Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Check Your UA Itineraries for Schedule Changes and what to do after one

Check Your UA Itineraries for Schedule Changes and what to do after one

    Hide Wikipost
Old Jul 2, 22, 4:51 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: seawolf
Wiki Link
UA typically updates schedules on late Wednesday & Friday evenings into the next day morning (USA Central Time).

United's FAQ on Schedule Changes webpage is no more vague but the follow seems to be the present policy

-- reschedule flexibility for 30 minutes or more changes
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express® partners.

-- refunds for 2 hours or more changes
--- we may be able to offer you a refund:
  • The scheduled departure or arrival time changes by two hours or more.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased – refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.


Generally, UA is pretty good about being flexible if you are adversely affected by a schedule change. Most reasonable requests will likely be honored. Best to do some self-research prior to calling. Including opening up award space on UA operated flights. If you had a cleared upgrade on UA operated flight, UA will generally honor that in the rescheduling if space is available (but not requiring upgrade inventory space on the new flights)

During this weekend change period and sometimes for a day later, there can be weirdness in displayed aircraft or seating maps, such as Strange/Impossible Aircraft Assignments After UA's Weekend Schedule Update

Early in the COVID pandemic, UA initially change the policy for refund to require 24 hour change, but quickly walked that back to 6 hours. Under DOT and public pressure, UA returned to a 2 hour policy on 6 June 2020. 30 minute change is still the threshold for flexible rebooking

More specific information is found in UA's guidance to TA's (on Jetstream) on re-scheduling
  • Any segment goes from a non-stop to a connection
  • Misconnecting itinerary
  • Change to originally scheduled arrival or departure time of at least + / - 30 minutes
Change to alternate flight (original operating carrier or carrier permitted as noted in fare rule) or UA operated flight. If itinerary includes UA operated segment, UA schedule change rules apply to that segment {meaning changing only to UA operated flight}.
Same booking class. If original booking class unavailable, book lowest available (higher than original booking class, same cabin) up to and including M class. Contact UA if required class of service is unavailable.**
Change fee and add/collect waived - see "Additional parameters for flights impacted by schedule changes" below the chart.
For 2 hours or more, refunds are an option unless you can be rescheduled to be under the 2 hours
Change to original arrival or departure time of 2 hours or more or cancelled flight with no protection
or
Additional parameters for flights impacted by schedule changes
  1. Non-stops may go to connecting flights, and connecting flights may go to non-stops
  2. Connecting hub may be changed
  3. If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
  4. Alternate airports within a 250 mile radius of the original origin or departure airport***
    • Change may apply to origin and destination, but must be changed at the original time of ticket reissue
    • Customer is responsible for any additional expenses incurred
Please see footnote below regarding the handling of United Basic Economy fares booked in "N" class.

***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).

**United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact United’s Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class.
================= older information =======================
The peak-time for changes is roughly 3-4 months prior to departure but changes occur anytime -- especially aircraft changes within an aircraft family (such as 777-200s or 737-800 vs 737-900).

Schedule changes
Rebooking options if a schedule change has affected your itinerary

If your scheduled departure or arrival time changes by 30 minutes or more, we're happy to try to find other available flight options that meet your needs. Please keep the following in mind when you call:
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express® partners.
If we aren't able to find any other flights that meet your needs, requesting a refund may be an option. See the section below for more information.

Ticket refunds

When a schedule change happens, we try our best to provide you with options that minimize the disruption to your travel plans. In cases where the new flight options don't work for you and one of the following scenarios applies, we may be able to offer you a refund:
  • The scheduled departure or arrival time significantly changes.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased – refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.
It is reported that agents will now (12 March 2020) process refunds for 6-hour changes (down from the original new 25+ hours that replaced the previous long practice of 2-hours)
JetStream - Agency Rebooking Parameters


Related thread: Schedule change refund policy changed from 2+ hrs to 25+ hrs now 6+ hrs 12 March 2020

Archive Thread - Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]


Print Wikipost

Old Mar 7, 21, 9:36 pm
  #61  
 
Join Date: Aug 2017
Programs: AS MVP Gold 75K, DL Platinum, UA 1K, Hilton Diamond, Marriott Titanium + LT Silver, Hertz PC
Posts: 6,012
Originally Posted by mahasamatman View Post
A nice favorable change today. The DEN-YVR segment we had booked is no longer operating in September, so we got rerouted via SFO on our return flight from Boston. We booked Business Class, so it's a nice switch from domestic F to p.s. lie-flat.

