Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#3317
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 863
Was pretty lucky and was helped by two very helpful UA agents. Initially booked XN TPE-MAJ, MAJ-GUM and GUM-TPE for 35K. Called back the next day and changed to I NGO-GUM while waitlisting on the Hopper for an extra 10K.
#3318
Join Date: Dec 2005
Programs: UA MP 1K/2MM, HHonors Diamond
Posts: 22
XN (saver award) inventory question
Living at a small airport I always have to make a connection to go just about anywhere. So it used to be simple to book a "saver award" (the lowest mileage level).... if you could see all the individual segments inventory and they had X or XN inventory, then the lowest level award (eg 25K miles round trip for a domestic round trop) would show up as available. But now often I see two logical connecting flights that have XN inventory when viewed individually, but when I search the awards they come up with a hgher level number of miles required, and the system often offers up a horrible alternate connection (5 hours connecting time) with the lower level award level, even though the most logical connecting flights had XN inventory when viewed seperately (and they dont show XN when viewed together). Whats going on here? Is this a new ruse to just extract extra miles out of us all, or a bug in the system? Anyone else notice this?
#3319
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,421
Basically, UA keeps an entirely separate set of inventory — independent of the underlying flights — for most valid domestic connections (transfer time less than 4 hours). Awards use a different transfer rule, which is why you’re seeing the XN peek through on the longer transfers.
#3320
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
.... But now often I see two logical connecting flights that have XN inventory when viewed individually, but when I search the awards they come up with a hgher level number of miles required, and the system often offers up a horrible alternate connection (5 hours connecting time) with the lower level award level, even though the most logical connecting flights had XN inventory when viewed seperately (and they dont show XN when viewed together). Whats going on here? Is this a new ruse to just extract extra miles out of us all, or a bug in the system? Anyone else notice this?
One suggestion is just do one-way (OW) searches and not round-trips (RT). With RTs the number of potential routings would naturally go up but UA is capping the searches at some fixed number (200?). By trying OW those searches are just focused on a smaller problems and can occasionally find better routing. You can then book as two OWs or try to call have have the two valid OWs convert to a RT (YMMV on the success of this)
The separate one-ways does mean no excursion segments but again an agent might be able to build the RT and add the excursion.
#3321
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
But now often I see two logical connecting flights that have XN inventory when viewed individually, but when I search the awards they come up with a hgher level number of miles required, and the system often offers up a horrible alternate connection (5 hours connecting time) with the lower level award level, even though the most logical connecting flights had XN inventory when viewed seperately (and they dont show XN when viewed together). Whats going on here? Is this a new ruse to just extract extra miles out of us all, or a bug in the system? Anyone else notice this?
There actually is a bug here -- UA doesn't intend to offer the longer connections either. On a normal (non-award) domestic fare, a connection longer than 4 hours forces a fare break, so the inventory logic is no longer marrying the segments for the longer connections.
#3322
Join Date: Oct 2010
Location: Houston, Tx
Programs: UA Plat
Posts: 96
I completely forgot about the excursionist perk and need to add it to an upcoming award trip. I stupidly did it as two one way awards. My first one way has no more availability. My second one way still has available seats and I can price it out correctly online using add destination feature online to the first one way award. My question is how long does it take to have the miles recredited to your account? Would this be better to do on the phone? I don’t have the miles to cover adding it to the first one way then canceling the second.
#3323
Join Date: Dec 2009
Location: USA
Posts: 1,153
I completely forgot about the excursionist perk and need to add it to an upcoming award trip. I stupidly did it as two one way awards. My first one way has no more availability. My second one way still has available seats and I can price it out correctly online using add destination feature online to the first one way award. My question is how long does it take to have the miles recredited to your account? Would this be better to do on the phone? I don’t have the miles to cover adding it to the first one way then canceling the second.
I'd love it if what you're trying could work. I have 2 one ways myself I could add an excursionist flight too, however, I bought two one way on the basis of NOT being able to add an excursionist flight. It was more important for me to secure the 2 long haul separate tickets in case inventory disappeared (it did). I currently plan to pay cash for my needed "excursionist" flight.
#3324
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,421
You should try to do it on the phone, absolutely; preferably during the hours that the MileagePlus Service Center (MPSC) is open (the last I heard, it was 7 AM to midnight, US Central time).
If your first one-way is on United, this should be pretty straightforward. If your first one-way is not on United, the agent may tell you it’s impossible. In that case, if you’re feeling adventurous, you can ask the agent to cancel the second one-way and have the miles re-deposited immediately. They should appear in your account while the agent is on the phone; if the agent can’t do it, you’d call the MPSC. They can definitely do it. Then, you can try to make the change online.
