I hope for a loooong time until the new site is bug-free which could be years. The whole rollout is so half-{done}...still don't understand the deployment reasoning with new-front end design but old internal pages. I used to loathe the old site but of course grew to like it's functionality and ease of booking a flight. I hope the new site once bug-free will be slick and quick with all the functionality of pmCO...for now, using the Chrome Incognito mode.

Well said. Just problem after problem with new Coke, I mean site.

You got that right.

From where and when?

It would be impossible to roll out a completely new airline website all at once. So you'll see "old" sections here and there until they are replaced over time. What UA is doing is huge and very difficult. It's a ground up redesign. AA/DL/WN just keep sticking more lipstick on an old pig. Their websites will keep falling farther behind UA's unless they tackle the same task. Be patient. It's worth it.

I don't think it would be anywhere near impossible.

I'm not a programmer, but a large portion of my company is dedicated to this type of work. I've seen them do it both ways. Surprisingly, they're in the process of doing it the UA way right now. It's frustrating for our customers and it's pretty frustrating for those of us selling our services to those customers.

When they've done it the all-at-once way, there's more time up front but it's a much better user experience.

And this is not a simple website. It has thousands of pages and thousands of connections with multiple transaction engines. But no, I don't work for an airline, just another complex business.

Changing the UI for the static pages - and most of them are - should be relatively easy. It is not critical and doesn't really affect the revenue so I can understand why it isn't a top priority, but if the company wanted a consistent look across the board it would not be that hard to update things like the partner earning rates and the baggage policy pages to match the new UI/theme.

Using the new site/booking engine, I was charged a $125 "BusinessFirst" co-pay when using miles to upgrade CLE-SFO-LIH on an all 737 route. I'm Silver.

When I do a dummy booking and use the "upgrade to first using miles" option inside the existing reservation (with the old looking interface), I am not prompted for the co-pay.

That co-pay is not supposed to be charged to Premier members. Call it in and get your cash back.

At what point in the booking process did you select the upgrade? I wonder if it is chocking because it doesn't know the passenger (and therefore possible status) before it calculates the fee versus after the fact when it obviously knows who the passenger is because the ticket is issued.

New feature noted today...
 

Well, it wasn't present yesterday:

Doing an award search without the "My dates are flexible" box checked presented more hits than yesterday, many of which had a quite prominent box stating "Please note this flight involves a date change." Confused me for a moment since I thought it meant an arrival date later than departure, but, no, it meant that it was showing me my requested departure date and the next day's options.

Possible useful since many times I don't think of my dates as flexible, but plus one can often be doable (especially on return).

I selected the "MUA" upgrade option in the advanced search for flights.

I believe this is related to the good ol' "half logged in" bug - if I search the same itin in incognito browser/not logged in, the $125 co-pay appears in the search results.

If I log in and immediately do the search, the co-pay does not appear in the search results.

Obviously a bug here, since I did have to log in to complete the transaction, yet the final receipt shows the $125 co-pay was charged to my cc.

Noting that the new site is a bit buggy, then asking why they only focused on some pages in the first phase; you've answered your own question. As much as we like to pretend otherwise, rolling out the website all at once without bugs simply isn't feasible.

Companies that can execute on a large scale change like that tend to be tech companies, whose core competency is... well.. technology. I don't fault UA for rolling out what they can when they can, since I think we can all agree that technology is not their core competency.

A lot of what I'm reading on this thread is fairly standard change resistance: acknowledging that the old experience was outdated, but disliking the incremental steps being made toward a better experience because they're incremental and imperfect. Two steps forward and one backward is often interpreted negatively, as I'm seeing here.

Source: Am a tech consultant.

I spent over an hour thrashing around on the new united.com, trying to buy a pair of tickets in a trivial transaction (500 mile flight, AC codeshare).

I've had a profile with united.com ever since there was a internet, but it doesn't have my birthday stored for some reason. I could not enter my birthday when trying to buy the ticket, I got an error message every time. I was able to enter my wife's birthday without a problem for her ticket.

When I called the support line, I got (and, let me state this diplomatically) a clueless idiot who told me I needed to add "slashes" in the date fields. We went back and forth for many minutes, I kept trying to explain the month field was a drop-down box and there is no possible way to add a slash. Finally, out of exasperation, I asked his "do you know what a drop-down box is"?, and he rudely replied that "of course I do" (despite all evidence to the contrary).

He finally directed me to change my profile (which didn't work).

After I hung up, I eventually figured the only way to buy the ticket was to start completely over, create a new passenger (me) that wasn't the passenger stored in my profile.

This was on Chrome -- before I even started with Chrome, I gave up on Safari, which was missing so many fields, I couldn't even get to the point where nothing worked.

Sticking with Delta.

You know better opus!

New United web site doesn't show all partners awards
 

I noticed that new United web site doesn't show all partners awards, for example I am looking for MAN-TPA for next summer and new site doesn't show saver awards for Lufthansa at all! But old site shows them for same dates!
Has anybody noticed that?
By the way on my Windows 10 PC when I enter united.com - new site is starting, but on Windows 8 - the old one. What is controlling that? How to switch between old and new sites?