I may request ORC for BiS, but since we'll both be 1MM by then, it really doesn't matter.
Is BOS<->SFO still a ps route? I think it's been removed from the list of ps destinations. Currently, I think a 737 is operating on this route...anyone's guesses how it would look like in September.
Repooc17 is offline  
Old Mar 7, 21, 10:27 pm
  #62  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by mahasamatman View Post
... I may request ORC for BiS, ....
ORC is not an option for schedule changes, just day of travel issues.
TerryK likes this.
WineCountryUA is offline  
Old Mar 8, 21, 12:00 am
  #63  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 13,593
FYI/FWIW: For those affected by loaded April 2021 schedule changes: (Email received from United for Business ([email protected]))
Self-serve option for April schedule change error

In the course of loading our April schedule, an error caused select PNRs to be re-accommodated incorrectly.

Our teams are working to fix impacted records, but in the meantime, you have a self-serve option if you’d like to take action.


  • For PNRs re-accommodated onto misconnecting or inconvenient (such as very long layover) connecting flights, please re-book the customer onto a valid or more convenient connecting flight.
  • If the schedule change resulted in a ‘no-protect’ status for a segment (no re-accommodation provided), we may not have yet cancelled the downline or upline connecting flights. We’re working to automatically fix records that do not include protection for the cancelled flights, but you can self-serve by rebooking the customers onto their preferred option or cancel the connecting flights as needed.

To help you identify PNRs impacted by this issue, we’re appending the following SSR OTHS messages:
  • SKEDCHG ERROR-PLS PROTECT PAX ONTO ALT FLT
  • ADMS WILL NOT APPLY-ADD UASKEDCHG WAIVER IN OSI
  • AGY PLS SEE JETSTREAM FOR MORE DETAILS
Additionally, when adding space back into the record or adjusting a misconnecting flight, please add the schedule change waiver code (OSI UA UASKEDCHG). Please follow our normal schedule change rules, available here.

We will carefully monitor these transactions to ensure debit memos are not issued if changes are made within the boundaries of the waiver rules. You do not need to contact our Customer Contact Centers for review or approval.

We apologize for the inconvenience and appreciate your patience as we work diligently to resolve the issue.
David

DELee is offline  
Old Mar 8, 21, 5:28 am
  #64  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,851
Originally Posted by Repooc17 View Post
Is BOS<->SFO still a ps route? I think it's been removed from the list of ps destinations. Currently, I think a 737 is operating on this route...anyone's guesses how it would look like in September.
scheduled to return in June ... we'll see.
cfischer is offline  
Old Mar 8, 21, 10:27 am
  #65  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by cfischer View Post
scheduled to return in June ... we'll see.
The first step would be UA putting parked aircraft back in service, until then and with the 777-200 issues, there is not significant aircraft to resume that service.
WineCountryUA is offline  
Old Mar 8, 21, 3:22 pm
  #66  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,851
Originally Posted by WineCountryUA View Post
The first step would be UA putting parked aircraft back in service, until then and with the 777-200 issues, there is not significant aircraft to resume that service.
there is plenty of equipment with lie-flat seats flying non-p.s. routes right now. Hard to believe they couldn't 'fund' 3 a day lie flat BOS-SFO if they wanted to do that. So far UA chose to cancel lie-flat through the end of May only. We'll see if it resumes or not. These days you just don't know. Plus I would think that the 772s should be back in service by then.
cfischer is offline  
Old Mar 8, 21, 6:05 pm
  #67  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.024MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Select; WoH Dis
Posts: 50,917
Originally Posted by Repooc17 View Post
Is BOS<->SFO still a ps route? I think it's been removed from the list of ps destinations.
I assumed p.s. because it also changed the P fare to a D fare. But p.s. or not, it's showing a 752 lie-flat for the date of travel.
mahasamatman is offline  
Old Mar 8, 21, 8:10 pm
  #68  
 
