Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#1291
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Going to repost this differently, to see if anyone can help. I'm trying to fly on Jan 2 from CUZ-GPS. The routing I want (first result in paid booking), all available via individual reward segments is:
7:22am: CUZ-LIM
10:32am: LIM-UIO
10:40am+1 (layover): UIO-GPS
For some reason it won't offer this routing to me in the system and United desk can't help either time I've called.
Why does the system want to route me through Bogota to even get close to this? CUZ-LIM-BOG-UIO [layover]-GPS. Or it is offering CUZ-LIM-GYE-UIO [layover]-GPS.
Am I missing something about the structure?
7:22am: CUZ-LIM
10:32am: LIM-UIO
10:40am+1 (layover): UIO-GPS
For some reason it won't offer this routing to me in the system and United desk can't help either time I've called.
Why does the system want to route me through Bogota to even get close to this? CUZ-LIM-BOG-UIO [layover]-GPS. Or it is offering CUZ-LIM-GYE-UIO [layover]-GPS.
Am I missing something about the structure?
#1292
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
#1293
Join Date: Jan 2010
Location: Dublin
Programs: Aer Lingus, United, Virgin Atlantic, Qatar
Posts: 292
Today was a good day!!!!
Got the bad weather/change your flights email for my flight.
Changed to the previous day and EI biz MCO direct for ZERO!!!!
For a change I am loving bad weather!!!!!
Got the bad weather/change your flights email for my flight.
Changed to the previous day and EI biz MCO direct for ZERO!!!!
For a change I am loving bad weather!!!!!
#1294
Join Date: Dec 2009
Location: NY
Programs: UA 1K
Posts: 74
Hi. I am a 1K. I am booking some award flights from my sister-in-law and 2 kids. I want to confirm that as a 1K I can cancel any time to include the day before and get the miles put back in my account. Looking at the united site, that seems to be correct, but I wanted to just double check. I plan on booking several flights to get better routing and cancel the ones I do not need. I have plenty of miles to do that.
thanks,
Mike
thanks,
Mike
#1295
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Hi. I am a 1K. I am booking some award flights from my sister-in-law and 2 kids. I want to confirm that as a 1K I can cancel any time to include the day before and get the miles put back in my account. Looking at the united site, that seems to be correct, but I wanted to just double check. ...
UA frowns upon duplicate, speculative booking -- but folks rarely get caught, but it can be ugly.
#1296
Join Date: Mar 2017
Posts: 60
how many award miles will I need for business class from Honolulu to Sydney?
how many award miles will I need for business class from Honolulu to Sydney? (and how what flights will I have to take?)
#1297
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Just by choosing Hawaii and Australia on the below link you're looking at 50K each way on the saver level. I'll let other folks here chime in on the best routing. I would guess NH to TYO then connecting onward.
https://www.united.com/web/en-US/app...ardTravel.aspx
https://www.united.com/web/en-US/app...ardTravel.aspx
#1298
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
If a partner routing - the higher partner rate would apply and there are no standard awards for partner operated segments.
So 60K each way (Partner Business) will be the min. Mainland routing with UA will be 70K.
#1299
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
Pretty much anything to SYD is going to come down to luck to grab a saver ticket and highly depends on flexibility with dates. A one-stop with OZ is probably best bet, though you may only find one saver for that route. Everything else is typically two stop.
#1300
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
I concur with prior comment that ICN is probably the most likely option. BKK is also a common routing but will require two stops.
Interestingly, I see .com offering the YVR routing on AC for 60k.
#1301
Join Date: Jan 2009
Posts: 75
Is there a way to do an award search and specify a specific stopover?
Is there a way to do a flexible award search (doesn't matter the date) and specify a specific stopover?
I need to pick something up in a specific city so even a 3 hour stop is fine, and I've had this city popup as an award itinerary in searches before.
I need to pick something up in a specific city so even a 3 hour stop is fine, and I've had this city popup as an award itinerary in searches before.
#1302
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
You can also use multi-city search, but then you will likely be charged extra mileage for the same set of flights.
