Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2266
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
I figured... Oh well ... Im already booked on AS/HU SEA-ORD-PEK with a crappy redeye to ORD and a 8hr layover there. I was hoping to get a more direct routing via SFO on UA.
#2267
Join Date: Feb 2016
Location: CLT
Posts: 1,905
Thanks!
#2268
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
BKK-NRT on 10Apr as one-way search shows non-stop TG676 at 735a 345p with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr as multiple-city search shows same flight for BKK-NRT with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr and
NYC-BKK on 19Apr as multiple-city search does NOT offer TG676 for BKK-NRT
Why is that?
BKK-NRT on 10Apr and
NRT-NYC on 11Apr as multiple-city search shows same flight for BKK-NRT with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr and
NYC-BKK on 19Apr as multiple-city search does NOT offer TG676 for BKK-NRT
Why is that?
#2269
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
Can you book NYC-AKL on 1 award ticket? UA's website never returns any results when looking up 'I am flexible' results...I feel like this is one of the rare routes where standard business awards might actually be worth the value.
#2270
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I'm seeing the same thing... the calendar appears to not be functioning properly because it does not show the saver award economy there, yet it is available if you click on the date on the calendar... for example - May 25 departure from NYC for 15 days on the 'I am flexible' search... nothing indicated on the 25th, but it is available in economy.... weird.
#2271
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
BKK-NRT on 10Apr as one-way search shows non-stop TG676 at 735a 345p with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr as multiple-city search shows same flight for BKK-NRT with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr and
NYC-BKK on 19Apr as multiple-city search does NOT offer TG676 for BKK-NRT
Why is that?
BKK-NRT on 10Apr and
NRT-NYC on 11Apr as multiple-city search shows same flight for BKK-NRT with Saver Award available
BKK-NRT on 10Apr and
NRT-NYC on 11Apr and
NYC-BKK on 19Apr as multiple-city search does NOT offer TG676 for BKK-NRT
Why is that?
I'm seeing the same thing... the calendar appears to not be functioning properly because it does not show the saver award economy there, yet it is available if you click on the date on the calendar... for example - May 25 departure from NYC for 15 days on the 'I am flexible' search... nothing indicated on the 25th, but it is available in economy.... weird.
#2272
Join Date: Feb 2005
Posts: 1,318
I randomly checked my international award booking, which had been ticketed last August and noticed that the first flight (transatlantic, on United) had disappeared. Not a trace. I called United, and after 20 minutes, the agent said that she had replicated the initerary and that it would be emailed within minutes.
When the email arrived, it showed that my now-reinstated flight would land in Europe 5 minutes *after* the connecting flight would depart. Oops.
Called back and it took an additional 61 minutes to resolve. Ouch.
Don't know (and no one could tell me) why my initial flight disappeared in the first place.
When the email arrived, it showed that my now-reinstated flight would land in Europe 5 minutes *after* the connecting flight would depart. Oops.
Called back and it took an additional 61 minutes to resolve. Ouch.
Don't know (and no one could tell me) why my initial flight disappeared in the first place.
#2273
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
#2274
Join Date: Jun 2008
Location: Chicago
Programs: United GS MM, Hilton LT Diamond, Hyatt Globalist, Marriott Ambassador
Posts: 231
Anyone having issues booking Thai awards lately? Trying to book award flights to/from BKK and any itinerary with a TG leg keeps erroring out, even though website shows availability. I've never had an issue before booking award itineraries with TG legs.
#2275
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
Had to resort to booking over the phone Agent was able to grab the flights I wanted but was having a bit of trouble pricing out the miles & tax.
#2276
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,144
Where are "First Everyday Awards?"
I'm seeking to redeem O award HNL-NRT and can't find a single seat available on UA's site in dates in October or even January. I checked with a CSR, who confirmed that seats were available for purchase. I also checked for O inventory SFO-LHR, and none were available.
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
A second question: I am currently on a two OZ flights HNL-ICN-NRT. I am waitlisted for J in UA. Can I simultaneously waitlist in O? I think not, but just checking..
Many thanks for your learned advice!
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
A second question: I am currently on a two OZ flights HNL-ICN-NRT. I am waitlisted for J in UA. Can I simultaneously waitlist in O? I think not, but just checking..
Many thanks for your learned advice!
#2277
Join Date: Jan 2017
Location: CVG, originally LAX/SNA
Programs: UA MileagePlus Premier Platinum, Hilton Honors Gold, SPG Gold, Marriott Gold
Posts: 77
I'm seeking to redeem O award HNL-NRT and can't find a single seat available on UA's site in dates in October or even January. I checked with a CSR, who confirmed that seats were available for purchase. I also checked for O inventory SFO-LHR, and none were available.
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
#2278
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,419
I'm seeking to redeem O award HNL-NRT and can't find a single seat available on UA's site in dates in October or even January. I checked with a CSR, who confirmed that seats were available for purchase. I also checked for O inventory SFO-LHR, and none were available.
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
What gives? I thought O awards are supposed to be last-seat available. I've logged in using my account, I have a UA credit card, and I am Gold. Have the rules changed?
No, one waitlisted alternative per confirmed segment(s).
#2279
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
I don't know what the CSR was looking at. When I search for HNL-NRT in that timeframe, I see F0 J9 on every flight. This is almost certainly a result of UA removing the ability to purchase first-class tickets as they anticipate retrofitting the remaining fleet to remove the first-class cabin. Now, I'm not saying the retrofit will be complete by then, or that you'll get an updated plane -- I think this is just UA keeping their options open.
#2280
Join Date: Dec 2004
Posts: 332
Excursionist Perk on Rewards
YYZ-IST
IKA-CAI This segment is NOT priced as excursionist perk.
ATH-YYZ
Does anyone can provide an explanation? Or other suggestions?
IKA-CAI This segment is NOT priced as excursionist perk.
ATH-YYZ
Does anyone can provide an explanation? Or other suggestions?