips page, the receipt only shows the details from the ORD-BOS leg. There is no mention of my BOS-SFO leg at all. The ticket price, PQM's, etc are all specific to the outbound leg. Furthermore, on the Trip Details page, the miles earned, PQM, PQD and PDS all show "--". The Trip Details page does show both legs and I have selected seats for both of them. I called the 1K desk and the representative confirmed that everything looks good on their end....
Is this just an IT glitch or should I be concerned about the return?
The return of 'view ticket receipt' is static from the first ticket issuance, so it just means there was a glitch at some point, but it doesn't mean that anything is wrong now.
For peace of mind, I might call and ask to have the receipt re-emailed. (Of course, in my experience, half the time that email never comes, but that's another question.)
#1538
Join Date: May 2009
Location: GLA
Posts: 1,214
Apologies because I know this is a simple question but I'm not sure where to find the answer. For the first time I have qualified for Premier Silver. In my account it says "Congratulations, you’ve already qualified for Premier Silver level for 2019. And keep flying to reach Premier Gold for 2019." It shows that I need to fly 24,000 miles for Premier Gold. I am understanding correctly that I can fly those 24,000 anytime between now and the end of 2019 to reach gold? Or do I need to fly them by the end of this year? Thanks for helping a United newbie out.
#1539
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
Apologies because I know this is a simple question but I'm not sure where to find the answer. For the first time I have qualified for Premier Silver. In my account it says "Congratulations, you’ve already qualified for Premier Silver level for 2019. And keep flying to reach Premier Gold for 2019." It shows that I need to fly 24,000 miles for Premier Gold. I am understanding correctly that I can fly those 24,000 anytime between now and the end of 2019 to reach gold? Or do I need to fly them by the end of this year? Thanks for helping a United newbie out.
Enjoy the new status!
Last edited by fumje; Nov 8, 2018 at 7:36 am Reason: typo
#1542
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Silver isn't useless by any means, but unless you fly on Thanksgiving Day or Christmas Day, don't expect those complimentary upgrades
For those of us who don't even aspire for GS, Gold and 1K are the sweet spots, especially if you fly Int'l.
These days, I don't even aspire for 1K anymore, though I appreciated GS / 1K preboarding on my handful of flights this year.
Sadly the goalpost has been moved even further back with increased PQD starting January 1. Suppose that should increase value of 1K, methinks Gold not so much (but still way more valuable than Silver) @:-)
For those of us who don't even aspire for GS, Gold and 1K are the sweet spots, especially if you fly Int'l.
These days, I don't even aspire for 1K anymore, though I appreciated GS / 1K preboarding on my handful of flights this year.
Sadly the goalpost has been moved even further back with increased PQD starting January 1. Suppose that should increase value of 1K, methinks Gold not so much (but still way more valuable than Silver) @:-)
#1543
Join Date: May 2009
Location: GLA
Posts: 1,214
The last few flights I have been on have had quite a few empty economy plus seats, so I assume those would be available for upgrade? Anyway, getting to silver was sort of accidental, but I will probably be flying LHR-EWR regularly, and I would appreciate the extra baggage allowance because I love hauling things back and forth.
#1544
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
The last few flights I have been on have had quite a few empty economy plus seats, so I assume those would be available for upgrade? Anyway, getting to silver was sort of accidental, but I will probably be flying LHR-EWR regularly, and I would appreciate the extra baggage allowance because I love hauling things back and forth.
If you will fly a few trips to LHR, you may well qualify for Gold - one benefit I really like is access to United Club on Int'l trips
#1545
Join Date: May 2011
Posts: 18
One more question regarding silver/gold. If my Thursday's flight push me over the gold, when I will get gold status on UA web site?