#1303
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
USA to Africa award routing question
Haven't used UA miles in a while, I understand some changes (aka downgrades) have been made. I am booked IAD-JNB-CPT at the moment. I am considering two option, wondering if either are legal routings for roundtrip awards, thanks.
1. Build the trip out from A. IAD-JNB-CPT to IAD-JNB-CPT(Stopover)-JNB-MRU(Destination)-JNB-USA or B. IAD-JNB-CPT(Stopover)-JNB-MRU(Destination) OPEN JAW-JNB-USA if the MRU-JNB leg and no MRU-Europe legs open.
or
2. IAD-JNB-CPT(Destination)-JNB-GRU(stopover)-USA
what's the consensus
1. Build the trip out from A. IAD-JNB-CPT to IAD-JNB-CPT(Stopover)-JNB-MRU(Destination)-JNB-USA or B. IAD-JNB-CPT(Stopover)-JNB-MRU(Destination) OPEN JAW-JNB-USA if the MRU-JNB leg and no MRU-Europe legs open.
or
2. IAD-JNB-CPT(Destination)-JNB-GRU(stopover)-USA
what's the consensus
#1304
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
1. Build the trip out from A. IAD-JNB-CPT to IAD-JNB-CPT(Stopover)-JNB-MRU(Destination)-JNB-USA or B. IAD-JNB-CPT(Stopover)-JNB-MRU(Destination) OPEN JAW-JNB-USA if the MRU-JNB leg and no MRU-Europe legs open.
or
2. IAD-JNB-CPT(Destination)-JNB-GRU(stopover)-USA
what's the consensus
or
2. IAD-JNB-CPT(Destination)-JNB-GRU(stopover)-USA
what's the consensus
#1305
Join Date: Oct 2001
Location: Philadelphia, PA, USA
Programs: UA-1K
Posts: 35
Is it 2 one-ways or a roundtrip?
The United site explains that the new award system only has "one-way" trips.
" All United awards are one-way
And, because all the awards are one-way, you can mix award types to build the itinerary that fits your needs."
But then in the rules it states:
"You can also book a One-Way Award if you wish to travel one way. If you redeem a roundtrip award and only travel one-way, the unused portion of the award will be forfeited.
Different award types (Saver and Standard) and cabins may be combined to create a single roundtrip award."
And to add to the confusion, the rules also introduce the Excursionist Perk:
"The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:..."
So, I booked this for 160,000 miles in C:
XXX-ORD-NRT-HAN stopover
HAN-BKK destination
BKK-ICN-SFO-XXX
That is 3 one-way trips with the 2nd trip being 0 miles. But if I fly the first two and then cancel the third:
1. Will I get a refund for trip 3 or will it be forfeited per the "roundtrip" rule?
2. Is the roundtrip reference just left over from the previous system?
3. Will the refund trip 3 and charge me for trip 2?
Has anyone here experienced that scenario?
All my previous trips were booked as one-way since I never needed a stop-over. I have a hunch I should keep doing that and just by a cheap ticket from HAN to BKK.
" All United awards are one-way
And, because all the awards are one-way, you can mix award types to build the itinerary that fits your needs."
But then in the rules it states:
"You can also book a One-Way Award if you wish to travel one way. If you redeem a roundtrip award and only travel one-way, the unused portion of the award will be forfeited.
Different award types (Saver and Standard) and cabins may be combined to create a single roundtrip award."
And to add to the confusion, the rules also introduce the Excursionist Perk:
"The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:..."
So, I booked this for 160,000 miles in C:
XXX-ORD-NRT-HAN stopover
HAN-BKK destination
BKK-ICN-SFO-XXX
That is 3 one-way trips with the 2nd trip being 0 miles. But if I fly the first two and then cancel the third:
1. Will I get a refund for trip 3 or will it be forfeited per the "roundtrip" rule?
2. Is the roundtrip reference just left over from the previous system?
3. Will the refund trip 3 and charge me for trip 2?
Has anyone here experienced that scenario?
All my previous trips were booked as one-way since I never needed a stop-over. I have a hunch I should keep doing that and just by a cheap ticket from HAN to BKK.