UA initiates Account Security Update (Security Q&A authentication added 2016)
Feb 11, 16, 9:20 pm
#1
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,390
UA initiates Account Security Update (Security Q&A authentication added 2016)
Just got this when logging in
Account Security Update
We’re enhancing the security of MileagePlus accounts by asking you to create a new password and answer some security questions. You have 30 days to make these updates. If you don’t make the updates within this timeframe, then you will be guided through the process the next time you access your account.
Obediently complied and Answered 5 security questions. I was next put back on the login screen, and when I enter my MP number, I get a response that my MP # is invalid. On hold for the past 10 minutes. Apparently this is happening a lot
MPSC said this is the first day of the roll-out and they started with elites. Now on hold with web support.
Account Security Update
We’re enhancing the security of MileagePlus accounts by asking you to create a new password and answer some security questions. You have 30 days to make these updates. If you don’t make the updates within this timeframe, then you will be guided through the process the next time you access your account.
Obediently complied and Answered 5 security questions. I was next put back on the login screen, and when I enter my MP number, I get a response that my MP # is invalid. On hold for the past 10 minutes. Apparently this is happening a lot
MPSC said this is the first day of the roll-out and they started with elites. Now on hold with web support.
Last edited by LAXOGG; Feb 11, 16 at 11:01 pm Reason: Correct SP
Feb 11, 16, 9:23 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 52,743
I got the five questions but never an opportunity to set a new password.
I sense a major cf on the way here
I sense a major cf on the way here
Feb 11, 16, 9:28 pm
#4
Join Date: Mar 2008
Location: New York
Programs: UA GS, Hilton Diamond, Marriott Gold
Posts: 2,420
It looks like they are finally removing the ability to sign in with your pin. The app now just says "password" not "password or pin". .com still says both but will only accept password.
Feb 11, 16, 9:37 pm
#5
Join Date: Oct 2007
Location: SFO
Programs: UA 1K / GlobalEntry / 1.2MM
Posts: 690
Just saw this when I noticed the last 4 digits of my phone number were wrong during a mileage booking and tried to update it. Strange things are happening but I'm all for the enhanced security as someone fraudulently used over a million miles from my account last year.
Feb 11, 16, 9:43 pm
#6
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 825
So I answered the 5 questions but was never given a chance to select a password.
I logged out and tried to log in again (with PIN) but it wouldn't let me, so I used the Forgot Password option to choose a new password and now I can get in by using my Mileage Plus Number and Password.
I logged out and tried to log in again (with PIN) but it wouldn't let me, so I used the Forgot Password option to choose a new password and now I can get in by using my Mileage Plus Number and Password.
Last edited by swiftaw; Feb 11, 16 at 9:49 pm
Feb 11, 16, 9:48 pm
#7
Join Date: Feb 2012
Location: Chicago, IL
Posts: 18
I think if you already have a "good" password you might not need to make a new one? https://hub.united.com/en-us/news/lo...s-members.aspx
But for those of us who might have set up a password way back when but having been getting by on our PINs forever (and therefore have forgotten our passwords or even that we HAVE passwords), we do need to go the route swiftaw suggested. (Thanks!)
But for those of us who might have set up a password way back when but having been getting by on our PINs forever (and therefore have forgotten our passwords or even that we HAVE passwords), we do need to go the route swiftaw suggested. (Thanks!)
Last edited by fortunecooki; Feb 11, 16 at 9:53 pm
Feb 11, 16, 9:51 pm
#8
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,390
Originally Posted by swiftaw
So I added the 5 questions but was never given a chance to select a password.
I logged out and tried to log in again (with PIN) but it wouldn't let me, so I used the Forgot Password option to choose a new password and now I can get in by sueding my Mileage Plus Number and Password.
I logged out and tried to log in again (with PIN) but it wouldn't let me, so I used the Forgot Password option to choose a new password and now I can get in by sueding my Mileage Plus Number and Password.
Update: I was able to locate the password created many moons ago and it worked.
Last edited by LAXOGG; Feb 11, 16 at 10:14 pm
Feb 11, 16, 10:14 pm
#11
Join Date: Apr 2002
Location: BOS
Programs: riding the lifetime status. DL MM / AA MM
Posts: 2,960
i got thru the process and was never prompted to enter a password, but i was logged in. (i'm generally recognized by the website from this machine..) i used edit profile to set a username and a password. the username doesn't work yet, but now the only way i can log in is with my MP number and new password. the PIN is no longer valid. progress!
Feb 11, 16, 10:19 pm
#12
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,476
Surely such a critical security enhancement would have included extensive internal and external testing before releasing to all members?
Or maybe we are those external Guinea pigs since there hasn't been an official email blast or UA Insider announcement of it here.
Or maybe we are those external Guinea pigs since there hasn't been an official email blast or UA Insider announcement of it here.
Feb 11, 16, 10:22 pm
#13
Join Date: Jun 2015
Posts: 232
Originally Posted by DBCme
Surely such a critical security enhancement would have included extensive internal and external testing before releasing to all members?
Or maybe we are those external Guinea pigs since there hasn't been an official email blast or UA Insider announcement of it here.
Or maybe we are those external Guinea pigs since there hasn't been an official email blast or UA Insider announcement of it here.
.
Feb 11, 16, 10:38 pm
#14
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.032MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 51,366
Originally Posted by DBCme
Surely such a critical security enhancement would have included extensive internal and external testing before releasing to all members?
Feb 11, 16, 10:52 pm
#15
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 59,145
United initiates new Mileage Pluss Account Security Update
Glad I never set a PIN
I still login using my UA original MP number too, just for my own petulance sake.
I still login using my UA original MP number too, just for my own petulance sake.
Last edited by goalie; Feb 11, 16 at 11:10 pm Reason: Removed trolling reference
