harkov47

That stinks - I contemplated booking a tight connection via LAX instead, in hopes that I'd get upgraded and a tarmac trip Alas...not worth the risk!

jjmoore

My only B77W booking was on a refundable ticket... was booked solid at TOD and there were no gate upgrades given. For the word, I was #4 on the UG list 3 days out as a GS with GPU applied. Needless to say, I was able to change my flight a couple days before and force my upgrade through (which is not even possible to do now with the new rules that went into effect a couple weeks ago). The B77W is a tough upgrade many days, and I would not book it unless PN/R is available, which is never ever the case. The TPAC on the B789 is very comfortable, and I highly recommend this.

BullishGS

Just wanted to share a very pleasant experience I had with GS a month ago. I had a PNR booked from IAH-SFO with my mother (no status) on it as a companion. We were both CPU'ed at T-120. My sister (also no status) decided to join us on this segment and bought her ticket last minute using my miles and on a separate PNR. When checking at the GS lobby in IAH, I asked the GS agent if there's any possibility CPUing my sister. The GS agent never brought up the fact that my mother was already my companion, but immediately informed me that she will put her on the flight's gate upgrade list. She later reaches out to me via email telling me that she was put at the top of the upgrade list and there was a good chance she would clear. I checked the UA app and she was indeed number 1 on the list with at least 10 or so below her. There happened to be one F seat left and she cleared into it.

Its really pleasant to see some GS agents going above and beyond for us. It really helps me appreciate my loyalty with UA.

JLiebo92

Has anyone had success with having the GS Desk process upgrades (GPUs) for companions traveling on a separate ticket at T-120 or less on international segments?

theise

I was booked IND-PEK in business by way of EWR; I had picked the routing to snare a middle aisle in a 777 with 2-2-2 configuration. As luck would have it, the IND-EWR flight was cancelled due to ATC in Newark, and UA rebooked me through ORD with 2-4-2 seating 777--without a confirmed seat.

i called the GS line, and told them I wasn't very happy about losing my aisle access with nobody needing to climb over me. The new flight was showing 4 open seats in first, so I asked if I could use a GPU or miles to upgrade. Chris put me on hold to talk with her supervisor, but after 20 minutes I had to hang up (door closed on different flight the day before.

So so I assumed I just needed to accept a possible middle seat, and didn't call back. During the night I got assigned 10J (aisle). Waiting in the lounge at ORD (pretty nice, BTW), I checked the app about half an hour before the flight and discovered I'd been upgraded to first!

Yay, what a wonderful surprise!

LAXOGG

1. Agents can no longer clear any type of upgrade with T《 24.
2. Agents can clear CPU between 120 》T 》24 as long as PN is available.
3. If T 《 72 and no PN is available, agents can clear GPU and RPU if unsold is 》3.

I learned this the hard way as I waited inside T24 to try for a CPU on a flight tomorrow. Flight is PN2. Agent would have cleared it at T24+. Will probably be given away for TOD or hard sell offer at the gate........DEN departure.

Anyone else want to see if you are told differently.

RTWSTARALLIANCE

As suggested two weeks ago emailed GS. Received a phone call from GS with info as stated by LAXOGG. The ONLY thing that may make a difference is for every one of us to contact GS with our concerns. The program is going backwards and the benefits have decreased. On Monday would like to return home earlier but nothing about this policy is GS friendly. Not able to confirm a upgrade within 24 hours with PN showing when doing a SDC. Pathetic! Please do your part and contact GS. Thank you.

K2BF

Does this mean a 1K can SDC and clear into R, but a GS cannot SDC and immediately clear into PN? That is ridiculous.

iluv2fly

I don't think this is correct.

I SDCed last week to another flight only because PN was available and the agent cleared me into F.

That's the only way they can clear it if F < 3.

AlreadyThere

What if F = 3? I thought that was OK, although LAXOGG implies that F must be greater than 3.

villox

Agents have told me it it F>=3. There must remain 2 seats for sale after they clear you.

iluv2fly

Correct. Been told that by numerous agents.

manstein58

I intend to let UA know that this new policy wrinkle diminishes the value/brand of GS but need help decodifying the wrinkle to "complaint letter" English. Can someone help me insert the right lingo below:

QUOTE

I have been a member of your Global Service program since United merged with Continental. While i value this program, i am concerned that the benefits made available to your most valued customers are being gradually eroded overvtime. The most recent reduction was implemented on August 1. Upgrades from economy to first glass are no longer available to GS members within 24 hours of a scheduled flight unless at least 3,FC seats are open either for sale or upgrade. Previously, GS customers were eligible for an upgrade as long as [HELP!].

GS customers are enthusiastic, loyal supporters of United. Benefits like the one recently withdrawn are an important part of that equation. I am not pleased with this decision and respectfully request that you re-evaluate this decision. I know from discussions with other GS customers that this is a major source of dissatisfaction with those customers as well

Thank you in advance for your attention to his

UNQUOTE

solma

What about using a RPU or GPU and PN is available within T24 can they clear the upgrade ?

LAXOGG

From what I was told, GS agents can no longer force any upgrade (GPU, RPU or CPU) when T《 24. It all goes over to gate control. You are SOL, according to the agent I spoke with if trying get to force an upgrade inside T24.