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Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

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Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

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Old Sep 8, 2015, 1:35 pm
  #526  
 
Join Date: May 2015
Posts: 28
I wonder how much money they're losing right now
bochtoyota is offline  
Old Sep 8, 2015, 1:37 pm
  #527  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Delta's big website outage lasted 5 hours.

http://www.ajc.com/news/business/del...te-down/nbQqj/

Let's see the over / under on this one.
cerealmarketer is offline  
Old Sep 8, 2015, 1:38 pm
  #528  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
http://www.isitdownrightnow.com/united.com.html
RNE is offline  
Old Sep 8, 2015, 1:50 pm
  #529  
 
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Seems they removed the overwhelming demand line and now it just says:

The new united.com is temporarily unavailable.
During this time travelers may use the United mobile app and airport kiosks to check in for their flights.
RockinRon is offline  
Old Sep 8, 2015, 1:53 pm
  #530  
 
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Mobile site does appear to be up again for now, main site still down.

mobile.united.com
blueman2 is offline  
Old Sep 8, 2015, 1:54 pm
  #531  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
I can book flights on my iPad in Chrome by opening an incognito window and going to ual.com
RNE is offline  
Old Sep 8, 2015, 1:54 pm
  #532  
 
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,083
Desktop site is back up and running for me.
TravelTheWorld66 is offline  
Old Sep 8, 2015, 1:56 pm
  #533  
 
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Originally Posted by TravelTheWorld66
Desktop site is back up and running for me.
You able to make reservations or just view your account? Reservations still down for me.
blueman2 is offline  
Old Sep 8, 2015, 1:59 pm
  #534  
 
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,840
The site is "up," but it is just a placeholder. It can't be accessed. 1 pm Pacific.
N1120A is offline  
Old Sep 8, 2015, 2:03 pm
  #535  
 
Join Date: Aug 2015
Posts: 5
Originally Posted by blueman2
You able to make reservations or just view your account? Reservations still down for me.
started a reservation and got interrupted when looking for return which showed a day ahead of what have asked
kimbra is offline  
Old Sep 8, 2015, 2:07 pm
  #536  
 
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
Thumbs down Rah, Rah, We're User-Friendly

Originally Posted by kimbra
started a reservation and got interrupted when looking for return which showed a day ahead of what have asked
Welcome to FT, kimbra!!
^

Dead here for me as of 16:06 edt
Billiken is offline  
Old Sep 8, 2015, 2:07 pm
  #537  
 
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Site is partially up - get a home page and can search but when I try to login:

The page encountered an error processing your request.

I'll do what I need to do when I land after my 3.5 hour delay. *sigh*
RockinRon is offline  
Old Sep 8, 2015, 2:10 pm
  #538  
 
Join Date: Apr 2008
Location: DAY
Programs: AA EXP, IHG Spire, National Exec Elite, Hilton Gold
Posts: 456
I can't get past this, no matter how many times I click or refresh:

stdatwmu is offline  
Old Sep 8, 2015, 2:16 pm
  #539  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,596
The old site works just fine (my Safari browser still defaults to the old site).

This seems to be something specifically wrong with the new site. "Overwhelming demand" doesn't seem to be as likely as a rogue code migration or a deliberate attack.

Edit to add:
The Trib is reporting the site is working again, although it still isn't for me.
http://www.chicagotribune.com/busine...908-story.html
JBord is offline  
Old Sep 8, 2015, 2:18 pm
  #540  
 
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,174
Originally Posted by RNE
I can book flights on my iPad in Chrome by opening an incognito window and going to ual.com
What is an incognito window?
mmack is offline  


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