UA initiates Account Security Update (Security Q&A authentication added 2016)
Jul 10, 19, 5:42 pm
#572
Join Date: Jul 2005
Programs: Still trying to use my Continental OnePass miles...
Posts: 171
Incessant account locking
Your security questions were answered incorrectly during a sign-in attempt, so your account is currently locked. This protects your account from being accessed by anyone other than you.
... is wrong with United and their password complexity and secret question requirements? The poor ladies in Indonesia or wherever the hell must be sick of me cursing them out. What IT dope came up with this scheme for logging into United.com? It's not like I'm trying to access top secret info!!!!
... is wrong with United and their password complexity and secret question requirements? The poor ladies in Indonesia or wherever the hell must be sick of me cursing them out. What IT dope came up with this scheme for logging into United.com? It's not like I'm trying to access top secret info!!!!
Jan 16, 20, 10:22 am
#573
Join Date: Dec 2007
Posts: 831
Looked back through the last 10 pages of this massive thread and didn't see anything on this, but is anyone else having the UA site constantly ask for those stupid security questions to remember the device? I haven't specifically noted how often I have to do it (it's not an every time deal), but I'm tired of telling UA what my favorite ice cream is every two or three weeks, just to check my mileage balance or look at an upcoming reservation.
I know cookies work, because when I go to log in, it has my MP number pre-filled in the form, just asking for my password. Then when I go to log in, it will frequently (but not always) tell me it doesn't recognize my device, have me answer the questions, and then I always click the "Remember this device" option, but still, within a couple of weeks, it asks me again.
I know cookies work, because when I go to log in, it has my MP number pre-filled in the form, just asking for my password. Then when I go to log in, it will frequently (but not always) tell me it doesn't recognize my device, have me answer the questions, and then I always click the "Remember this device" option, but still, within a couple of weeks, it asks me again.
Jan 16, 20, 10:24 am
#574
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,752
Looked back through the last 10 pages of this massive thread and didn't see anything on this, but is anyone else having the UA site constantly ask for those stupid security questions to remember the device? I haven't specifically noted how often I have to do it (it's not an every time deal), but I'm tired of telling UA what my favorite ice cream is every two or three weeks, just to check my mileage balance or look at an upcoming reservation.
I know cookies work, because when I go to log in, it has my MP number pre-filled in the form, just asking for my password. Then when I go to log in, it will frequently (but not always) tell me it doesn't recognize my device, have me answer the questions, and then I always click the "Remember this device" option, but still, within a couple of weeks, it asks me again.
I know cookies work, because when I go to log in, it has my MP number pre-filled in the form, just asking for my password. Then when I go to log in, it will frequently (but not always) tell me it doesn't recognize my device, have me answer the questions, and then I always click the "Remember this device" option, but still, within a couple of weeks, it asks me again.
Jan 16, 20, 4:48 pm
#575
Join Date: Dec 2007
Posts: 831
Jan 16, 20, 4:54 pm
#577
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 827
I also frequently get asked security questions and it is annoying. I can understand if I have updated my browser but it just seems to be random and at least once a week.
Jan 16, 20, 4:55 pm
#578
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.9MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 64,491
Also auto-clearing cookies will create this issue.
Jan 16, 20, 4:55 pm
#579
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 65,775
Is it possible you have security or privacy software on your computer that is deleting cookies? My office computer encounters that problem, and basically every website which had saved its login gets wiped out every week or two and requires re-entering the info (often a text/SMS code or other annoying 2 factor authentication, or security questions).
Jan 17, 20, 3:28 am
#580
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,035
Some (many?) browsers automatically update themselves in the background. Maybe your browser had enough of a update to a new version number that it triggers the prompt from united.com? Just guessing here...
Jan 17, 20, 5:35 am
#581
Join Date: Dec 2007
Posts: 831
This could be it. I use the UA app on my phone and iPad, plus occasionally a browser on one or the other to do stuff that the app cant do, plus the browser on my work laptop. Maybe thats too many for UA to keep track of.
Jan 17, 20, 7:58 am
#582
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 54,717
I'm pretty sure it's triggered by connecting on other devices. And yes it's super annoying. Particularly since it's virtually worthless as an actual security measure. Anyone sniffing your connection can steal the answers and thus your log-in. True two-factor can't be beaten so easily.
Jan 24, 23, 10:25 am
#583
Join Date: Sep 2005
Location: JZRO
Posts: 9,153
Does United Have 2FA?
Protecting your MileagePlus account
https://www.united.com/ual/en/us/fly...-security.html
Basic account security tips
The threat of fraud is real, but the good news is that you can guard against a variety of prevalent scams by following a few simple rules. These can be applied to almost anything you do online, not just your MileagePlus account.
Because this is information about "protecting your MileagePlus account" and it specifically states that "These can be applied to almost anything you do online, not just your MileagePlus account.[emphasis added]" it seems to imply that United has 2FA. If so, I can't find it. What gives?
https://www.united.com/ual/en/us/fly...-security.html
Basic account security tips
The threat of fraud is real, but the good news is that you can guard against a variety of prevalent scams by following a few simple rules. These can be applied to almost anything you do online, not just your MileagePlus account.
You can add an additional layer of security to your most important accounts (like those for your bank, credit cards and primary email address) by enabling two-factor authentication. This is just another way to verify your identity before you log in. With two-factor authentication enabled, youll receive a call, text or email with another unique code that you need to type before successfully logging in. This will make it even more difficult for a hacker to gain access to your information, even if they know your password.
Because this is information about "protecting your MileagePlus account" and it specifically states that "These can be applied to almost anything you do online, not just your MileagePlus account.[emphasis added]" it seems to imply that United has 2FA. If so, I can't find it. What gives?
