DEN first class catering issues
Mar 28, 2018, 7:26 pm
#691
Join Date: Jan 2010
Location: Anchorage, AK
Programs: CO - Onepass Gold Elite--> UA - MileagePlus Gold Premier--> Silver --> AS - MileagePlan MVPGOLD!
Posts: 735
I can't believe you guys continue to put up with this @#$%$* from United.
United has proven that the only way to teach them a lesson (see: Basic Economy Rollback) is WITH YOUR (United co-branded) CREDIT CARD!
United has proven that the only way to teach them a lesson (see: Basic Economy Rollback) is WITH YOUR (United co-branded) CREDIT CARD!
Mar 29, 2018, 12:24 am
#692
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
I was on DEN-YYC tonight. F meal was the cheeseburger. Yet another complaint will be submitted tomorrow.
Mar 29, 2018, 12:28 am
#693
Join Date: Apr 2010
Location: The counter of lost hopes and dreams, and for the creation of new ones in DEN
Programs: MP Rehab... or something like that...
Posts: 317
Try being a frontline agent and not hearing anything from the company on this and trying to take a best guess.... kind of can't wait to go back to below the wing... my heart sinks everytime i hear a call over my radio asking me to talk to y'all over this...
Mar 29, 2018, 6:40 am
#694
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
Not entirely nothing, perhaps.
From this quote in Post 686:
it appears that they could be diverting the ingredients that would have gone into F meals prepared in their dormant flight kitchen to good causes in the Denver area. At least someone would be getting some real food that way.
From this quote in Post 686:
it appears that they could be diverting the ingredients that would have gone into F meals prepared in their dormant flight kitchen to good causes in the Denver area. At least someone would be getting some real food that way.
Mar 29, 2018, 8:47 am
#695
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
I completely get your point, but suggest that "trying to make a best guess" can be part of the problem. We've had heard FAs and GAs just plain making up too many things. Better to say "I don't know, we haven't had updates from corporate on this issue."
Mar 29, 2018, 2:04 pm
#696
Join Date: Dec 2009
Location: Montrose, CO
Programs: United 1K MM, Marriott LTPP
Posts: 548
Affect Polaris about of DEN?
Does this issue affect Polaris flights out of DEN? I am DEN-LHR today and trying to decide if I eat prior.
Mar 29, 2018, 2:22 pm
#697
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,595
Holy Cow! I just saw this thread. I was in F on a DEN-IAD flight on March 25th and the dinner "choice" was (a) hamburger; (b) ...nada.
I couldn't believe it actually, thought it was an isolated incident. Wondered what my vegetarian wife would have done. The hamburger was terrible. A small piece of meat with a massive giant piece of roll wrapped around it. What the heck is going on?!
I couldn't believe it actually, thought it was an isolated incident. Wondered what my vegetarian wife would have done. The hamburger was terrible. A small piece of meat with a massive giant piece of roll wrapped around it. What the heck is going on?!
Mar 29, 2018, 6:02 pm
#698
Join Date: Oct 2017
Location: Kansas City, MO
Programs: DL Plat, UA Plat
Posts: 150
Mar 29, 2018, 7:15 pm
#700
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I doubt this has anything to do with cost given it is such a small expense in the big picture of UA revenue/profit.
Mar 29, 2018, 7:33 pm
#701
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
I find it interesting that people think construction in a airport facility not owned by United is completely within the airlines control (or even much at all in United's control). I doubt this has anything to do with cost - probably more to do with unions, permits, inspections, approvals, etc.....
I doubt this has anything to do with cost given it is such a small expense in the big picture of UA revenue/profit.
I doubt this has anything to do with cost given it is such a small expense in the big picture of UA revenue/profit.
If they'd wanted to fix it, they could've. They obviously don't, as there's another viable option available.
Mar 29, 2018, 7:36 pm
#702
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Mar 29, 2018, 7:46 pm
#703
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
Obviously LSG. They're already under contract and service the United Clubs for food services, they have for years.
https://www.lsgskychefs.com/location/denver-co/
https://www.lsgskychefs.com/location/denver-co/
Mar 29, 2018, 7:55 pm
#704
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
Obviously LSG. They're already under contract and service the United Clubs for food services, they have for years.
https://www.lsgskychefs.com/location/denver-co/
https://www.lsgskychefs.com/location/denver-co/
to cater and deliver to United’s specs, from that location. Also assumes the financials/contracts are in place.
I don’t know anything about LSG or the catering business to be honest, but based on what I do for a living, things that seem simple on the surface can be very complex once you start peeling the onion. Especially for a temporary situation that may have started short term and just snowballed from there.
Without being their contracts person, I wouldn’t know ...
Mar 29, 2018, 8:05 pm
#705
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
LSG would need to add a lot of line capacity, apparently, which isn't in the cards. This issue is discussed earlier in the thread somewhere (cant find it ATM).