UA initiates Account Security Update (Security Q&A authentication added 2016)
Oct 30, 2016, 7:38 am
#541
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,224
MP knows I'm an overseas member but still I get questions which presume I was educated in America and which, because I was not, are impossible to answer.
Oct 30, 2016, 10:51 am
#542
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
edit: Or not beyond general familiarity with American English, that is.
Oct 30, 2016, 11:10 am
#543
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,342
You have to be joking. Unless it has changed recently then it is an incredibly US-centric based set of questions. Not that I care but it is.
Oct 30, 2016, 11:20 am
#544
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
For whatever reason, they don't offer the full set of questions every time you do it, so plausibly that isn't everyone's experience. I had selected one set for which I thought I could remember answers, then forgot them, and when I re-set the questions it was offering different ones.
Nov 14, 2016, 4:12 am
#545
Join Date: Sep 2009
Location: SFO
Programs: UA 1K, Starwood Plat, Star G, HH Diamond, Hertz 5*
Posts: 220
My MP account is getting 'locked' all most weekly, and it is beyond frusterating. I log in, just like I always do, and about once a week I will get and error message saying 'Username and Password' don't match, we are sending you a link to reset. I click on the link, sign back into MP, and then get the same error message. This usually results in me having to call MP to get it sorted out. This is very annoying to do literally do once a week. Has anyone else had this kind of issue? Please help! (PS - yes, I am using the correct Name/password as I still have access on my Iphone, its just on my computer a Chromebook that I have issues)
Jan 1, 2017, 11:55 am
#546
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
I absolutely hate United's security question protocol when logging in from a new device. How the hell am I supposed to remember if my favorite ice cream is dark chocolate, mint chocolate or chocolate?
How about drafting the security feature with meaningful security questions with customized, memorable responses such as mothers maiden name, fathers middle name, etc.
How about drafting the security feature with meaningful security questions with customized, memorable responses such as mothers maiden name, fathers middle name, etc.
Jan 1, 2017, 1:46 pm
#547
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Those questions have been overused and a breach on a site that used those choices left you completely exposed. And those beaches have happened and will continue to happen. Plus for many folks that sort of info is readily found via their FB page.
Aug 13, 2017, 12:16 am
#549
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
UA seems to have "updated" this feature such that it now asks me to answer all three questions each time I sign in from a new country (same device). Pretty silly given that this is an airline website, which by definition means it is used by those who travel.
Aug 13, 2017, 5:56 am
#550
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,041
Could be worse,a couple of years ago I visited TLL and was unable to access my MP account. When I arrived in IAD I called UA and was told my account was locked due to "suspicious" activity from another country. I told them I was in TLL and traveling on a UA ticketed itinerary. The sad thing is the person I talked with really didn't care.
Aug 13, 2017, 8:10 am
#551
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
In fairness, UA is an American business so would have an issue if they were, say, French centric.
I'm not going to defend UA's approach but those choices are equally as bad.
Those questions have been overused and a breach on a site that used those choices left you completely exposed. And those beaches have happened and will continue to happen. Plus for many folks that sort of info is readily found via their FB page.
Those questions have been overused and a breach on a site that used those choices left you completely exposed. And those beaches have happened and will continue to happen. Plus for many folks that sort of info is readily found via their FB page.
Last edited by WineCountryUA; Aug 14, 2017 at 4:40 pm Reason: merging consecutive posts by same member
Aug 13, 2017, 11:48 am
#553
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Aug 13, 2017, 12:34 pm
#554
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Go to the profile page and click Change Security Questions. Or just go directly to https://www.united.com/ual/en/us/acc...estionsanswers.
Aug 13, 2017, 12:53 pm
#555
Join Date: Apr 2008
Location: RDU
Posts: 5,239
Ex
Q. What is your favorite color?
A1. Blue
A2. Yellow
A3. Red
I was asking, how do I change my answer from blue to yellow?
I have my answer...go to the profile page.