Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Aug 31, 2015, 4:35 am
#466
Join Date: Jan 2012
Programs: UA/*A:S,UC DL/ST:S Hyatt:Plat, GE
Posts: 82
UA.com/App Reservations not working?
Hi Everyone,
Is anyone else having trouble with UA.com or the UA App? I can't get any reservations to go through on either. I can go through the booking process up until payment, then after confirming the payment details I get an error saying:
The app says there was an error and give no further recommendations.
I'm curious if this is a system-wide issue, or just the UA gremlins deciding they don't like me?
-PIT
Is anyone else having trouble with UA.com or the UA App? I can't get any reservations to go through on either. I can go through the booking process up until payment, then after confirming the payment details I get an error saying:
Error
! We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
! We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
I'm curious if this is a system-wide issue, or just the UA gremlins deciding they don't like me?
-PIT
Last edited by profintraining; Aug 31, 2015 at 4:41 am Reason: Quote formatting
Aug 31, 2015, 5:00 am
#467
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,674
Hi Everyone,
Is anyone else having trouble with UA.com or the UA App? I can't get any reservations to go through on either. I can go through the booking process up until payment, then after confirming the payment details I get an error saying:
The app says there was an error and give no further recommendations.
I'm curious if this is a system-wide issue, or just the UA gremlins deciding they don't like me?
-PIT
Is anyone else having trouble with UA.com or the UA App? I can't get any reservations to go through on either. I can go through the booking process up until payment, then after confirming the payment details I get an error saying:
The app says there was an error and give no further recommendations.
I'm curious if this is a system-wide issue, or just the UA gremlins deciding they don't like me?
-PIT
Aug 31, 2015, 7:15 am
#468
Join Date: Jan 2012
Programs: UA/*A:S,UC DL/ST:S Hyatt:Plat, GE
Posts: 82
Thanks. I guess I've just been lucky before now - I've never had it fail to process from multiple booking sources (browsers/app).
Sep 2, 2015, 9:42 am
#469
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
Can't view recent activity on .com
Anyone else having this problem? My miles and PQD seem to be accumulating correctly, but if I go to "view recent activity" it says I have none...even though recent flights are crediting. Is the "new feature" particular for my account?
Sep 2, 2015, 9:58 am
#470
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,549
This happens to me about once a week. It will be back.
Sep 8, 2015, 12:06 pm
#471
Join Date: Mar 2011
Posts: 203
i was purchasing a flight and the website crashed during the payment processing animation... now i cannot even get on the homepage i get an internal server error after it kept asking me to "start over" because my "session timed out". anyone else having these issues? the itin shows up on the mobile app but i haven't received either of the two ticket notification emails.
Sep 8, 2015, 12:07 pm
#472
Join Date: Nov 2007
Location: Indiana
Programs: United GS 1.5MM, Hyatt Globalist, Marriott Gold
Posts: 533
I am getting this trying to log onto the website-
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.73611f45.1441735592
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.73611f45.1441735592
Last edited by maxinkuckee04; Sep 8, 2015 at 12:36 pm
Sep 8, 2015, 12:11 pm
#473
Join Date: Apr 2006
Programs: AA, AS, TZ, UA, Clipper, EZ-Link, Hop, Navigo, Octopus, Oyster
Posts: 418
And it's not allowing fallback to the old site.
Sep 8, 2015, 12:11 pm
#474
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,822
I'm having problems getting in to the site too: it says it's both down for maintenance and that it has a programming error. When I use an iPad rather than a laptop, it works just fine.
Sep 8, 2015, 12:12 pm
#475
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Yep. Site seems down from laptop. Tried IE, Chrome, Firefox. No dice.
Sep 8, 2015, 12:18 pm
#477
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
No problems here. Mac Book Air with OS X 10.10.5 and Safari 8.0.8
Sep 8, 2015, 12:22 pm
#478
Join Date: Dec 2011
Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
Posts: 575
It's currently down for me. Tried from computers based on both coasts. All access to united.com (http and https) results in this error.
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Sep 8, 2015, 12:27 pm
#479
Join Date: Sep 2006
Location: Texas
Programs: UA 1K MM, Marriott Bonvoy Ambassador
Posts: 22
Scheduled Maintenance
Got the server error a couple of times, now I get a page that says the new site is down for scheduled maintenance. Seems like a strange time to do that.
Sep 8, 2015, 12:30 pm
#480
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Site down. Unable to make a reservation on old or new system.