UA initiates Account Security Update (Security Q&A authentication added 2016)
Mar 2, 2016, 11:24 am
#271
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
When I sign in to my credit union website from an unknown computer it asks the security questions, but I only have to answer one of them.
Mar 2, 2016, 11:27 am
#272
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,342
I use the same answer for all security questions if they are freeform answers, and so long as they allow the same answer to all questions.
Mar 2, 2016, 11:31 am
#273
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
However this is the first time I see you have to pick from a drop down menu. I was able to find 3 that I think we can remember, but the remaining 2 are make up things.
Mar 2, 2016, 11:50 am
#274
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
We only access United site with passwords, never PIN which I dont even know what they are. Yet we are still required to do the 5 security questions.
How stupid those 5 questions are - first of all the options are limited, secondly, the answers can only be chosen from a drop down menu!
Never see such security questions setting....
How stupid those 5 questions are - first of all the options are limited, secondly, the answers can only be chosen from a drop down menu!
Never see such security questions setting....
Mar 2, 2016, 12:07 pm
#275
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Thanks.
Both our accounts receive the SAME set of questions, albeit in difference sequence of display so at first it looks as if we got different sets of questions. NOPE. Identical, just the displays were "scrambled". So much for the added security. We chose identical questions / answers so only one set to remember.
Both our accounts receive the SAME set of questions, albeit in difference sequence of display so at first it looks as if we got different sets of questions. NOPE. Identical, just the displays were "scrambled". So much for the added security. We chose identical questions / answers so only one set to remember.
Mar 2, 2016, 12:28 pm
#276
Join Date: Feb 2012
Posts: 599
My biggest problem with this stupid security system is that i don't have a favorite car or favorite dog and NONE OF THE QUESTIONS OR ANSWERS APPLY TO ME.
The dropdowns are stupidly forcing and guess what happens now - I've taken a screenshot (or written down the answers using the keyboard they're worried about) and emailed the answers to myself.
Thanks United for making a ...... system.
The dropdowns are stupidly forcing and guess what happens now - I've taken a screenshot (or written down the answers using the keyboard they're worried about) and emailed the answers to myself.
Thanks United for making a ...... system.
Mar 2, 2016, 7:41 pm
#278
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,117
Mar 2, 2016, 8:16 pm
#279
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Mar 9, 2016, 2:18 pm
#280
Original Member
Join Date: May 1998
Location: Houston
Programs: UA 1K 1MM
Posts: 141
MileagePlus account security enhancements
Okay, I have been ignoring the united website request to update my logon info for a while now. Now that the time is coming where I need to update it to continue access I sighed and pressed update now and am then asked to provide 5 personnel challenge questions to go forward.
Am I the only one who feels uncomfortable providing that much detailed personnel info and trusting to be held safe? What ever happened to a nice easy phone or email verification that my financial service sites use. At least if they get hacked all I loose is my email address or phone number...I have never been asked for this much personnel info for site security before....
Am I the only one who feels uncomfortable providing that much detailed personnel info and trusting to be held safe? What ever happened to a nice easy phone or email verification that my financial service sites use. At least if they get hacked all I loose is my email address or phone number...I have never been asked for this much personnel info for site security before....
Mar 9, 2016, 2:58 pm
#281
Join Date: Dec 1999
Location: NorCal - 1K 2MM
Posts: 2,089
I put it off until today, but now it went smoothly, with IE11. Indeed, if you login with your PIN, you don't even need to recall what your previous password was (yet another IT defect, but...) as it simply asks you to set and repeat a new password. You can use your old, pre-exisiting one at that point if you wish.
Mar 10, 2016, 1:00 am
#282
Join Date: Jun 2005
Location: RNO
Posts: 375
Just ran across these new "security" questions. I will never remember my answers. No point in even trying. I suppose I can hope for some sort of email reset. Otherwise an hour on hold as a general member to reset by phone?
How far we have come. 10 years as a 1K and now I am not certain there is even a reason to keep my MP#.
How far we have come. 10 years as a 1K and now I am not certain there is even a reason to keep my MP#.
Mar 10, 2016, 7:17 am
#283
Join Date: Jun 2010
Posts: 330
I hate these types of security questions that they give you to pick from because they are totally irrelevant to me. I never played any instrument, have no favorite artist, don't care about sports, didn't hate vegetables as a child, etc. Wish they would just let you create your own. I could come up with some that are far more creative and unique than any of these!
Mar 11, 2016, 10:41 am
#285
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,342
My strategy was select first question, first answer for all 5 questions, take screen capture, paste into file, job done.