It is extremely important to re-verify your re-issued ticket with the operating carriers of your flights after making changes, especially if you do them online. You need to see the following:
1 - You previously had a ticket number starting with 016 for the first ticket
2 - You now have a different ticket number starting with 016 for the new, combined ticket. If you still see the same number when you look at your receipt, call United and ask them for the ticket number. If it’s still the same as your original 016 ticket, tell them that you made a change and it needs to be reissued. (Normally, they’d notice something was wrong before you had to tell them this).
3 - The new 016 ticket number has to match what each operating airline has in their system. Some airlines show the ticket number on their websites when you look up a reservation; for others, you need to find a number and call them. If they have the old ticket number, you need to give them the new one.
If the ticket number is not updated in the partner airlines’ systems, your reservations are likely to be cancelled, because it’s going to look to that airline that you don’t have a valid ticket.
You’re correct, but OP is suggesting converting the two one-way tickets into a round-trip ticket, which would then be eligible for the Excursionist Perk.
If your first one-way is on United, this should be pretty straightforward. If your first one-way is not on United, the agent may tell you it’s impossible. In that case, if you’re feeling adventurous, you can ask the agent to cancel the second one-way and have the miles re-deposited immediately. They should appear in your account while the agent is on the phone; if the agent can’t do it, you’d call the MPSC. They can definitely do it. Then, you can try to make the change online.
It is extremely important to re-verify your re-issued ticket with the operating carriers of your flights after making changes, especially if you do them online. You need to see the following:
1 - You previously had a ticket number starting with 016 for the first ticket
2 - You now have a different ticket number starting with 016 for the new, combined ticket. If you still see the same number when you look at your receipt, call United and ask them for the ticket number. If it’s still the same as your original 016 ticket, tell them that you made a change and it needs to be reissued. (Normally, they’d notice something was wrong before you had to tell them this).
3 - The new 016 ticket number has to match what each operating airline has in their system. Some airlines show the ticket number on their websites when you look up a reservation; for others, you need to find a number and call them. If they have the old ticket number, you need to give them the new one.
If the ticket number is not updated in the partner airlines’ systems, your reservations are likely to be cancelled, because it’s going to look to that airline that you don’t have a valid ticket.
You’re correct, but OP is suggesting converting the two one-way tickets into a round-trip ticket, which would then be eligible for the Excursionist Perk.
#3325
Join Date: Oct 2010
Location: Houston, Tx
Programs: UA Plat
Posts: 96
So of course availability on the second one way has gone away this morning. So its a non issue now. I will continue to monitor it. Just to clear it up now that there is no availability it was
First One Way was IAH-SYD in business
Second One Way was AUK-SFO-IAH in business
The free excursionist perk that priced out free for last night was Melbourne to Queenstown in Economy.
So will just have to buy a ticket later on if space never opens up. Decent mistake on my part since MEL-ZQN is about 200 bucks per person. Oh well.
Thanks for the help
First One Way was IAH-SYD in business
Second One Way was AUK-SFO-IAH in business
The free excursionist perk that priced out free for last night was Melbourne to Queenstown in Economy.
So will just have to buy a ticket later on if space never opens up. Decent mistake on my part since MEL-ZQN is about 200 bucks per person. Oh well.
Thanks for the help
#3326
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
If it's any consolation, about A$120 of that is taxes that you'd have to pay anyway.
#3328
Join Date: Dec 2005
Programs: UA MP 1K/2MM, HHonors Diamond
Posts: 22
It’s not a ruse, per se, but it’s definitely not a bug in the system. What you’re seeing is married segment availability. United uses it on all flights, not just awards, but it’s more obvious on award flights because you know what bucket you’re looking for and what an award should cost.
Basically, UA keeps an entirely separate set of inventory — independent of the underlying flights — for most valid domestic connections (transfer time less than 4 hours). Awards use a different transfer rule, which is why you’re seeing the XN peek through on the longer transfers.
Never had this issue until the past year or so....
#3330
Join Date: Dec 2010
Posts: 2,652
EF says it doesn't monitor everyday awards. Is there any way to do this? I find it unbelievable I'm looking at a 30 day window which covers 60 flights and there's ONE available at the everyday price and the other 59 aren't available at ANY price.
Please UA, take my 50k miles for a domestic first seat!
Please UA, take my 50k miles for a domestic first seat!