Join Date: Mar 2009
Posts: 3,199
So my EWR-OPO flight three weeks out from Easter is now cancelled and United's options are.... diddly squat.

They can't endorse me over to another carrier? A refund and rebooking on someone else is going to cost me significantly more.
fly2nrt is offline  
Old Mar 8, 21, 8:43 pm
  #69  
 
Join Date: Aug 2017
Programs: AS MVP Gold 75K, DL Platinum, UA 1K, Hilton Diamond, Marriott Titanium + LT Silver, Hertz PC
Posts: 6,012
Originally Posted by mahasamatman View Post
I assumed p.s. because it also changed the P fare to a D fare. But p.s. or not, it's showing a 752 lie-flat for the date of travel.
Both P and D fare buckets can be had on ps routes; neither bucket is assigned specifically for the ps route.

Originally Posted by fly2nrt View Post
So my EWR-OPO flight three weeks out from Easter is now cancelled and United's options are.... diddly squat.

They can't endorse me over to another carrier? A refund and rebooking on someone else is going to cost me significantly more.
You should been able to book one stop *A flights on UA ticket stock. Other than EU border closure, fares look normal to me based on random dates search around Easter.
Repooc17 is offline  
Old Mar 9, 21, 7:13 pm
  #70  
 
Join Date: Jan 2006
Posts: 1,210
I have a UA award ticket issued by Avianca. There was a 6+ hour schedule change... I have do deal with Avianca, don't I? Ugh....
herzmeh is offline  
Old Mar 9, 21, 7:19 pm
  #71  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by herzmeh View Post
I have a UA award ticket issued by Avianca. There was a 6+ hour schedule change... I have do deal with Avianca, don't I? Ugh....
Correct, UA can not change the ticket
WineCountryUA is offline  
Old Mar 9, 21, 8:03 pm
  #72  
 
Join Date: Jan 2006
Posts: 1,210
Originally Posted by WineCountryUA View Post
Correct, UA can not change the ticket
That'll be fun...

Any ideas why I was rebooked from a flight that worked for me, one I was rebooked on after the initial schedule change, to another one even earlier in the day when my new-old flight still has seats on it?
herzmeh is offline  
Old Mar 9, 21, 8:23 pm
  #73  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,851
Originally Posted by WineCountryUA View Post
Correct, UA can not change the ticket
but they can adjust the reservation and then the ticket need to be re-issued. You have to find a willing agent to do this, but it is possible.
cfischer is offline  
Old Mar 9, 21, 8:23 pm
  #74  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by herzmeh View Post
That'll be fun...

Any ideas why I was rebooked from a flight that worked for me, one I was rebooked on after the initial schedule change, to another one even earlier in the day when my new-old flight still has seats on it?
Did any other flights change? Did a connection fall below MCT? Aircraft get downguaged?

or could have been this issue - Check Your UA Itineraries for Schedule Changes and what to do after one
WineCountryUA is offline  
Old Mar 9, 21, 8:28 pm
  #75  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,851
Originally Posted by fly2nrt View Post
So my EWR-OPO flight three weeks out from Easter is now cancelled and United's options are.... diddly squat.

They can't endorse me over to another carrier? A refund and rebooking on someone else is going to cost me significantly more.
they can get you on LH-group metal. E.g. EWR-FRA on UA and then UA-codeshare LH-op to OPO. And you sure this is significantly more? There are some insanely cheap EWR-OPO options right now.

atword likes this.
cfischer is offline  

Thread Tools
Search this Thread